JCT600 Limited Reviews 

after buying a nearly new A5 with 1500 miles on , the MMI screen that controls most of the cockpits functions has failed several times leaving me unable to use maps , heated seats , air conditioning etc , etc. had the car in for diagnostic and told it requires a software upgrade , and there was nothing they could do as audi dont even have a date when this upgrade will be available !!! got offered a monetary compensation to put up with the issue until the upgrade is available , which i agreed to , 4 weeks nearly gone by and no one is doing anything to resolve the issue or keeping me informed , it is me chasing them all the time. this is my 4th audi from them and the customer aftersales service is crap.

Sunglasses order from shop jct600 never arrived, no response from numerous emails, only now that my bank has refunded do these fraudsters try to hold onto the money - avoid!

Decided to change my audi for a VW tiguan. After days of trolling the Internet i came across a tiguan R,line at jtc600 s grimsby site. After initial contact with Bradley Whitfield, I placed a deposit, and arranged to purchase the vehicle on the following Saturday. Bradley sent a full detailed video of the car and its functions as i was buying blind and traveling from Northumberland by train., Bradley left nothing out, and this in itself confirmed my choice. Everything was arranged and I traveled to grimsby. On arrival I was met by Bradley at the station and he informed me that they had identified a faulty ignition switch and it was being replaced, Bradley suggested that rather than sit about for hours in the dealership would I like to explore Cleethorpes which I did and subsequently was dropped off , and had lunch whilst the switch was replaced. On collecting me we arrived at the dealership and the car was ready to go, clean inside and out everything was ready to go. Bradley accompanied me on a 15mile test drive to ensure I was happy prior to heading back to Northumberland. Bradley attention to detail and his knowledge and experience made the buying experience that bit more personal. Would definitely recommend the team at VW Grimsby , definitely a higher level of customer service.

We recently purchased a car from the garage. We did not end up buying the car originally earmarked as when we went on a test drive the car was dirty with marks everywhere and scuffs - I do not understand why on earth they would try and get customers to buy a dirty car saying they will clean it before it's handed over - no thanks and please be aware of first impressions.

On taking our new car home - having paid for autoglym to be applied - a few weeks later we started seeing patches appearing on the upholstery. On contacting the garage to ask for it to be rectified, their solution was for us to put in a claim directly to autoglym and sort ourselves. No follow-up customer service at all.

The car salesman was also supposed to call us to see how we were doing in our new car, but that didn't happen.

Given cars can be sourced by VW at any garage, based on the service received at York, we would not go back nor recommend. We were very disappointed by the lack of support and proactivity despite their initial promises to make everything good.

My Mercedes SLK was in for a B service and MOT today at JCT 600 Mercedes in York. Took it in at 8am - picked it up at midday. Great customer service from Haley - main dealer experience still excellent at Clifton Moor.

Outstanding Service from Rob Beaumont and Rachael Smith – Highly Recommend!

I recently had the pleasure of dealing with the sales team at JCT600 Lincoln, specifically Rob Beaumont and Rachael Smith, and I can honestly say the service I received was second to none. From start to finish, both Rob and Rachael went above and beyond to ensure my experience was smooth, stress-free, and tailored exactly to my needs.

They took the time to really listen to what I was looking for, catered to all my specific requirements, and kept me informed every step of the way. Nothing was too much trouble – their attention to detail and genuine desire to help was clear throughout the whole process. I felt looked after, respected, and valued as a customer.

Their professionalism was matched only by their friendly and approachable manner, which made the whole experience even more enjoyable. It’s rare to come across a team so committed to delivering top-notch customer service.

Thanks to Rob and Rachael, I’m now driving away extremely happy and fully confident that I made the right choice. I’ll definitely be a returning customer, and I wouldn’t hesitate to recommend them to anyone looking for an exceptional buying experience.

Five stars all the way!

Thanks
Chloe

I recently had some technical problems with my VW Tiguan. The team at JCT 600 Hull were professional and supportive throughout, with an end result of fixing my cars problems. I did start to lose some faith in the VW brand (my 4th VW all great cars) VW teams provided a great customer experience by keeping me updated while also Liaising with VW Customer Services (Special mention to Zenande Mamba who was amazing) With a big thank you to the Hull JCT 600 Team. I now have full confidence again with the VW brand - Thank you (Michelle, Jess, Katy, & Shaun) :)

Recently had my VW serviced with JCT600 at Wakefield. I was dealt with by Jasmine who was friendly and efficient.
I was disappointed not to have the car cleaned as is usual with garages but it seems they plant a tree instead. I would like to see evidence of the tree planting though!

I can genuinely say that this company stand out by a country mile in terms of both their customer service and knowledge of their products. I dealt with David Blackburn who made the whole experience an exciting one and he was also an absolute pleasure to deal with, as was the Sales Manager James.
Thank you JCT600, i will certainly be recommending you to as many people as i can and you now have a friend for life! Mr J Guard

Avoid at all costs

Jct 600 BMW are fraudsters!! Give you a price for service then hike it once they start to push up the total. Then damage the car and deny liability. Jason Holt called and tried to intimidate and deflect the situation. It's seems like it's a pattern here. Let's see what the courts says once we ask for the cctv and paperwork.

Bought a 3 week old car almost 3 years ago the sale was perfect as is the car. At the time I bought a service plan which expires soon and I sent a message asking how much it would cost to extend it. A number of weeks passed and I had no reply so I re-sent the message and soon had a reply that the message was intercepted and passed on to the relevant department. Again a few weeks have passed with no further replies. I am now looking elsewhere. Disappointing!

Bought a new Mercedes from Doncaster Mercedes and am totally impressed, 100% impressed!
I started looking at the end of March but the right colour/ model eluded me until I saw an advert on LinkedIn. I could get the model and colour I wanted with a better discount than previously seen.
Elliot saw to my order and was instrumental in the sale in the face of keen competition from Lincoln Mercedes. His laid back approach, coupled with a knockout blow, saw me stop engaging with Lincoln immediately.
Attention to detail and fantastic interpersonal skills meant the sale was friendly, unrushed and flexible. Attributes you don't often get from car sales people.
A credit to himself and Mercedes he got the sale by being himself, and not being pushy.

Dealing with Adam at Meadowhall dealership was an absolute pleasure . He was always pleasant and polite and was very knowledgeable about the car we bought.

Sadly I bought a car from these people in August 2024 for £8000. Their salesman went on about how they don’t save on the servicing of cares they sell in order to discourage me from attempting to get the car for less money. Believing his lies was the beginning of my problems really, as a few hundred yards down the road, the car began perform badly. The faults continued and ranged from the ad-blue system breaking twice, lights failing, brakes failing, lack of power, oil leaks etc etc. Over the warranty period which thankfully I decided to take out the car cost them over £4K in repairs. They tried to offer me preferential treatment on a different car before telling me that the car I had bought from them only eight months ago had devalued by half. This is only half the tale and I have not mentioned hours open end waiting on the end of the phone, dozens of calls ignored, sales people challenging my integrity only for their ‘technicians’ to prove me right. I have never given a trust pilot review before but mark my words do not on any level or under any circumstances engage with these fraudsters. You will lose thousands of pounds.

Excellent service on both my Bentley’s.
Nicola in service dept, extremely helpful indeed. Adeel front of Bentley house very helpful too.
Very friendly/ welcoming staff in both service and sales.

Avoid Sheffield Audi branch

Spent £15,000 on a car, noticed windows wouldn't shut properly now refusing to fix the work needed avoid at all costs been waiting since March to find out they're not willing to do anything.
Customer service is shocking

Brad made our experience amazing with his friendly service, it was daunting part exchanging my first car but thanks to Brad it was a stress free experience and everyone at Volkswagen was friendly and welcoming

I would give no stars if I could, I took my car in for a service on the 11th April 2025, a full service that cost an absolute fortune, yesterday the 26th July 2025 and 400 miles since my service, my oil light came on and when it was checked, the car was completely empty of oil, it was checked, it wasn't leaking or burning oil, I tried numerous times that day to speak to a service manager, all I got was a stuck up know it all woman that wouldn't let me speak, and who tried telling me that it's normal for a car to use a full tank of oil in 400 miles, I asked yet again to speak to a manager, and guess what, no phone call, I would never use these rip off merchants again, ever, I am just thankful that my engine didn't seize up, they will take your money, not complete the job properly and will fob you off and patronise you when you rightly complain.