JCPenney Reviews 

1.Was told to go to 1st. floor register to pay . time 7:15
was told store closed at 9:00 pm.
2.line at 1st. floor register was extreamly long , air-conditioning was turned off ,no fans, and only 2 people
working the check-out line.
3. Finally checked out at 7:31 pm. Is this normal for JCPENNEY ? or Is because its in Bay Plaza Mall , THE BRONX. A predominately minority area of NYC ?

Very unhappy with the rewards policy.

I spent $3000 in JCPenney on Mother’s Day. Now that Father’s Day is approaching I logged into my account to see my rewards and there’s nothing. I called the customer service line and they were no help. After providing all of my receipts there was nothing the representative could do stating there is a 15 day time period to claim reward points from your receipt. I was past that time period. It’s very frustrating spending so much money with a company and unable to claim benefits. If I spent the money I should be able to retrieve my rewards. Their return policy has a longer time frame than the claiming of rewards. Very unhappy and makes you think twice about shopping at their business.

WELCOME TO THE FUTURE!!!
I went in this JC Penney to buy something in the men's clothing department. I'm not making this up: NOT ONE STORE EMPLOYEE AT ALL working the floor. It's every customer for themselves, now go for it, and bring your clothes and money to the register. I refuse to spend my money in a place that has no measure of customer service, ESPECIALLY WHEN THEY USED TO. That was my cue to GTF outta there. And you should too when you walk into a store and see this. Now I'm not a big Macy's fan, but when I went in there, I saw employees on the floor everywhere. Now guess which store is gonna go out of business first. My bet is on JC Penney. WTTFJCP

Just want to say thank you for having larger sizes. I wear size 20 or 2xl. JCPenney always has something I can wear whether casual, work or otherwise. Last year I took advantage of several pairs Clark's sandals (a fantastic brand) in 12 wide and I have been checking out dress shoes in my size. It means so much to me. And your clothes and shoes are usually at a great price or you have sent us coupons to use. Bravo! Keep up the great work!

100% inept company. Purchased online order; went to pick up and it was on sale. Stupid system at store doesn’t allow for price adjustment or repurchase of the item. They said they had to ship it back and we had to reorder and come back once it comes back to the store! Talk about 100% moronic!!!

I am talking to Penneys as I write this ,DO NOT order online if you have moved out of state 7 months some orders came some went to old address .I talked to the credit card people then Penneys 30 minutes on the phone .I couldn't understand half of what the Penneys man said except he couldn't correct it,we shall see .Horrible ,no service

Purchased an $800 item (jewelry)with full lifetime warranty. Item broke 3 weeks in. I brought it back. Was told 3 weeks to fix it. OK. Called after not hearing anything after 3 weeks, was told to wait more. OK I waited, now its 5 weeks and I get a call, asking what i wanted fixed??! So I try to call that number back, "no incoming calls". She never left a number on the message. Im exhausted and angry. I have all my receipts and original boxes because it was NEW to begin with. I can never get through to that dept. No one ever picks up and if I call a different dept. I get snotty attitude women who talk down to me without even knowing the issue or trying to help me. In opening up reviews to see if this is an isolated event, I see a 1.8 score. Not surprising at all. I'm calling corporate and filing with the BBB to get my item fixed and back and will NEVER go back to purchase any high end item again. This company used to have such a great reputation for class and customer service but clearly times have changed and not for the better. Very disappointed. Do better JCP!!

I was and will never go back to The JCPENNEY in Edinburg Texas it’s the most unprofessional place you can go to the Saloon never again and I don’t recommend them especially when it comes to coloring your hair. I went to do my hair and I expected to come out with a light ash blonde but apparently the saloon specialists that assist me her name is Mariela A kept telling we can’t go light cause your hair is to dark so as she was explain the process she said she would use numbers 7/8 which I figured it would lighten my hair apparently it was a dark chocolate color. Called the next morning and I was told to go at 3:00 pm to maybe get a correction. Well little did I know they did shit Store so Call Manger MONICA RODRIGUEZ stated that they could not do nothing for me because I agreed to the dark color. When in reality I had gone two days prior to the appt to ask about the actual color and the told me since my hair was a bit dark the ash blonde color would turn yellow . And it was back and forth never got the issues solved and as I was and felt attacked by MONICA RODRIGUEZ, some guy name CARLOS telling me I had to pay again and it would have to be highlights if I wanted to go blonde what kind of saloon is this . Then the actually girl Mariela that helped me kept telling me that we are going to go this color cause when you come back in 3 months we can go light . After all the back and forth she said I said you said you pay it was the worst experience for me . So if they call them self profession saloon people as per CARLOS then do your job. Right the first time. But apparently the store got twisted and they wanted to charge me again . BEWARE of what you do . And MONICA RODRIGUEZ the SALOON MANAGER was so unprofessional at her level allowing her employees to gang up on me. Sad . Then I ask for for the District SALON Manager her name is SARA and I couldn’t even talk to her. All i have to say is they are very unprofessional at the JCPENNEY in Edinburg😡😡😡😡

I bought some Laura Ashley "Deep Pocket Sateen" sheets. Their description is a total lie. I bought the sheets because it said they were sateen, 300 thread count, with a "deep pocket" that will accommodate a mattress up to 15" deep. They arrived. They are cheap, see-through cotton, not "lusterous" as described, and the pocket is only 13" deep. So no way will they fit 15" mattress.

I don't know why I bother. Great sale, buy 1 towel get 2 free. so I buy 1 towel and they ship me 1 towel. I had to tell them to give me the other 2 free towels. I hate this store so much. I will unsubcribe and cancel my card for good this time.

I placed an order online for home delivery
My order was shipped out of West Virginia to Eastern Shore Maryland. The store or warehouse in WV that shipped my merchandise placed it in a regular thin plastic bag like you would get in a store. It traveled hundreds of miles in that thin bag. Our mail carrier couldn't believe that JC Penney would be that careless to ship a package in a thin plastic bag. Fortunately, UPS handled the package with due diligence and no damage to the flimsy bag occurred. I can't say that the JC Penney in WV used due diligence; just the opposite. If that's how JC Penney is going to package online orders, I'll shop elsewhere.

I paid off my balance of $44.00 and JCPENNEY reported me as delinquent although I paid automatically debited from my account and the balance was completely paid off when it was time. The company and the customer service is atrocious and the items and products are not as advertised. So disappointed. I won’t be shopping with JCPENNEY. I will shop elsewhere online. There are plenty of better places that actually care about their products and customers!

JCPenney is honestly hit or miss these days. I still shop here occasionally because they do have decent sales and you can sometimes find good-quality clothes for reasonable prices, especially for basics and seasonal items. The in-store staff at my local location were polite and helpful, which I appreciated.

That said, the overall service experience could be much better. Online orders take longer than expected, tracking updates are inconsistent, and getting help from customer service feels unnecessarily complicated. I also noticed that return policies and fees are not always explained clearly, which becomes frustrating when something doesn’t fit or arrives differently than expected.

I wouldn’t say the store is terrible, but it definitely feels less reliable than it used to. There’s still some value here if you shop carefully and catch the right deals, but the company really needs to improve communication and consistency.

Talking to Jcpenny customer service rep, she was very confusing, I will not longer use my credit card for future purchases.

I purchased a mini keurig plus in February 2026. I just realized that this coffee maker was refurbished.

I want a partial refund or replacement.

Please don’t shop here!

I want to give a huge thanks to the store manager at JCPenney at Fallen Timbers Mall in Maumee, Ohio. Michael, the Store Manager, has helped me twice without hesitation. He clearly listens to you, takes action, and does this with patience and the customer in mind. I have had several experiences where Michael has helped resolve the issue. I am truly appreciative and welcome the fact that
"our" JCPenney at Fallen Timbers Mall is truly being well managed. Thanks, JCP, for hiring a great store manager.

My Name is Aundrey Hutti I Visited JCP at Maine Mall South Portland Maine with a Return your company MESSED up'
A Kind lady Name Cheryl Store number 2091
Date april 15 2026 time 11;30 /ass/0008
I was very Inpress with her customer service
She went above and beyond you need more people like her
THANK YOU and I hope you get more like he
Phone ;2074200572

I have been shopping at JC Penney for several years. I have had no problems until today. Today, I met the most
rudeness impolite saleslady, supervisor, in my entire life. I did have a witness to this but they said 'I don't want to get involved'. It occurred in the return department and the lady 'refused' to give me her name but then I noticed it on her blouse. Her name was Margo. She does not need to be working with people. She should be by herself or working in the back room or bathrooms.
As I started to leave, she started to apologize but I kept on going toward the door. The lady who witness the incident said, sir, the sales representative is calling you. I just kept on going. This occurred at the Battlefield Mall in Springfield, Mo.

Inferior merchandise, I suspect seconds. If you want to make a return, it will cost you $8 dollars...even tho it should be less. CROOKS!!!

They won’t honor their return policy for online sneakers that were to big and I just wanted to return them to get a full refund for these because they were too big so I deleted my account now. Online it doesn’t say anything about having to return them in a box now. The Customer Service Representative I spoke to was a complete liar to now. I will never recommend JCPenney to anyone ever again now.