Phoned Japanese Knotweed Ltd re concerns about some suspicious weeds in our garden. Got the answer service and left a message. They rang back promptly. Was asked by Dan to submit a photo for a revi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Identity of Suspect Plants The Japanese Knotweed Ltd made the process of submitting a request for identification very straight forward and simple. The came back with a result for me within a few ho... See more
Company replied
I was worried about a plant which jad sprouted up on our driveway through lack of diligence. I found the company on the internet and thought what a brilliant idea. They responded the same af... See more
Company replied
After a series of unanswered emails I resorted to leaving a 2* review for JKL. They have since called to admit where they fell down and to apologise for what happened. I really appreciated this honest... See more
Company details
- Grounds Maintenance Service
- Contractor
- Environmental Consultant
- Environmental Health Service
- Excavating Contractor
- Surveyor
About Japanese Knotweed Ltd
Written by the company
SPECIALIST CONTROL SERVICES
Japanese Knotweed Ltd is the UK’s trusted company for providing surveys, treatment and removal services of Japanese knotweed and other invasive weeds.
We are a private limited company, working throughout the UK for all types of customers including construction, developers, facilities management, housing associations, local authorities, property maintenance, and private property owners.
Through ENVIRONMENT CONTROLS (a trading name of Japanese Knotweed Ltd) we provide specialist services for the control and eradication of other Invasive Non-Native Species (INNS) including aquatic plants, and removal of non-licensable asbestos contaminated ground. OUR SERVICES- Free Surveys
- Free Invasive Weed Identification
- Planning Consultation
- Immediate Eradication Excavation Works
- Herbicide Management Plans
- Site Supervision/Management
- Root Barriers
- Waste Removal
- Insurance Backed Guarantees
Contact info
Unit 13A Westlink, Belbins Business Park, SO51 7JF, Romsey, United Kingdom
- 0333 2414 413
- contact@knotweed.co.uk
- www.japaneseknotweed.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great professional company
I am buying a new home and was concerned about a plant with a resemblance to Japanese knotweed. I send photos and received a reply within 1hour reassuring me and letting me know what the plant was. Excellent professional quick 5,*
July 2, 2025
Reply from Japanese Knotweed Ltd
Thank you for your lovely feedback! We’re really glad we could help so quickly and give you peace of mind during your home purchase. Wishing you all the best in your new place.
Free response in less than a day
Fast and accurate response, totally free, which reassured me the growth in my garden is not in fact japanese knotweed.
July 2, 2025
Reply from Japanese Knotweed Ltd
Thank you for taking the time to drop us a review. It's our pleasure to help and we're glad that it gave you some peace of mind.
Brilliant very quick response to photos…
Brilliant very quick response to photos sent and very helpful
July 1, 2025
Reply from Japanese Knotweed Ltd
It's our pleasure to be of service. If there is anything else that you're unsure about, drop us another picture and we'll be happy to help.
Reply from Japanese Knotweed Ltd
Thank you for the 5 stars! We really appreciate it. If there is anything else that we can do to help, please don't hesitate to let us know.
Reply from Japanese Knotweed Ltd
It's our pleasure. Thank you so much for the recommendation. If anything else crops up please don't hesitate to reach out!
Reply from Japanese Knotweed Ltd
Thanks for your feedback. It means a lot to us. Great to hear you found our team quick and reliable.
Helpful and Fast
I found Japanese Knotweed Ltd very helpful
I used the service on their website to identify a plant in my garden that looked suspiciously like pictures of Japanese Knotweed
They got back to me within 24 hours with the news that it wasn't anything to worry about
A very good fast service, recomended
June 17, 2025
Reply from Japanese Knotweed Ltd
Thank you so much for your kind review! We're really glad we could put your mind at ease quickly. Our team always aims to provide fast and reliable support, so it’s great to hear that our identification service was helpful and reassuring.
If you ever need us again, we’re only a message away.
Reply from Japanese Knotweed Ltd
Hi Mui,
Thank you for your lovely review! We’re so pleased to hear that you found our service helpful and that we got back to you quickly. That’s exactly what we aim for!
Simple and easy service
Simple and easy service. Answered my query very quickly. Thank you!
June 17, 2025
Reply from Japanese Knotweed Ltd
Hi Sam,
Thanks so much for your kind words! We're really pleased to hear that you found the service simple and efficient-that’s exactly what we aim to deliver.
Glad we could help!
Reply from Japanese Knotweed Ltd
Hi Vicki,
Thank you for your review! We're so glad we could provide some peace of mind with a quick and straightforward identification. It's always great to hear when we’ve made things a little easier for our customers.
Wishing you all the best,
– The Japanese Knotweed Ltd Team
Thanks for the fast reply and…
Thanks for the fast reply and clarifying that the suspicious plant was NOT the dreaded Japanese knotweed .
Many Thanks guys
👍👍👍
June 12, 2025
Reply from Japanese Knotweed Ltd
Hi there,
Thank you for your kind words! 👏 We’re so pleased we could give you a quick answer and some reassurance. It’s always a relief to rule out the dreaded knotweed!
We're here if you ever need us again.
– The Japanese Knotweed Ltd Team
Free knotweed identification
Free knotweed identification. Website was very informative, from their descriptions guidance it looked not to be knotweed, however I sent a picture for confirmation at 10pm & they responded by 8:30am the next day, very grateful for a professional confirmation. Thank you
June 12, 2025
Reply from Japanese Knotweed Ltd
Hi Jenny,
Thank you so much for your detailed review! We're thrilled that you found our website helpful and that our team could give you a clear and professional response so quickly.
It means a lot to us that we could offer some peace of mind - and we’re always here if you need us again!
– The Japanese Knotweed Ltd Team
Super fast free service
Used the free identification service and had a reply within the hour. Fortunately, it was good news and not Japanese Knotweed. Excellent service, thank you!
June 11, 2025
Reply from Japanese Knotweed Ltd
Hi Sarah,
Thank you for your lovely review! We’re so pleased we could give you a speedy reply - and even happier it was good news. 😊
It’s great to know our free identification service made a difference. Don’t hesitate to reach out again if you ever need us!
– The Japanese Knotweed Ltd Team
Response Time And Clarification
The response to my email, which included photos of the plant in question, was extremely prompt and emphatically clarified that it was NOT Japanese Knotweed.
June 9, 2025
Reply from Japanese Knotweed Ltd
Hi Gary,
Thank you for your thoughtful review. We're really glad we could provide a prompt and clear response - and especially happy that the outcome brought some relief!
We're always here if you need further advice or support in the future.
– The Japanese Knotweed Ltd Team
Except that the review e-mail came…
Except that the review e-mail came before the actual judgement on our photo of our plant , your judgement was very efficient and welcome
June 3, 2025
Reply from Japanese Knotweed Ltd
Hi Richard,
Thank you for your feedback - and for your understanding about the timing of the review email! We're glad to hear our plant identification was efficient and helpful once it arrived.
We really appreciate you taking the time to leave a review, and we’re always here if you need us again.
– The Japanese Knotweed Ltd Team
Very fast and efficient identification
Very fast and efficient identification! Thank you
June 4, 2025
Reply from Japanese Knotweed Ltd
Hi Chioma,
Thanks so much for your kind review! We’re really pleased to hear that our service was fast and efficient for you.
If you ever need assistance again, we’re always happy to help.
– The Japanese Knotweed Ltd Team
Prompt reply to my query
May 29, 2025
Reply from Japanese Knotweed Ltd
Hi Gary,
Thanks so much for taking the time to leave a review! We're really pleased we could provide a prompt response and help with your query.
All the best,
– The Japanese Knotweed Ltd Team
I thought I had discovered JK in my…
I thought I had discovered JK in my garden - I just moved in before Christmas and it was not declared! However, my son-in-law contacted JK Ltd with photos I supplied and they confirmed that it definitely was NOT JK. I can't tell you how relieved I am. Thank you so much.
June 3, 2025
Unprompted review
Reply from Japanese Knotweed Ltd
Hi Maggie,
Thank you so much for your kind review. We completely understand how stressful that must have been, especially after moving into a new home. We’re really glad we could help put your mind at ease and confirm it wasn’t Japanese knotweed.
Wishing you all the best in your new garden!
– The Japanese Knotweed Ltd Team
Fantastic company
Fantastic company. Clearly identified the issue for us and were able to put our minds at rest. Thank you.
June 3, 2025
Reply from Japanese Knotweed Ltd
Hi James,
Thank you for your kind words! We’re so pleased we could identify the issue quickly and help put your minds at ease. It means a lot to us to hear we made a difference.
We’re always here if you need us again.
– The Japanese Knotweed Ltd Team
Great information and very helpful…
Great information and very helpful service provided.
May 29, 2025
Reply from Japanese Knotweed Ltd
Hi Malkit,
Thanks so much for your kind review! We’re really glad you found the information helpful and the service useful. That’s exactly what we aim to deliver.
If you ever have more questions, we’re here to help.
– The Japanese Knotweed Ltd Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.