JA Steel and Son Reviews 

697
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional professionalism, friendliness, and helpfulness, making the moving process seamless and pleasant. People frequently praise the efficient and careful service, noting that belongings are handled with great respect and attention to detail, often exceeding expectations and ensuring a smooth, stress-free experience. The teams are often described as going above and beyond, providing personalized attention and solving unexpected issues, such as sourcing parts or arranging furniture for safety. This dedication contributes significantly to easing the anxiety associated with moving, ensuring a positive and comfortable experience for everyone involved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, highlighting the helpfulness, efficiency, and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot express how amazing JA Steels crew were!! Mark W & Joe C made my experience less stressful, and if the rest of the staff are like them 2 men then I would recommend this company to everyone I... See more

Company replied

Rated 5 out of 5 stars

Another great experience with JA Steel. After a very easy video survey with Rob, the company arranged at short notice to do my move, sending 3 people instead of the agreed 2, and completing the move w... See more

Company replied

Rated 5 out of 5 stars

On time, polite, professional. Did an amazing job. BOTH properties were 3rd floor, no lift & the job was done in amazing time, no fuss. All staff were polite, patient and completed the job overexce... See more

Company replied

Rated 5 out of 5 stars

Amazing service, kind and very attentive. Dan R, Geoff and Yuri were helpful and patience with moving large items. Always give detailed information of what they are removing and storing. Definitely re... See more

Company replied


Company details

Written by the company

J.A. Steel Removals & Storage is a trusted removal and storage company providing reliable, professional moving solutions for homes and businesses. With years of experience and a friendly, skilled team, we take the stress out of moving by handling every stage with care, efficiency, and attention to detail. Whether you’re relocating locally or further afield, we offer a tailored service designed to suit your schedule, budget, and specific requirements. We provide full packing and unpacking services, secure wrapping for fragile items, and careful loading and unloading to protect your belongings throughout the journey. Our modern fleet of vehicles is equipped to transport everything from single items to complete household or office moves. For customers needing extra space, we also offer safe, secure storage options, ideal for short-term needs during a move or long-term solutions for decluttering or renovation projects. At J.A. Steel Removals & Storage, customer satisfaction is at the heart of what we do. We pride ourselves on clear communication, punctual arrivals, and a dependable service you can count on. Get in touch today for a free, no-obligation quote and let us help you move with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

697 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(697)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James oli and eston was fabulous today…

James oli and eston was fabulous today so happy with everything they done for me

May 1, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you so much for your kind words. We’re really pleased to hear the team made your move smooth and stress-free. We’ll be sure to pass your feedback on to the crew. Wishing you all the best in your new home! – JA Steel and Son Removals.

Rated 5 out of 5 stars

Phenomenal team of guys

Phenomenal team of guys - excellent energy and a very positive can do attitude!
Eaton, Dan R and Jayden, all an asset to your business for real!

April 28, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your lovely feedback. Our team works hard to provide a reliable and careful service, so it’s great to hear their efforts were appreciated. We’ll make sure they see your comments. – JA Steel and Son Removals.

Rated 5 out of 5 stars

Really good and professional company

Really good and professional company. The guys were very professional and helpful.

April 25, 2025
Unprompted review
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Reply from JA Steel and Son

Thank you for your positive review. We’re pleased to hear you found the team professional and careful with your belongings. Providing a smooth, reliable move is always our goal. – JA Steel and Son Removals.

Rated 5 out of 5 stars

James Oliver and cenghiz was a great…

James Oliver and cenghiz was a great team ever so happy witht he move they done for me

April 24, 2025
Unprompted review
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Reply from JA Steel and Son

Thank you for your positive review. We’re pleased to hear the service met your expectations and that everything went to plan on the day. Your feedback is greatly appreciated. - JA Steel and Son Removals.

Rated 5 out of 5 stars

perfect.service

oliver, James ans Tony.w. was brillant super fast took great care of my belonging. 10/10 made the fact im moving stress free thank you guys so much

April 23, 2025
Unprompted review
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Reply from JA Steel and Son

Thanks for taking the time to leave a review. Moving can be stressful, so we’re pleased we could help make the process as smooth as possible for you. - JA Steel and Son Removals.

Rated 5 out of 5 stars

Great service from Ryan, James Jaydob

Great service from Ryan, James R and Jaydon.

April 22, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your lovely feedback. Our team works hard to provide a reliable and careful service, so it’s great to hear their efforts were appreciated. We’ll make sure they see your comments. – JA Steel and Son Removals.

Rated 5 out of 5 stars

Thank you to Oliver, Will R, James

Thank you to Oliver, Will R. and James you made my day a lot easier
Very friendly and very fast
Thank you 🙏🏻

April 15, 2025
Unprompted review
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Reply from JA Steel and Son

Thank you for your wonderful feedback. We know moving can be stressful, so we’re really pleased we could make the process easier for you. Best wishes as you settle into your new home. – JA Steel and Son Removals.

Rated 5 out of 5 stars

James will and oli was amazing done…

James will and oli was amazing done everything I needed done so happy

April 15, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your lovely comments. We’re glad to hear your belongings were handled with care and that the move was completed efficiently. Wishing you all the best in your new home. - JA Steel and Son Removals.

Rated 5 out of 5 stars

James oliver and mark w was a great…

James oliver and mark w was a great team moved everything that was needed very happy

April 11, 2025
Unprompted review
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Reply from JA Steel and Son

Thanks very much for your kind review and recommendation. We’re delighted you were happy with the service and would be more than happy to help again in the future. – JA Steel and Son Removals.

Rated 5 out of 5 stars

James, Jaydn, Centgiz great team

James, Jadyn, Centgiz great team and were very helpful. Done a very good job!

April 10, 2025
Unprompted review
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Reply from JA Steel and Son

Thanks for taking the time to leave such a great review! It was a pleasure helping with your move, and we’re glad everything went to plan. We hope you’re settling in well and enjoying your new place. – JA Steel and Son Removals.

Rated 5 out of 5 stars

Excellent service and pleasant…

Excellent service and pleasant experience from all workmen who attended. GOOD JOB! JAMES, JAYDEN & CENGHIZ. Well done!

April 10, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you so much for your kind words. We’re really pleased to hear the team made your move smooth and stress-free. We’ll be sure to pass your feedback on to the crew. Wishing you all the best in your new home! – JA Steel and Son Removals.

Rated 5 out of 5 stars

James Tony L dan g was an amazing crew…

James Tony L dan g was an amazing crew very good job and work well as a team very well done

April 9, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your positive review. We’re pleased to hear the service met your expectations and that everything went to plan on the day. Your feedback is greatly appreciated. - JA Steel and Son Removals.

Rated 5 out of 5 stars

Amazing and hardworking team

Dan R, Estan and Neil were absolutely amazing. They worked so hard, they were so professional, friendly, considerate, understanding and a pleasure to be around. They were so supportive and encouraging of one another and I was in awe if their commitment, focus and resilience. They went above and beyond to help me and accessed all angles to help get my sofa through the door. I could see how determined tey were and how much they cared. They are truly remarkable men. I will never forget this! Thank you guys, from Ibi.

April 4, 2025
Unprompted review
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Reply from JA Steel and Son

Thanks for your great feedback. Our team takes real pride in their work, so it’s always rewarding to hear when their efforts are appreciated. We’ll be sure to pass this on to them. - JA Steel and Son Removals.

Rated 5 out of 5 stars

James Geoff Neil was great and…

James Geoff Neil was great and professional.

April 7, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your positive review. We’re pleased to hear you found the team professional and careful with your belongings. Providing a smooth, reliable move is always our goal. – JA Steel and Son Removals.

Rated 5 out of 5 stars

verified

Helpful, friendly, hard working,

April 4, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thanks for taking the time to leave such a great review! It was a pleasure helping with your move, and we’re glad everything went to plan. We hope you’re settling in well and enjoying your new place. – JA Steel and Son Removals.

Rated 5 out of 5 stars

Amazing

Promt service, arrived on time, amazing people that helped a lot. Thank you!

April 1, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for your lovely comments. We’re glad to hear your belongings were handled with care and that the move was completed efficiently. Wishing you all the best in your new home. - JA Steel and Son Removals.

Rated 5 out of 5 stars

Hard-working, super-professional, highly recommended

This was a three-day operation to pack up a family home (so much stuff!) and move us a couple of hours away. The JA Steel teams could not have worked harder or been more professional. They inspired confidence throughout and were a pleasure to be around, even when they were dropping at the end of incredibly long days. Many thanks to ALL the guys involved. (And not one thing was damaged or broken.)

February 27, 2025
JA Steel and Son logo

Reply from JA Steel and Son

Thanks very much for your kind review and recommendation. We’re delighted you were happy with the service and would be more than happy to help again in the future. – JA Steel and Son Removals.

Rated 5 out of 5 stars

Well Done Steel Removers

Geoff, Joe C and Daniel R were very professional, friendly and treated my belongings with care. They made the move, smooth, easy and without any stress.

March 28, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thanks for taking the time to leave a review. Moving can be stressful, so we’re pleased we could help make the process as smooth as possible for you. - JA Steel and Son Removals.

Rated 5 out of 5 stars

Jadyn,eston and dan R worked very well…

Jadyn,eston and dan R worked very well and helped me a lot :)

March 27, 2025
Unprompted review
JA Steel and Son logo

Reply from JA Steel and Son

Thank you for sharing your experience. We’re delighted to hear the move went smoothly and that our team met your expectations. Your feedback is greatly appreciated. – JA Steel and Son Removals.

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