Jawbone Reviews 

My Up 2 broke in December and I am still trying to get ahold of Jawbone. They FINALLY emailed me after over 6months - but it was just a crappy automated message. I filled out a new customer service request like the email told me to, but I haven't heard back from them for a week. Every time I try to email them, I get an automated response that repeats the same crap over and over. No answer to questions. Nothing. I want my money back.

I am still waiting for a replacement since last year, I was told it would come and Hasn't.

I have to agree with the other comments. I got an UP3 and loved it. However it started to wear and finally broke last week. I only have it 6 months and it's completely busted with no extra wear and tear. Tried to contact the company when it first cracked, then a week later, then again and finally when it broke. I did not want to write this review as I liked the tracker but if it doesn't last and the company won't take ownership of their poor workmanship then to hell with them.

I also received an email from Jawbone today asking me to "resubmit my request". I only have been trying to get a hold of them about my broken fitness tracker for 7 MONTHS with absolutely no reply. Then when I told them again what the issue was, they responded by telling me to check out their website support page.. Obviously I have tried that when i didn't get a reply for 7 whole months. They are absolutely useless. I actually gave up on them last month and bought a Fitbit. They are way better. Don't buy anything from Jawbone.

Here is the pathetic email I just received from Jawbone, 8 months after I notified them my band had broken for the second time in 5 months:

Hello,

We sincerely apologize for our lack of communication—while you haven’t heard from us in a while, please know we haven’t forgotten about you.

Over the past few months, we’ve been transitioning to a simpler care experience. These changes took longer than expected, but we’re excited to share they’re now complete and we are ready to address your request.

Our records show you contacted us with a support request between November 1, 2016 and July 1, 2017. If you still need assistance, please click the button below to submit your updated request.

We truly appreciate your continued patience and loyalty to our community. As our customer, you are part of the Jawbone family and we’re incredibly grateful for that. We look forward to assisting you going forward.

Sincerely,

Jawbone Care

I had my Jawbone product for less than three months when it stopped charging/functioning. I sent in repeated injuries to Jawbone customer support starting in January of this year and I still have not received a response. I would not recommend this product to anyone.

Up 3 broke after a few months of wear, for the second time. No response to my contact with them. I really have tried to stay loyal to this company over the years as some aspects were very good, but now customer service doesn't exist. They have abandoned their customers and do not deserve to have any

I have been emailing their support (3 addresses) for 2 weeks, one email every single day. I will keep emailing them until the end of the year. They never sent a single reply, not even an automated one. Maybe they are already bankrupted or closing down, I really don't know.

I told them I'm writing a review today on TrustPilot and again they didn't reply. Tomorrow I'm starting chasing them using EU Consumer Protection law and agencies. If anybody has experience in this pls let me know, otherwise I'll proceed by myself.

They sold me a Bluetooth headset 11 months ago that costed almost €100. It never worked. Nobody could ever hear me, and people report that the iPhone external microphone sounds "10 times better" that the Jawbone.

Stay clear and tell your friends. I've heard their fb is full of insults and foul language. Well deserved I guess.

no response to multiple emails and web tickets. Theyve just disappeared. Buy their products and expect zero support. Had around 15 of their products, no more....

Customer Service sucks! I can't get a response.

I am writing this because I have purchased a jawbone up 2 from Amazon and to my utter disappointment the strip of it has been broken within few months of its use... As the product is still under warranty I want it to be replaced or refund my amount.

The product was purchased from Amazon on 26 October 2016 and the order number for this is 402-2462344-5964340 sold by Cloudtail.

Please check this out and help me with the replacement of the device or please issue me the refund

I'd give a -5 if I could. No response on any customer support issues.

Poor quality products and support and customer service non-existent.

Wristband on my UP3 broke Sept of 2016, spoke with Jawbone opened a case #03893991 but never heard from them again. Despite repeated phone calls (which they stopped the customer service for) & emails about the open case about my wristband, which was still under warranty. Maybe we need to start a class action lawsuit ??

KSH

Love the Up app and my Up3 but after 4 months of using it it stopped syncing to the app and I can't use it anymore. I have tried everything to fix it. Customer service is silent. Didn't even get to enjoy it for more than a few weeks.

Loved my UP2 fitness rocker but less than a year since purchase it isn't working. Absolutely no response from customer services. No telephone number, just an online form. Do not buy unless your taking out an extra insurance policy.

Have been trying to contact Jawbone customer services for months with several e-mails and not had a single answer or acknowledgement!
I think for the price of the items and the size of the company this is the worst customer service I have ever experienced.
I have had three of their devices and all have failed in one way or another, think it's time to forget my loyalty and buy my replacement from Fitbit!

UP3 broke 6 months ago.
No response from Jawbone support on a replacement for a band that was only 3-4 months old. Band completely broke and NO RESPONSE from a company that I used to trust. HORRIBLE customer service - or should I say non-existent customer service.

Their customer support is nonexistent. My UP3 band broke at the beginning of the year after 6 months of use and while still under warranty. I have been trying to contact customer support since then by email and phone without any response from them other than an automated email reply and a voice message. I've been without the band for so long now that, frankly, I don't remember whether I was satisfied with it's performance or not. If you are thinking of buying any jawbone product, you do so at your own risk, because if there is a problem you won't receive any assistance or satisfaction.