Buyer Beware
I have been doing business over a car with JD Byrider for over 2 years. My car needed repairs and the process to get my car up and running was the most exhausting thing I’ve experienced yet. They had my car for 3 weeks with no contact regarding repairs. I call to get an update and I was laughed at, argued with, and belittled over them not contacting me with a change of plans. After this process, I go through the chain of command to file a complaint. Getting nowhere with the Muncie location once again, I just decided to send in my complaint via email to the corporate customer email. This email was sent March 26, and I still have not received a reply regarding my incident and it is April 7. I picked up my repaired vehicle this past Tuesday, and here I am writing this review. If you can help it, please take time in considering all of the options when choosing a car dealer. I’m sure somewhere along the line, jd byrider isn’t going to be the place for you. I’m beyond disappointed with the customer service I have received from more than one of the employees at the location, and now I also am upset with corporate for not making sure the quality of their employees is up to par for customer service. Please don’t buy a car from this place.
