The experience while in Japan was wonderful. I found the website and purchasing process to be unclear. I had help from a family member who has traveled to japan many times. I would not have known to b... See more
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Delivery did take longer than described. You shipped it very fast, but delivery can take much longer when it's to places a bit more remote. More precise wording would be appreciated.
I ordered the Pocket WiFi from Japan Experience and had it delivered to my hotel upon my arrival in Tokyo. I still can't believe I managed to get a week of such good, consistent WiFi with such an easy... See more
It’s my first time in Japan and I found my experience very daunting outside Tokyo station as it is massive,but when I got inside and saw the Shinkansen signs I relaxed and things became a lot easier a... See more
Company details
Written by the company
Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc. More info on our company and products, on our 5 languages website: https://www.japan-experience.com/. In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).
Contact info
30 rue St Anne, 75001, Paris, France
- +33142616083
- contact@japan-experience.com
- www.japan-experience.com
4.6
Excellent
20K reviews
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Terrible delivery
Terrible delivery, my jr pass didnt make it on time. It says it will be delivered next week to my home but next week Im already in Japan. Tried to contact people but take ages to answer the mail, chat and never attend the phone! 😡😡😡
December 26, 2025
Unprompted review
Reply from Japan Experience
Hello, we sincerely apologise for the delay with your order. Unfortunately shipping and delivery delays can occur over holiday periods like Christmas and New Year. We did display a banner on our website warning customers that delays may occur. You are welcome to return your unused JR Pass to us for a refund, as per our terms and conditions.
- The Japan Experience Team
The best I could have asked for
Absolutely awesome! I've used the Pocket WiFi for 24 days no-stop and it never failed me! I always had the best connection even in less populated areas. It's super easy to set and recharge, and I've used it on multiple devices at the same time. The power bank it comes with is super useful and allowed full connection for 14h (without it, the WiFi itself usually lasts around 8h).
Absolutely recommended! I'll surely rent it again if I'll come back to Japan. Thank you!
December 7, 2025
I placed the order very short notice
I placed the order very short notice. Meaning the night before. With a 48 hour turnaround time I was worried that the tickets would not come through. Before I even woke up the tickets were in my inbox and the train ride was a complete pleasure. The world needs more bullet trains, and more companies like Japan experience.
December 20, 2025
Train reservation
We booked train tickets with Japan Experience, for Shinkansen and regional train, and it was so easy. We received the tickets 1 month before the travel date and everything was explained in a little booklet
December 16, 2025
The device was spotty
I got a Wifi box. The service was easy and quick. The device, not so much.
It was spotty at times, and the battery died easily
November 22, 2025
Reply from Japan Experience
The Pocket WiFi can be configured in various ways, and battery settings may not have been used effectively. If the Pocket WiFi is set to "high performance" mode, battery life will be shorter because connection speed is prioritized. Furthermore, charging the device while in use can cause it to overheat and automatically shut down for safety. As a result, the battery will never fully charge. We recommend always charging the battery with the device turned off. Best regards, the Japan-Experience Team
Japan Experience의 멋진 숙소
Japan Experiences has been a source of great joy and peace of mind during my trip to Tokyo. I booked the same accommodation twice this year. I didn't even consider looking elsewhere. I fell in love with Komorebi's safety, warmth, comfort, and the friendly staff, Mr. Ben. Komorebi made every morning a pleasant experience for my friends and I. The room condition, the surroundings, the proximity to the station, and the location are all perfect for shopping. If I ever return to Tokyo, I will definitely contact Japan Experiences. Thank you, Mr. Ben!
December 11, 2025
Unprompted review
SIM card worked everywhere
Delivery was made to my home in a short period of time. Installation and activation of SIM card was simple and straightforward. Although the SIM card was data only it worked everywhere I went. Will purchase again for my next trip.
December 5, 2025
Responsive when I needed assistance
Responsive when I needed assistance. Smooth booking process. All great!
November 29, 2025
Great service
The connection remained stable in all the places we visited, from Kyoto to Mount Aso in Kyushu.
December 10, 2025
Using the services for many years ☺️
I've been using the many services provided from Japan Experience and I've been very happy with it.
With using the railpass and mainly the pocket wifi, it's always been a seamless experience and made my trip more enjoyable and carefree. 😊👍
Thank you for the great services. 😀
December 9, 2025
Whole Heartedly Recommend
I used Japan Experience for Train tickets I was impressed by Ease of purchase. Flexibility in cancellation / amendment was also fantastic as was speed of reply. Would use again for my next trip to Japan.
November 30, 2025
Tickets - shinkansen
instead of one set of return tickets traveling with Shinkansen form tokyo - kyoto , i revcived several different tickets witch made it necessary to call JP ex. to get confirmation of witch ticket actually was the valid ones.
December 4, 2025
Reply from Japan Experience
We sincerely apologize for this issue, which was resolved by our support team, who can also be contacted at contact@japan-experience.com. Best regards, The Japan Experience Team
Get the JR Rail Pass!
We purchased JR passes and used them almost everyday. The staff was helpful from start to finish- telling me which pass to purchase based on our travel plans and helping us navigate the train system. The ticket counter staff were friendly & helpful. I would highly recommend this to anyone traveling in Japan.
December 1, 2025
Great experience and product.
Great experience and product.
I took one star because my first pocket wifi didn't charge and they replaced it. Sadly the new one had no external battery and it was complicated when carrying it around for a day.
November 2, 2025
Read activation instructions before buying and set up locally before using.
I was unable to use the eSIMS but I should have activated it locally before traveling.
November 26, 2025
Reply from Japan Experience
Hello, no phonecall is required to activate the eSIM in Japan, you only need to follow the setup instructions we provided in the user guide. Your carrier should not need to be contacted at all. However please not that your phone MUST be unlocked in order to use our eSIM - this is clearly stated on our website. If your phone is locked, then you may need to contact your carrier for assistance unlocking it.
- The Japan Experience Team
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