J.C. Taylor Insurance Reviews 1,568

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and helpful, often going above and beyond to assist them. Many highlight the excellent customer service, noting that agents are knowledgeable, patient, and make the process easy and quick. The service provided is frequently described as efficient and hassle-free, with people appreciating the smooth user experience and quick response times. Reviewers are also very satisfied with the pricing, finding it competitive, fair, and affordable, often saving them a substantial amount. However, some customers also noted that certain requests were confusing, and a few mentioned needing multiple attempts to finalize their transactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives as friendly, polite,... See more

Service

Customers had positive experiences with service, often highlighting the smooth and easy process of obtaining... See more

Price

Reviewers highlight positive aspects of price, consistently finding it fair, competitive, and reasonable for... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the ease and simplicity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only waited a minute before Breanna answered. Breanna was fast, professional, courteous and helpful. The documents to sign came by email promptly. I signed and attached pictures and a little while l... See more

Company replied

Rated 5 out of 5 stars

My experience was absolutely phenomenal, you can buy insurance pretty much from anywhere, but when you have a really good customer service agent in my case Melissa Jones.She made everything easier. Sh... See more

Company replied

Rated 5 out of 5 stars

It's a busy world and you guys take the sting out of rich man's problems. Especially poignant during the retirement years. The sting is being ignorant about putting your antique up in mothballs and... See more

Company replied

Rated 5 out of 5 stars

Tara was very understanding about changing everything when I explained to her that my husband had passed away, so the insurance is being transferred over to my name so we can keep it on the truck. She... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Auto Broker

Written by the company

J.C. Taylor has been providing collectors peace of mind for more than 60 years. We began insuring car clubs, car shows and national events in the 1960s. By the middle of the decade, we expanded our sponsorship with the Antique Automobile Club of America (AACA) — which continues today — to offer classic auto insurance to the club’s 35,000+ members. Since then, J.C. Taylor has grown into one of the nation’s premier providers of collector auto insurance for a wide range of classic cars across the U.S. Call 1-888-ANTIQUE for a quick quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every one is very helpful and answered…

Every one is very helpful and answered all my questions and concerns.

December 2, 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Heather Hatten review

Heather Hatten did a great job in answering all questions and was very professional.

December 18, 2025
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Heather is the best

The fact that I was able to get in contact with someone in a timely fashion did it for me and how fast they work on things n got them done and back to me was amazing heather is the best I really appreciate her for everything she did and how easy it was working with her

December 16, 2025
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Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Terrance was a pleasure to work with

Terrance was a pleasure to work with. Great communication making the whole transaction as smooth as possible. If he were closer, I'd try to poach him to work for my company!

Thank you again for all the help.

Merry Christmas to all

December 17, 2025
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Got good help and friendly advice…

Got good help and friendly advice process was seamless. And got a good date thanks

December 11, 2025
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Great and excellent customer service

Great and excellent customer service

December 11, 2025
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Good and excellent service

Good and excellent service. I am very pleased with your company and will recommend it to others.

December 11, 2025
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

EVERY call i made while working w/Eric…

EVERY call i made while working w/Eric to get the account set up, whomever answered the phone was polite and professional. Eric handle us in an extremely professional manner w/politeness and respect. We are just getting started in the classic car fun and are shopping for additional.

December 12, 2025
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Reply from J.C. Taylor Insurance

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Very helpful and kind

Very helpful and kind. Was a pleasure.

December 12, 2025
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Dealt with Maria.

Dealt with Maria.. she was very helpful throughout the application process. Found jc Taylor to be best price for my vehicle

December 9, 2025
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Breanna is the best

Breanna is the best! Very helpful!

December 5, 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Looking to adding new car

Looking to adding on to the cars in the garage. These days the determining factor can be the cost of insurance. Called to find out what the cost would be for a car I am looking at. Spoke with Ainslie about the car and coverage ang got what I needed and in a friendly and professional manner. Very pleased.

December 8, 2025
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Great customer service.

December 2, 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Deb Munz did a great job

Deb Munz did a great job. I am not too computer savvy so she helped me get everything taken care of

December 4, 2025
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Very reasonably priced

Very reasonably priced, super responsive to my questions, and was able to get my insurance in place quickly.

December 2, 2025
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Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

A responsive agent and competitive…

A responsive agent and competitive pricing. Thank you

December 2, 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

All the people I spoke to were up front…

All the people I spoke to were up front and professional, and easy to deal with. I dealt with Maria Jimenez and she was great. Very helpful and patient. Helped me and walked me through the process. Can't say enough about how she took the time to make this a pleasant experience.

November 24, 2025
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

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