JCPenney Reviews 

I recently had an incredibly disappointing experience at JCPenney Optical, assisted by Betty. The quality of the glasses I received was abysmal. I have always ordered from America's Best and never had any issues, but this time I decided to purchase two pairs of progressive glasses from JCPenney Optical. Unfortunately, both pairs were of poor quality with badly centered lenses and small focal points, making it impossible to move my head without losing vision.

Despite numerous attempts to resolve the issue, JCPenney Optical refused to provide a refund or store credit. I made five trips to their store to claim the glasses were made incorrectly, and each time they falsely claimed they sent them to the lab. After five months of back and forth, I received the glasses back in the same poor condition. This clearly indicates that their quality is simply unacceptable.

Do not waste your money buying glasses from JCPenney Optical. I deeply regret switching from America's Best, which truly lives up to its name in terms of both price and quality. Additionally, Betty exhibited deplorable business and customer service practices. She had the bad manner of hanging up on calls and not answering calls based on caller ID. This kind of behavior is completely unacceptable and further highlights the lack of professionalism at JCPenney Optical.

User's recommendation: AMERICAN BEST for best quality and prices.

I will never and I mean never order online for JCPenney again. Customer service can't help with anything and when I was told to contact the local store no one answered the phone no matter what department I chose.

JCPenney what is wrong with you people using synchrony bank? I had a line of credit for $2500,I pay my bills never late and due to synchrony bank policy if you have inquiries or use other credit cards synchrony doesn't like this.I read reviews from other customers regarding synchrony bank and everyone has similar experiences. Shame on you synchrony for hurting people's credit and causing JCPenney to loose customers. This is nothing against you jcp but you should really consider another bank.

Placed an online order with a male associate. Had to repeat and spell the delivery address a minimum of 3 times. The last time, I repeated it and used an example for him. He repeated it back to me, and I was happy he FINALLY got, but when checking my email there was the wrong delivery address and my name was also wrong. Of course when I called customer service they could not change the information or cancel the order. Now I have to wait until it is sent back and they refund my money, only to order again and hope it is right a second time. I had worked for Penney’s for 25 years and I see a huge difference in hiring reliable and competent
associates. Say bye to online ordering for me with Penney’s.

I ordered two six packs of men's briefs underwear. The website indicated "ordered soon" as only 8 available. I placed the order at a coupon-discounted price and then the order was cancelled based on "out of stock". I will never order from Penney's again.

I bought the wrong size by mistake, the store will nit exchange for the correct size. I would have to get a refund and then repurchase the item for the present price. This a simple request that all other stores I do business with are happy to do. I've been told this is store policy, why? Having satisfied customers should be the goal, obviously JC Penney doesn't care. I believe this policy contributes to the company's net loss of 8.1%.

I have been wanting for online clothes for almost 4 months. I've been tracking my packages and was told it was delivered. However I have people that watches for my packages including my Mother n Law and it never came. I was told it was the courier fault, ? So I can get it resent out? The problem is this is the 3 rd time this has happened from online stores from China, I never got clothes or refund back and I'm really loosing faith that these places are legitimate - or something else?

First of all what is good customer service?
It's when you call a company looking for an answer to an issue you have with the product or service and after you speak with someone and hang up the phone you should be saying to yourself "I got my answer and that company made it easy for me to get my answer and I feel better now than when I started calling them." The company doesn't need to promise you anything, just give you an answer or you can should be able to speak with a person who is handling your issue.

It shouldn't be this hard when a dedicated, long time customer calls and tries to speak with someone regarding a $150.00 check that I sent to pay my bill and they can not find the payment. I triple checked the account # and confirmed the correct address that the bill went to. I have a confirmation the payment went through with my bank on June 7th.

That is all I wanted to do when I called 800-542-0800 (4 times since June 7, 2024) is speak to someone regarding what we an do about the missing payment. Each time I called they told me that there is a process they must follow to investigate this. They first told me to wait ten days to make sure the payment went through. I waited and called back and asked to speak with someone regarding the status of it. They said they don' have status and it is being investigated.

It is now 1 month and 2 days since the payment has gone through and I called again to find out the status or speak with someone. They said I need to wait 2 months because that is how long an investigation takes. I again asked if I can speak to the person handling this investigation or can they call me back because I have 62.00 left to pay and if they can't find the first payment then I can't pay another one. They said they can't do that because it's being investigated and all they can do is note what I say and how many times I have called. In this case why even have a Customer Service Department. An answering machine can do what their CS reps do.
I am so disappointed in this company, This Customer Service is unacceptable.

Bought a wedding ring, I misclicked the size of the ring and after work realized it was 1 size too big.
Contacted customer service assuming it would be an easy adjustment as it is Sunday and the package has not shipped.

They informed me I only have a 30 minute window from the time of purchase to cancel the order.
I don’t want to cancel the order, I just want to adjust the size.
They said there is nothing they can do.

Any other reputable company would be happy to oblige such a simple adjustment for their customers prior to a purchase shipment, especially as big a purchase as a wedding ring.

Today I shopped for Haggar pants in the J.C. Penney in the Wellington Green Mall in Wellington, Fla., after reading the sign that said “$29.99 Haggar iron-free classic pants regular $70.” I found three pairs on the hanger in front of the sign. When I took them to the register they were still $70. That is known as bait and switch. The pants on the shelf, of which there are few are on sale. That is the bait. All other classic pants are full price. That is the switch. The store would not honor the price because the classic Haggar pants I took to the register, the cashier claimed, came from the rod. I will never shop in this store again. I suggest when you shop at the Wellington Mall store you pay close attention to how they cheat the customers because it is how you will be cheated. Under the law, they should honor their sale sign. This store would rather cheat you than follow the law.

I've always bought my Stafford Mens T- shirts at JC Penny's. Good fit for the tall version, heavy weight cotton, and they last for years. Buying them online is a mistake though. The discount codes don't work, afterward you're bombarded with promotion emails, and no free shipping for most orders compared to Amazon. The final straw for me was having to pay an outrageous return shipping fee for a returned item, and the credit back to my CCard didn't happen until I notified them. BTW... there is no customer service email address available. Fortunately the online Chat Service is somewhat responsive, but only if you have an order number available. Plan on spending an afternoon or morning when calling.

I’ve had credit for 3 years with them and never even got a card after requesting it a million times

Ordered a mattress online and it was supposed to be installed around a week later. Over a month passed and it was still being processed, so aI called to cancel the order. 3 days later, they send a message that it was being shipped and after that, another one requesting payment because it was declined. It was way past the pre-authorization. Then a week after that, they sent another payment request for something I canceled. Thank a god I used PayPal, there is no telling what they would have done. If I could give them a big fat 0, I would. Pretty terrible service. I reported them to the Better Business Bureau. I hope they don't bother me again. $904.00 is a lot of money to be spent on nothing.

Customer service very rude and wouldn't provide her name and or her supervisor's name. Said if need to refer back to the call will need to refer back to the date and time 6/17/24 6:02 pm central time. Then left me on hold for ever.

I had my two shirts in hand up at register to find out they do not match their online savings codes.
So I go out to my car to order online from them for the website to say one of the two identical shirts is not available. I was just at the rack and had it in my hand. Its available!!!!!!!
JC Penny would rather someone order online and pick up after an associate took the time on their payroll to shop and prepared the order instead of honoring their deals seen online after the customer took the time to go to their store. Stupidity at its finest and a real good way to lose customers, such as myself!!

I ordered a few pairs of pants a while back and they never arrived at the store for pick up. Customer service is more like customer disservice. Not gonna get mad over $50. Just gonna walk away and consider it a lesson learned!

If I could give JC PENNEY a 0 star I would. They are worth of a 1 star. I bought something online for store pick up and did not get to the store to pick it up on time. They cancelled the order. I never got a credit for the items refunded to my credit card after over a dozen phone calls. Kept saying wait 1-2 days for the credit, but those 1-2 days came and went. After about 2 weeks , they finally e-mailed me and said they could not process the credit and are sending me a gift card instead. Without giving me a choice. I do not want to purchase any more items from them as I am cancelling my account over this ridiculous experience. Now, I still have to pay $58.96 for items I never received. They are terrible. They have kept my money and won’t refund it. That is stealing is my opinion!! Buyers Beware is my recommendation. It doesn’t look like I am alone as I am looking at reviews similar to mine.

lesson learned. never ordered from JCPenney online but they had a great price for a rug i have wanted for awhile. they sent an email confirming the purchase and noted a delivery date of 5/31 ( which i thought was a long time considering i ordered 5/23 and usually online purchases come super fast, not more than a week later.) 5/31 came and went and when i called they said the rug is shipped by a third party so the date is not an actual delivery date. i should get another email with actual delivery date. this representative said she could not cancel the order. ON 6/2 i called again since i havent gotten the rug nor an email to give me another delivery date. this representative said they could send a request to cancel the order but the third party would have to cancel it. he advised that he put in the request but could NOT give me a reference #. SMH. So now 2 weeks after this began, paypal still shows a hold authorization for the amount of the rug, no email to advise what i should expect next and i have no idea if the shipper will cancel or send the rug. So, word of caution, dont buy things at JCP. lesson learned!!!

I had my hair done by a stylist named Jen and it wasn't a very good job. She put in tape extensions for me and my hair kept getting so tangled and big knots in it. My husband ended up doing them for me when I needed to get then redone. I tried to get an appointment with Jen to get then done but she kept cancelling on me which is why I had my husband do them. He actually did a better job and he doesn't have a license. If you do decide to go to JCPenney I would advise going to someone else.

There is no need to explain how I got here, but, I need to explain what your service person Diana (in Orland Park, IL) she was very professional understanding, knowledgeable, listen to everything I said showing that your company still care about my concerned the helpfulness and understanding the easy to work with Diana knowing that she didn’t send me off or transferred me or put me on hold she took care of my problem/situation promptly and professionally and quickly thank you so much Diana she didn't stop until I was TOTALLY satisfied. Her patients, professionalism, politeness, dedication take a bow Diana!!
Thank you
Ms. Townsend