Jardine Motors Group Reviews 

Great service, efficient and good communication throughout. Found time to fit in extra work that came up and clean the car for me.

Utterly disfunctional. Bookings repeatedly lost, resulting in wasted journeys.

Jardine audi liverpool
I picked up my brand new EV car from Jardine last week, arranged prior with appointment , when I got there car was not ready, absolutely dreadful service, ,I paid up first and eventually the car was brought to me, the salesman handed me the keys and said goodbye, no explanation of any sort of the controls etc, I had to call up the next day to enquire where the wireless phone charger , no one seemed to know??
I figured it out myself by looking at youtube!!
Just not acceptable , particularly when the car is technologically advanced and needed some explanation, I have just spoken with the after sales manager who had a flippant tone with me , I said I will not be going back there for any servicing etc.
NOT RECOMMENDED !! AVOID

Great service carried out on my vehicle, the time slot of 2 hours to complete while I waited was kept to, and a lovely lady kept me topped up with coffee and breakfast items 😀

The car was sold to me with faults and I am still trying to get this rectified, 2 months later. There customer service is poor, they do not return calls.

My paint bubbled on my car and because I didn't buy the car or got the car serviced at chelmsford they refused to do the paint work, even though they advertise its insured for 15 years. appalling service.

Attended a promo event at Warrington Audi a few weeks ago and ended up putting a deposit on a car (slightly pressured sales to be honest but OH was consenting). Reflected 24 hours and decided not to go through with the sale so tried calling, to no avail, then emailed the sales advisor asking to cancel. They were supposed to have been ringing that day anyhow to arrange collection of the car so when no call came we assumed the cancellation request had been received. Towards the end of the same week we chased as we'd had no contact whatsoever only to be told that the order was still going ahead, that warranties had been paid for etc... this was all without speaking to us at all. A vague apology but nothing remotely sincere. Several days later we chased again as no refund had been received. More excuses, no apologies and then asked for the card details. It's now nearly 2 weeks since we cancelled the order and we're still having to chase while getting shirty replies as opposed to actual customer service.
The experience has totally put us off using Jardine or Audi again and we will be logging a formal complaint.

The dealer service experience from Jardine Motors Slough has been by far one of the worst that I have experienced ever. The service in November identified some repairs. The parts could only be sourced by March and then I have been told the wrong part has been ordered. The car has been with them for almost three weeks and no end in sight of when I will have my car back. No loan car available and I have been left out of pocket. The most frustrating part is the communication. Absolute radio silence from the dealer and the only way to get any information is to go personally to the dealer. When you call them, you get fobbed off saying some one will call back. That never happens! Landrover is a luxury brand and this level of customer experience is unbecoming of the brand and will put me off buying a Landrover or Jaguar car in the future.

Just an update : Even what they have written below is also not happening. After sending an email based on their response, I have not received even a call back or an email. I think they are completely broken as a company on customer service.

Poor customer service. Very difficult to contact service department by phone and if you use the chat line , as they recommend you do , you get told off because it’s really supposed to be for sales.

Friendly welcome, coffee supplied, complimentary view of underside of vehicle, broken exhaust clamp, oil around sump, side repeater cracked, but overall a clean and tidy car.
Loan car given.
Phone call car ready, both recalls sorted.
It was pouring of rain so was escorted to car with adviser and umbrella, thank you.
On way home noticed a 60mm graze at top dead centre of steering wheel, emailed adviser who spoke with mechanic, received an apology! Would seem to me that graze was caused by something like a diamond cluster ring, I don’t wear rings and it definitely wasn’t there when car went in!

The staff at Hitchin Audi were really helpful and professional from start to finish. They made purchasing my E-tron a really easy, straightforward process and everyone there was a pleasure to deal with. I think you really find out whether a company has good customer service when there is a problem. I had a small issue with the car - they were absolutely on it straight away and went above and beyond to ensure that everything was sorted and I was happy with the car. The service I received from Hitchin Audi was second to none and I wouldn't hesitate to recommend them. I am absolutely delighted with my E-tron and would like to take this opportunity to thank Hitchin Audi for such a great car buying experience.

Lyndsey and the sales manger and Carl
Made the hole Experian’s really pleasant.
Can’t thank Jardine Audi enough.
Brilliant.
Gary P

Initial service was dealt with in the allocated three hour slot. But trying to get a follow up diagnostics appointment proved extremely difficult.

Shrewsbury Audi - part of the Jardine group - sold me a Q4, a big part of the sales incentive was the free supply and fitting of the home charging station, that has been a nightmare with the charging company OHME doing everything they can to claim additional cost for installation and Jardine saying they can’t talk to OHME on my behalf due to GDPR constraints- but OHME can pass my details around multiple fitting companies. Each of these companies request more and more info and upfront payment for the free fitting and supply.

Had very bad experience with This company! Avoid

The best car handover I have ever experienced. Steve the Sales Rep was excellent. Not only was he knowledgeable about the car but he was also clearly enthusiastic about it which was important to me. I was given a thoroughly detailed tour of the vehicle and its instruments after which I was very confident I would be able to operate it with no problems. An amazingly enjoyable experience and I would recommend Hitchin Audi to anyone.

I have taken my car into Audi Milton Keynes and got it back with more issues than it went in with! They have not fixed the brake issues with the car and in fact made them worse! I have now had to bring my car to an independent garage as I have lost complete faith in Audi. The issues have been diagnosed and fixed at last and finally my car is safe again but no thanks to Audi. I have tried to contact Jardine motors via email and phone and had no response. Once they have your money they don’t care about safety or customer service at all. *update* After calling Audi and leaving a message for the Aftersales Manager to call me back, needless to say he has not despite his response to my review below yesterday! Proves my point exactly. Terrible service, they don’t care about their customers at all even though they had left my car without fully working brakes! Avoid at all costs!

This is a real warning to all MB owners who experience an amber engine management light (EML) issue on their dashboard. The Chelmsford branch was extremely unprofessional in dealing with my case. Whilst they may provide a needed service to other car owners, their complete disregarding and lack of due diligence in carrying out the diagnosis and proposing the replacement and in handling my complaint afterwords is absolutely appalling. Lucky, the MB Loughton branch was very helpful and resolve the issue in a single visit in which I believe its service team did their due diligence. I would like to share my terrible experience from a customer perspective and hope it will help if any of you have an amber engine management light (EML) issue and suffer a similar experience.

What Happened?

In Jan 2023, the engine warning light turned on Amber on my Car's dashboard but the driving was totally fine;

In Feb 23, my 1st visit to the MB Chelmsford branch for Diagnosis service re the warning light and paid £120 for the service. At the end of the visit, I was advised that nothing was wrong and the learning value was reset and the light was off. But within two weeks of driving, the amber light came back;

In May 23 (due to the extra long booking waiting period), my 2nd visit to the MB Chelmsford branch for a further diagnosis. I was advised that the Mass Air Flow Sensor (MAFS) was faulty and that caused the Amber light. But they didn't have the part stock so asked me to wait for the delivery. They reset the learning value and the light was off on the day. But within two weeks of driving, the amber light came back;

In Aug 23 (due to the extra long booking waiting period), my 3rd visit to the MB Chelmsford branch for the replacement of the MAFS. I paid £520.02 for the part and labour. The warning light was off after the replacement on the day. But within two weeks of driving, the amber light came back;

In Nov 23, my 4th visit to the MB Chelmsford branch for a further diagnosis. In this particular visit, I requested the branch to have an extended check by a more experienced technician due to the previous 3 failed visits. However, I was advised at the end of the day that nothing was wrong but just a loose screw. The warning light was off on the day. But within two weeks of driving, the amber light came back;

In Jan 24, I lost my confidence that the Chelmsford branch would ever fix this issue so my 5th visit to the MB Loughton branch for an independent view and check. I was advised that they carried out an extra smoke test and identified an air leak from a split seal ring on a turbo pipe. But I had to pay them for their diagnosis and the part replacement. I paid the amount and got the part replaced on the day. The branch staff advised me that they believed the MAFS was not necessary to be replaced by the Chelmsford branch as the real cause was the split seal ring. I was surprised that they told me about this but felt the staff were responsible for me as their customer. (I am glad the amber light hasn't been back since this visit!!).

My request to MB: For the same issue, why should I, as the customer, pay the diagnosis service and repairs twice? Due to the fact of the EML keeping come back in a constant timing and pattern, I was not convinced the Chelmsford branch actually identified the true cause so requested the full refund of my 1st diagnosis and repairs payment.

Then the nasty thing happened! The branch service manager completely denied any responsibilities and rejected the request by a few points but his main argument was ‘It is entirely feasible for a car to have more than one component/cause for the same fault’!!!??? He tried to offer £400 as ‘a goodwill gesture only’ at the same time. Of course, I rejected it. If MB apply this logic to their diagnosis practice, no one can really prove any misjudgements by their service teams whatsoever as they can always say there are 2 or 3 or 4 real faults to cause the same issue! I really felt sick about his reply and could not believe this is MB!

For the same issue I had to pay MB for the diagnosis service twice and to pay for two different part replacement. This simply just can not be right. We should only need to pay for the diagnosis service once and MB should identify the real cause with that payment. I, as the customer, should only need to pay for the replacement of the real fault.

MB Chelmsford had 4 chances to fix this issue but they have never resolved it while MB Loughton resolved this in a single visit. 4 visits means 8 trips to and back and means 4 half day's my times. Whoever is right or wrong in this dispute, the service manager's team didn't resolve the problem and the 4 visits did cause some inconvenience to myself. This was the fact. The service manager ignored all of these and his handling of this matter was truly ugly!

Friendly staff with hospitality. Sales Manager Ian will take his time to say hello, good attitude which demonstrates humility