Jasonnaturalcare Reviews 

I’ve been buying the C-Effects crème and Age Renewal Vitamin E25,000 moisturising crème for quite a few years and love both products, but have experienced a lot of problems over the last year or so with availability of the products, so was delighted to get numerous notifications of their Black Friday sale with 20% off all products. I ordered 2 of each and the order was confirmed and paid for, but was very disappointed to receive an email today ( 6 days later) advising me that the products were out of stock and I would receive a refund in ‘up to 10 days’. Yet, when checking the website today, I see that the C-Effects crème is showing as available ….but at full price! If you don’t want to or can’t sell your products at a reduced price, don’t make offers that you can’t honour.
So, regrettably I won’t be buying these products again as their distributor here in the U.K. Kinetic Enterprise are obviously unable to fulfil orders.

170g toothpaste is now 117g and more expensive. Customer services said the formula is improved. That’s really debatable. 1/3 less for £1-£2 more. Greedy greedy greedy

I have been using your products years but the dramatic price increase force me to look for alternative with the lower price
I understand putting the prices up but £10 for body lotion and nearly £9 for the toothpaste! Think about your customers too who will not afford it so making the price relatively fair.

Terrible buggy website. Half the items are out of stock. Label redesigns have left confusion as products that looked different and easily distinguishable previously, suddenly look similar. Some great products though.

Ive tried getting through to customer services for 3 weeks now, no response whatsoever! They are happy to bombard you with offers that dont work, but wont even honour their 10% welcome or their £10 off refer a friend... absolute waste of time

I was emailed a special "buy one get one free" on all Jason products over the Platinum Jubilee weekend. I only received one "free" product for the eight items that I ordered. Repeated telephone calls and emails requesting a refund have gone unanswered. I am about to lodge a formal complaint with the Advertising Standards Authority about my experiences with this company. I would strongly suggest that any customer who have had a similar experience of this company do the same.

Some of the products are great.

Some are not as "safe" as they claim.

If you download an app called Yuka 🥕 on Android and scan the barcode- the app will analyse the product for you. Highly recommend using this app for testing cosmetics for critical ingredients.

What I'm really disappointed with is their customer service !!!

I was offered a 50% discount on my next purchase by a member of Jason customer service team (due to bottle leaking in transit) - but to this day I wasn't able to use it.

Jason customer service ignored my emails asking how to apply this to my basket at checkout.

I even forwarded them the original email with the discount I received as proof.

Extremely disappointed with the customer service. It's non existent!

I'm not sure I will be buying again from them.

Might as well try other natural brands instead, like Faith in Nature, Green People, Neal's yard remedies to name a few.

Although the products are good, the customer service is appalling. They made a mistake with my order, I contacted customer services on 4 separate occasions via different methods and no one bothered to respond to me or correct the mistake. This is really unacceptable. Besides, shipping in products from America is far from environmentally friendly, destroying their supposedly eco credentials. I shall not buy again.

We have just received the goods. 6 toothpaste and 2 mouthwashes and a free sun protection. Sea fresh toothpaste is nice smell but when you try it foams up so don’t need a lot. And it leaves a weird taste after but solved my and my mum bad breath.

The mouthwash in particular is strong and left a weird taste after and makes you want to be sick. But so far it works after one try. And it described as accurately. I’ve tried many teeth products and oral b and Colgate plus many more and they don’t seem to solve the fresh breath regime.

I look forward to improvement with the whitening process as well and fresh breath and squeaky clean teeth. I would certainly recommend it.

The only problem I have is quite expensive but maybe add more deals where you can buy bulk for cheaper prices. I find the toothpaste with fluoride makes your breath smell and the ones dentist gives for tooth decay and these products are free from any chemicals!

We just received toothpaste and mouth wash . Sea fresh .toothpaste is strong nice mint smell .breath smelly great and teeth feel Clean. Used mouth wash smells.like.Buttercup cough medicine .very stroud .funny after taste but works very well.for orders hand free facial sunscreen not oil etc feel good.on face jason to. And my son breath smells.better to thanks a good thing normal makes me feel.sick . Lol

The customer service is appalling/non-existant.

I bought 3 bottles of shampoo over a month ago, during which time there was an offer active and still promoted on their website that with any shampoo purchase, you would receive a free conditioner.
I did not receive the conditioners, and so contacted customer services. They initially told me that the offer had ended (despite it being still active and advertised on their website with no end date or corresponding T&Cs), but after contacting them again said my offer would be fulfilled, albeit in a few weeks time after Black Friday.
I didn't hear anything back, and the offer was still unfulfilled, so contacted again. It's now been well over a month since ordering.

I wish I'd read these reviews before ordering with them. I really like their products but don't want to continue to support a company that treats it's customers with such little respect and consideration.

NO customer service. Products ok but their promise of free bag when ordering over £30. didn't materialize despite being shown on the invoice!! I did email but that was ignored too. Don't intend to order through them again as don't believe they deserve the business & i can get decent service elsewhere.

Don’t reply to emails when you have a problem with order, wouldn’t recommend

I purchased items for over £60. I waited a week before I realised that no one had acknowledged the order receipt, nor had dispatched it, I then emailed them on the address given and waited 3 more days without any reply. Upon calling they told me that one of the items wasn't in stock and therefore they were waiting for it to arrive. It could have been months until item would arrive since COVID isolation... Apparently they didn't find it necessary to contact me about it as customers have crystal balls nowadays and can see into the future. After all it is not their money on the line.

One of the shampoos - Tea Tree is of very poor quality, firstly it barely makes any foam so you have to put 1/4 of the bottle on and the hair gets really dry after washing. Not happy at all.

Also they ask for reviews to put on the site, however they see the review before they approve so no bad reviews go on the product pages. Utterly disgusted by their attitude. I will never recommend nor buy anything from them anymore.

I had a bad experience ordering from Jason online UK. I ordered two items for a gift and realised immediately that one of them was the wrong item. I emailed them within seconds of placing the order to ask if I could change one of the items. I got a curt response saying "no" I'd have to wait until they arrived 3 days later, then return the item for an exchange. As that would leave it too late for me to give the items to my relative as a birthday gift, I asked if I could cancel the whole order and re-order the two correct items. Bear in mind this was within minutes of placing the order and by their own admission the items had not even been packed yet, let alone despatched. I was told No, there were no cancellations or changes allowed, she said I'd have to wait for them to arrive in 3-4 days then I'd have to post them back. So I said to them that I would have to refuse the parcel when it arrived as it would no longer be any use as it would be too late for the birthday gift and I got a curt email saying if I refused delivery they would charge me the full postage.
I was so disappointed. It was the first time I'd ordered from Jason. Their products are very nice and they're cruelty free, but I found the UK distributer to be very inflexible and unhelpful. Will never buy from Jason again.

No problems ordering, good experience!

I'm well happy with how my order came so quickly from Jason. Thank you.

Jason products are natural, lovely and affordable. Excellent customer care and I'm now a fan for life!
Thank you Jason,
x Alena x

The new website design is brilliant, and the special offers that are available at present are great.. Even though my order was placed the week before Christmas, delivery was swift & easy.
The products are always superb and I have been a user for over 10 years!