J.C. Taylor Insurance Reviews 1,568

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and helpful, often going above and beyond to assist them. Many highlight the excellent customer service, noting that agents are knowledgeable, patient, and make the process easy and quick. The service provided is frequently described as efficient and hassle-free, with people appreciating the smooth user experience and quick response times. Reviewers are also very satisfied with the pricing, finding it competitive, fair, and affordable, often saving them a substantial amount. However, some customers also noted that certain requests were confusing, and a few mentioned needing multiple attempts to finalize their transactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives as friendly, polite,... See more

Service

Customers had positive experiences with service, often highlighting the smooth and easy process of obtaining... See more

Price

Reviewers highlight positive aspects of price, consistently finding it fair, competitive, and reasonable for... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the ease and simplicity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only waited a minute before Breanna answered. Breanna was fast, professional, courteous and helpful. The documents to sign came by email promptly. I signed and attached pictures and a little while l... See more

Company replied

Rated 5 out of 5 stars

My experience was absolutely phenomenal, you can buy insurance pretty much from anywhere, but when you have a really good customer service agent in my case Melissa Jones.She made everything easier. Sh... See more

Company replied

Rated 5 out of 5 stars

It's a busy world and you guys take the sting out of rich man's problems. Especially poignant during the retirement years. The sting is being ignorant about putting your antique up in mothballs and... See more

Company replied

Rated 5 out of 5 stars

Tara was very understanding about changing everything when I explained to her that my husband had passed away, so the insurance is being transferred over to my name so we can keep it on the truck. She... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Auto Broker

Written by the company

J.C. Taylor has been providing collectors peace of mind for more than 60 years. We began insuring car clubs, car shows and national events in the 1960s. By the middle of the decade, we expanded our sponsorship with the Antique Automobile Club of America (AACA) — which continues today — to offer classic auto insurance to the club’s 35,000+ members. Since then, J.C. Taylor has grown into one of the nation’s premier providers of collector auto insurance for a wide range of classic cars across the U.S. Call 1-888-ANTIQUE for a quick quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ashleigh Schuh was awesome to deal with…

Ashleigh Schuh was awesome to deal with and made the process super easy to navigate.

February 18, 2026
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Reply from J.C. Taylor Insurance

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Customer Service is excellent

Customer Service is excellent
Agent clearly explained the required
information to iniate a new policy
She was patient and had above
average communication skills

February 12, 2026
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Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

From start to finish Ashleigh was on…

From start to finish Ashleigh was on the money. Very knowledgeable about cars. Overall pleasant experience from start to finish.

February 12, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service! Would definitely recommend.

February 12, 2026
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Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Heather was awesome!

Heather was easy to work with and had all the answers.

February 14, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Extremely informative

Extremely informative, kind and friendly. Great communication and will highly recommend

February 14, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Great service!

February 10, 2026
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Quick courteous interaction

Quick courteous interaction. Excellent value.

February 12, 2026
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Knowledge Response Coverage PRICE

Melissa Jones responsiveness, explanation, and ease of providing documentation.
Contact to Bind in approx 24 hrs similar or better specialised coverage form to Haggerty at a 45% savings

February 12, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Great experience!

Terra was great to deal with and more than patient with me. Was a fairly simple applying process of a few pictures and some info and they fixed me right up.

February 11, 2026
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Ashleigh was professional and easy to…

Ashleigh was professional and easy to communicate with!

February 12, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

She was really great fix her problems…

She was really great fix her problems and helped us with some other ones. Thank you.

February 11, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you for the great feedback! We’re glad to hear you had a positive experience and found both our team and pricing to be a great fit. We appreciate your support and the opportunity to protect what you love.

Rated 5 out of 5 stars

Knowledgeable agent

Knowledgeable agent, (Heather Hattan)
Ease of application and paper wwork

February 10, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Excellent service and very responsive

Excellent service and very responsive. All questions answered and such an easy process to put a policy in place. Would definitely recommend to anyone who is needing classic car insurance.

February 11, 2026
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Always there for me.

I've been buying car insurance since about 1973 and you've always been there for me. I've had no claims but I drive carefully when behind the wheel of my classic,

February 5, 2026
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Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Great Service

great service and fast delivery of doucuments

February 10, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Heather Hattan was amazingly helpful…

Heather Hattan was amazingly helpful and made it easy to chose my new policy.

February 9, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Everyone was very nice and very helpful

Everyone was very nice and very helpful

February 9, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

I appreciated the pleasant manner of my…

I appreciated the pleasant manner of my agent and everyone I spoke too.

January 31, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

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