Fantastic experience, everything was great from hotels to private guided tours. Japanspecialist in Denmark was very, very knowledgeable, give us very good advice and have arranged everything according... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
- Not answering in telephone - Very late answers per email - Do not up-date you in flight changes - You need to push and remind them all the time - Very, very late sending out tickets and final... See more
Company replied
We have been 14 days in Japan and everything worked fine. Hotels, rentet cars, flights and we had no problems at all. We love the japanese cultur, they are good people and maybe the most well behave... See more
Company replied
Professional og god service
Company details
Written by the company
Japanspecialist er et globalt rejsebureau, samt en del af JTB Corporation. Vi har årtiers ekspertise med fokus på Japan, og med en dyb kærlighed til landets kultur, tilbyder vi autentiske og uforglemmelige ture, til alle typer rejsende. Vi garanterer en 360-graders tilgang og skaber unikke, skræddersyede oplevelser. Dette omfatter både fly, indkvartering, guidede ture, udflugter og andre skræddersyede arrangementer. Som officiel Japan Rail Pass-distributør, giver vi dig også adgang til det uovertrufne japanske jernbanesystem.
Contact info
Vester Farimagsgade 1, 1. sal tv., 1606, København, Denmark
- +45 3345 4004
4.8
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic trip to Japan
Fantastic experience, everything was great from hotels to private guided tours. Japanspecialist in Denmark was very, very knowledgeable, give us very good advice and have arranged everything according to our needs. Thank you so much Ebbe for all your help. We will gladly recommend you to our friends and family.
October 15, 2025
Unprompted review
Reply from Japanspecialist - Denmark
Kære Andra,
Stort tak for jeres tilbagemelding. Vi er glade for at både planlægning, ophold og oplevelser har været helt som I ønskede. Det var en sand fornøjelse at planlægge jeres drømmerejse. Vi sender jeres ros videre til Ebbe og takker varmt for anbefalingen.
Med venlig hilsen,
Japanspecialist DK
Japan january- February 2024, Hokkaido and Kyushu
We have been 14 days in Japan and everything worked fine. Hotels, rentet cars, flights and we had no problems at all. We love the japanese cultur, they are good people and maybe the most well behaved people in the world. We are birdwatchers and we have visited Japan before (2013), also organized by Japanspecialisten, Copenhagen. Our contact this time was Hikara Nagasaka, Japanspecialist - thank you Hikara for organized our vacation this time. We can absolutely recommend Japanspecialist for everyone goes to Japan.
Erik Vikkelsø Rasmussen, Nykøbing Sjælland
January 27, 2024
Unprompted review
Reply from Japanspecialist - Denmark
Thank you Erik for taking the time to write this review. We are happy that the details of your travel arrangements to even the far ends of Japan were to your liking so you got the most out of both Japan’s fascinating wildlife and birds, its culture and people. We are happy to assist you any time again.
Best regards Japan Specialist
Really unprofessional and bsd service
- Not answering in telephone
- Very late answers per email
- Do not up-date you in flight changes
- You need to push and remind them all the time
- Very, very late sending out tickets and final program for your tour
- Missing sending a voucher in the travel package
All these misses and ”not-available-policy” create a lot of frustration and creates a non-professional agency. Will never use them again and this a warning to potential customers.
March 16, 2023
Unprompted review
Reply from Japanspecialist - Denmark
Dear Henrik
We sincerely apologize for the frustrations you have experienced in connection with your travel to Japan. We have looked into all the communication issues, and assusre you timely responses in email and telephone are absolutely critical to our professionalism, because the time up to departure is a key element in the positive experience that we aim to deliver to our customers. So even though some have to do with periods of extremely high demand as well mishaps on our mail partners sides, we apologize for your inconvenience. Should you any time in the future be interested in experiencing Japan again, we are more than happy to service you.
Best regards
Japanspecialisten
Professional og god service
August 4, 2017
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.