J D Wetherspoon Reviews 2,340

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of the food, often describing it as burnt, cold, or unappetizing, with some noting small portions and issues like soggy items or incorrect ingredients. Customers also frequently encountered problems with the service, including long waiting times, dirty tables, and staff who were perceived as unhelpful, disengaged, or rude. However, some customers also noted positive experiences, particularly regarding the staff in certain locations who were described as friendly, helpful, and efficient. A few other people also felt that the atmosphere was pleasant and the value for money was good, especially for breakfast.

What people talk about most

Staff

Customers had ambiguous experiences with staff. While some reviewers praised staff as friendly, helpful, and... See more

Service

People report ambiguous experiences with service. While some customers praise fast service, quick drink... See more

Product

Reviewers mention ambiguous feedback about product. Many customers express dissatisfaction with various... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the excellent ambience,... See more

Location

Consumers find location to be ambiguous, with many reviews mentioning specific venues such as The Ritz in... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or... See more

Rated 2 out of 5 stars

Witherspoon- The Booking Office Edinburgh. Busy on a Sunday lunchtime but staff very slow to clear tables (and failed to wipe surfaces). Food not good...burger burnt to a crisp. Drinks fine,but the... See more

Rated 2 out of 5 stars

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus on... See more

Rated 2 out of 5 stars

Popped into the William stead in Darlington for a bite to eat. Ordered a beef madras. About six very small pieces of meat that was more like fat. Absolutely disgusting. Luckily there was very little o... See more


Company details


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2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

Unacceptable food

I ordered a Korean fried chicken with chips and drink around 10:30 pm for table 44. It was around 10:50 pm I asked how long does take my food? The chef leader said we didn’t find your table but I was all the time in my table 44. They bring my food which was very cold and greasy, I asked them to change as it wasn’t acceptable, the chef leader insisted of apologies she said we can’t change it you can refund your money, it’s wasn’t acceptable for me and I asked for my food. They bring my food around 11:10pm but it wasn’t what I had every week I ordered. I am a regular customer to this pub .

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Harlow Wetherspoons did not have my…

Harlow Wetherspoons did not have my Mediterranean salad, other salads were not what I wanted, and weren't real salads anyway. So just had a coffee, which was stone cold. I was told it came from a machine...yuk. My friend had scrambled egg on toast. The toast was burnt and the egg was cold. Her coffee ws also cold. not our idea of a decent restaurant, Won't be going again,

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

'Afternoon Deal' misselling

This company are misselling their 'Afternoon Deal' meals from 2pm to 5pm monday to friday as some of these meals are higher priced that the same meal in the main menu. It must be catching out more than a few unsuspecting customers who chooae to eat there in these times.

December 9, 2025
Unprompted review
Rated 4 out of 5 stars

Hot chocolate.

Usually enjoy the food, which me and a friend go every Wednesday.but now the nanny state has stopped refills on hot chocolate, my friend doesn't drink tea or coffee..and is only allowed one hot chocolate drink via a sachet provided from behind the bar..I asked if my friend can get another refill same as tea and coffee as it states on the menu tea, coffee, and hot chocolate are refillable but was told he has to pay for each sachet..just making customers aware..

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

You made me feel absolutely horrible…

You made me feel absolutely horrible when my autistic son was running about and when I was told to put him in his
Pram And I was wasn’t getting served food or drink. I
Hope when you have children you’ll understand absolutely vile creatures

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service

Went to the Hedley Verity Wetherspoons. Waited half an hour for drinks which never showed up, had to go to the bar and get them ourselves. An hour after ordering was told they couldn’t make my pizza so switched it to a jacket potato. After an hour and half this still hadn’t turned up and after asking we were told it hadn’t even been made. Have been told I am getting a refund so fingers crossed!

November 30, 2025
Unprompted review
Rated 2 out of 5 stars

The beer is great BUT ............

The beer is great BUT they keep it very cold in the pub. One guy had his jumper, top coat, scarf and hood on! Lots of people huddled around the open fire, but not enough room for all of us. The Lord Derby, nearby, was a lot warmer and the beer not much more expensive if you have your camra card which wetherspoons don't take. See you in the summer guys, perhaps!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant visit was had yesterday…

A very pleasant visit was had yesterday at the new Wetherspoon's in Basildon. It is ideally located (next to the cinema and other restaurants) making it feel safer to visit this area of the town during the evening as it is busy and nicely lit. The staff were very helpful. The disabled toilet was nice and clean and easy to access. It was nice and busy but this did not affect the professional service we received while there. The tables were cleared swiftly for the next customers and overall the venue was clean, tidy and inviting. Oh, and I must mention how cheap the coffee is too AND its refillable!

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Had a chicken burger off the Christmas…

Had a chicken burger off the Christmas menu, the stuffing ball that came on it could have easily done an 18 hole round of golf, it was that hard I couldn’t cut through it, let alone attempt to eat it, shocking need to try harder bole bridge Wetherspoons Tamworth.

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Is it really worth going to…

Is it really worth going to Wetherspoons anymore,in my opinion the portions of food are getting smaller and you hope when the food arrives it’s warm or cooked . The behaviour and attitude of staff is on another level they are usually rude and offensive when you make a reasonable complaint or request. I am of the opinion this is because they get away with it ,There is not a customer complaint phone number and you have to send an email which comes back patronising (we will look in to it )reply .The same staff will still be there still behaving in there disgraceful behaviour . If Wetherspoons is so good why is everyone complaining?

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Villa bella

What can I say! I've been to most wetherspoons around Wales and England, this is the worst wetherspoons by far I've ever been to, it's absolutely stinking, the seats are bogging, local drunks on a Monday morning sat next to the bar staring as if they have never seen a woman before 😳 the staff remind me of when delboy and rodney stayed at the hotel villa Bella on jolly boys outing in only fools and horses, ordered chicken off the bone in a basket the chicken was stone cold like it had just come out of the fridge, don't put your elbows on the table you won't peel the off!! This wetherspoons is very dirty, not just dusty it's grime ground in dirty,
I found a blond bob wig on the floor i think it belonged to the male bouncers, never again will I go in this place..

November 10, 2025
Unprompted review
Rated 2 out of 5 stars

TV Programming

I am posting this on Trustpilot because the “Contact Us” facility on their web site is impossible to find.
I visit the Shay Wake in Shaw, Oldham most mornings for a coffee. Until recently the TV has been switched on to a news channel, but recently it has been showing a video promoting their hotel business. There is only one very small TV in the building and it is virtually impossible to read the very small print. I have raised this matter previously and received no satisfactory response. The staff, who I might say are very good, say that they have been instructed to show the hotel video. Could I suggest that the easiest way of resolving this problem would be to instal another TV purely for this purpose.

November 5, 2025
Unprompted review

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