Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
31720 Plymouth Road, 48150, Livonia, United States
- www.jbtools.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The right tool and decent price
The right tool at a decent price. They reminded me that I had not finished my purchase.
December 27, 2025
Unprompted review
Reply from JB Tools
Thanks for sharing your experience, Gregory! Finding the right tool and finishing your order shouldn’t be complicated. We’re glad JB Tools could help with both.
Announcing sales on previously viewed items
Great deals on previously viewed products
December 27, 2025
Unprompted review
Reply from JB Tools
We value your feedback, Daniel. Providing timely and relevant savings is an important part of the JB Tools experience. Thank you for shopping with us.
Easy website navigation
December 27, 2025
Unprompted review
Reply from JB Tools
Hi Larry, We love hearing this—thank you! Easy navigation is definitely a priority at JB Tools. We’re glad it made your experience better!
It was very easy to place my order.
December 26, 2025
Unprompted review
Reply from JB Tools
Hello there! Thanks for the positive feedback! We’re glad JB Tools delivered a smooth ordering experience. Looking forward to serving you again!
The transaction was fast and pleasant
The transaction was fast and pleasant. I love the 67% discount on the tool I bought.
December 26, 2025
Unprompted review
Reply from JB Tools
Thanks a ton, Lamine! Hearing that you loved both the service and the savings makes our day. Enjoy your JB Tools purchase!
To easy to make purchases!!!
December 25, 2025
Unprompted review
Reply from JB Tools
Thanks so much, rossfo, for the kind words! Easy purchasing is a big priority at JB Tools. We’re happy your experience was a good one.
Easy to order process on this website.
Easy to order process on this website.
December 24, 2025
Unprompted review
Reply from JB Tools
Thanks for the great feedback, Eric! We’re glad the ordering process on the JB Tools website was easy and smooth. We appreciate you shopping with us.
Good price
Good price. Clear info website. Good Live Chat Assistance.
December 23, 2025
Unprompted review
Reply from JB Tools
We appreciate your kind words, Jim! JB Tools works hard to keep pricing fair and information easy to find. Happy to hear our Live Chat assistance was helpful.
Reply from JB Tools
We value your comments, Cindy, and your trust. Ensuring a smooth and efficient experience is important to JB Tools. Thank you for shopping with us.
In stock item at a good price
December 22, 2025
Unprompted review
Reply from JB Tools
Appreciate the shout-out, Phil! We’re glad JB Tools had exactly what you needed at the right price. Thanks for your business!
Website said free shipping
Website said free shipping. Did I miss the small print?
Cancel the order.
December 22, 2025
Unprompted review
Reply from JB Tools
Thank you for reaching out and sharing your feedback with us, John. We apologize for any confusion regarding our shipping policy. Our intention is to provide clear and accurate information on our website, and we regret any misunderstanding that may have occurred. Please contact us at support@jbtools.com for any further assistance that you need. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to serve you better in the future.
Reply from JB Tools
Great to hear—thank you! Having the right tools at fair prices is what we aim for. Glad it worked out for you! We appreciate you choosing us!
easy to do business
December 19, 2025
Unprompted review
Reply from JB Tools
Hi Kevin, Thank you for your positive feedback. We’re pleased to hear that your experience doing business with us was easy. Your satisfaction is important to us.
Great company to order from
December 18, 2025
Unprompted review
Reply from JB Tools
Thanks for sharing, Joseph! We’re happy the experience stood out positively. We look forward to your next order!
website is easy and product is…
website is easy and product is available.
December 18, 2025
Unprompted review
Reply from JB Tools
Thanks so much! We’re happy everything was easy to find and ready to order. Looking forward to your next visit!
Reply from JB Tools
Hi Derrick, Your feedback is greatly appreciated. We are pleased that your experience was straightforward and satisfactory. Thank you for your continued support.
Reply from JB Tools
We value your review, John. Ensuring a simple and efficient ordering process alongside fair pricing is our goal. We’re pleased you had a positive experience.
I placed an order and got a…
I placed an order and got a confirmation on the website, that the order has been placed. I also got an order Number.
The product has been payed via credit card.
As 10 days later there was still no sign that the order would be confirmed via mail, I tried contacting the company but didn't get any response.
Maybe it's because I'm not from America but from Europe. But if that obviously doesn't work that good, they shouldn't offer worldwide shipping.
But the worst part was that I did a whole lot of research on what product to buy on their website and all the prices were in Euros. So far so good but it was only at the checkout, that I realized, that it was no company that also ships from a european country. So for an item that costed 505€ they billed an extra 182€ just for shipping!!!
December 16, 2025
Unprompted review
Reply from JB Tools
Thank you, Jan, for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced with your recent order and regret the delay in our communication. We understand the importance of timely updates and aim to deliver reliable service to all customers, regardless of location. We also apologize for any confusion related to shipping costs during checkout and are actively improving our international shipping options and pricing transparency. Your feedback is greatly appreciated, and we encourage you to contact our customer support team so we can work toward resolving this matter and better serving you in the future.
Good work on this.
December 14, 2025
Unprompted review
Reply from JB Tools
Thanks so much, Abdul! Your feedback really motivates our team. We appreciate you!
Very easy to use
Very easy to use. free shipping made me use JB tools however, at check shipping was not free. I may have miss read deal. Love the product so I paid for shipping
December 14, 2025
Unprompted review
Reply from JB Tools
Thanks so much, Gail, for letting us know! We’re glad you found the site easy to use and loved the product. Sorry about the mix-up with shipping, and we truly appreciate your support.
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