jemena.com.au Reviews 4

Very unhappy. Last two months our bill has been astronomical -10 to 15x our normal bill and I am convinced it’s the meter. Energy locals took weeks to get anyone out and Jemena finally came out after two months. Engineer fiddled around with it for a bit and pronounced there was nothing wrong with it and left. After two months our crazy high 24 hour a day usage stopped at the SAME time that the engineer was there. Back to normal. However because they told Energy locals they could find nothing wrong with the meter we are still being told we have to pay the bill. Tried calling Jemena to ask for technician's report- if nothing else I can narrow down my meter reading (and return to normal) to the exact time he was there however Jemena refusing to hand over info. This is so wrong. Why should I be paying $100s and $100s for a problem that was in the meter? (I have a solar app which showed me the true usage in my house over those two months and it was the tiniest fraction of the amount quoted). Why are Jemena refusing to help?

Called for gas outage, it get fixed for one day then the problem comes back, they came 3 times & the problem is still going. The company don’t want to spend money for a leaking pipe, this is not good enough.

Update since my original post in May 2025;
In early June 2025, Jemena sent a technic to check for any faults, update / reboot. They also provided me with a follow up email concurring to and acknowledge that my meter reading.
I have since provided along with images of the reading to AGL.
My interaction with Jemena, based on this has been positive. For they responded to the issue raised swiftly, assessed the problem in a systematic and thorough manner, and provided me with the evidence needed to aid in resolving this matter. So thankyou.
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Absolutely Disgusted with AGL and Jemena – Repeated Gas Meter Errors and No Accountability
A few months after moving into my apartment, I noticed I couldn’t submit my gas meter reading online. I repeatedly contacted AGL to raise the issue, only to be ignored time and again. Frustrated, I gave up… until I received a shockingly high gas bill in January 2023 – even though I was away over the holiday period and my usage should have been minimal.
After more than six months of going back and forth, AGL finally got their wholesaler, Jemena, to send someone to check the meter. The result? I had been paying someone else’s gas charges for over a year! Despite all my efforts to clarify the discrepancy earlier, no one listened. It was their error – and I paid the price.
Fast forward to May 2025 – I believed the issue had been resolved, only to discover yet another inflated meter reading: they recorded 747, when my actual reading was 506. Once again, I reported this to AGL, supplied a photo of the correct reading, and asked for proof of the usage they claimed was mine. Instead of addressing the issue, they told me Jemena wanted me to send a separate email with the image.
This is beyond frustrating – it’s negligent and disrespectful to loyal customers. I’ve now been dealing with over three years of incorrect billing, and there seems to be no accountability from either AGL or Jemena. How many other customers are unknowingly paying for someone else’s usage?
I will not be making any further payments until this matter is resolved properly. Enough is enough. I am disgusted, disappointed, and exhausted. This kind of service is completely unacceptable from companies that claim to be reputable.

Avoid if you can. Chances are if you are dealing with Jemena, you didn't choose them. But if you are ever in a situation where you are choosing between Jemena and someone else, go with someone else.

If you do have to deal with them, expect to make dozens of phone calls to people who can't help and don't care. Don't bother sending email. It will take multiple attempts to get a technician to actually turn up.