Jennings Ford Direct Reviews 

Approachable, efficient and helpful service received. Chris went the extra mile and wanted to a deal and make a sale, which his competitors on the internet were not always prepared to do. Would recommend this branch of Jennings Ford and Chris Dickson in particular.

Excellent service from Steve Ternent at jennings Ford.

Really pleased with my new car. Nick was very helpful and I would recommend him in particular to anyone.

From the moment we went into the showroom we were treat with the utmost respect. The salesman (Nick) was not at all pushy but very helpful and knowledgeable. He negotiated a good deal and we love the car.

Would use jennings again, Bought a cracking Focus , friendly staff, no problems at all.

I found the company very helpful and efficient.
The car was delivered early on the due date, and I am very pleased with it.
Thankyou

Great service. Friendly and helpful.

I would encourage anyone to stop at jennings ford and see what is on offer without having any high pressure salesman surounding you . you are made welcome without any pressure

excellent service allround great deals would deffinatly buy there again

Eager to help as we were looking to buy 2 cars the same, 1 which they had in stock and the other they had to search group stock and Ford direct stock. Not very helpful when discussing part exchange prices as they wouldn't give much more than basic market value even though we were buying 2 cars from them. All the paperwork was sorted quickly and easily including the transfer of our private plates. Valeting wasn't particularly good as there were still dirty marks inside and out which were easily removed with a cloth and some soap. Worst thing was that we wanted both cars the same which in their favour they did find, however we were told they both had the 'appearance pack' which included keyless entry, which with us having a new born baby was brilliant as we didn't have to fumble for keys to unlock the car as it detected the presence of the key and unlocked the car automatic. This feature was described to us and we were told how it worked. Unfortunately due to us seeing the cars and collecting them while it was dark we never actually noticed that it was missing from one of the cars until we got home and went to lock it. We immediately called the garage and told them but was left hugely disappointed as they had no interest in trying to resolve it. I called another Ford dealer and explained this and they went out of their way to find out if it should have it or if was possible as a retro fit. Unfortunately it couldn't be done so we have to live with it (not the worst thing in world) but the fact we were given false or poor information with very little help afterwards makes me annoyed. We advised the sales dept that we might choose to return both vehicles due the fact that we were given poor information and very little aftersales assistance and their response was 'well that's ok if you want'. Overall the purchase time and paperwork side was quick and easy, the cars themselves are great, packed with features and gadgets, well built and enjoyable to drive. But don't always believe what the salesperson says as we found out the hard way. Question them and question them again and if need be check with another dealer or suitable organisation to be sure what their saying it true.

Eager to help as we were looking to buy 2 cars the same, 1 which they had in stock and the other they had to search group stock and Ford direct stock. Not very helpful when discussing part exchange prices as they wouldn't give much more than basic market value even though we were buying 2 cars from them. All the paperwork was sorted quickly and easily including the transfer of our private plates. Valeting wasn't particularly good as there were still dirty marks inside and out which were easily removed with a cloth and some soap. Worst thing was that we wanted both cars the same which in their favour they did find, however we were told they both had the 'appearance pack' which included keyless entry, which with us having a new born baby was brilliant as we didn't have to fumble for keys to unlock the car as it detected the presence of the key and unlocked the car automatic. This feature was described to us and we were told how it worked. Unfortunately due to us seeing the cars and collecting them while it was dark we never actually noticed that it was missing from one of the cars until we got home and went to lock it. We immediately called the garage and told them but was left hugely disappointed as they had no interest in trying to resolve it. I called another Ford dealer and explained this and they went out of their way to find out if it should have it or if was possible as a retro fit. Unfortunately it couldn't be done so we have to live with it (not the worst thing in world) but the fact we were given false or poor information with very little help afterwards makes me annoyed. We advised the sales dept that we might choose to return both vehicles due the fact that we were given poor information and very little aftersales assistance and their response was 'well that's ok if you want'. Overall the purchase time and paperwork side was quick and easy, the cars themselves are great, packed with features and gadgets, well built and enjoyable to drive. But don't always believe what the salesperson says as we found out the hard way. Question them and question them again and if need be check with another dealer or suitable organisation to be sure what their saying it true.

brian nelson jennings ford offer a great sevice and very friendly
to customers

Peter Nesbitt at the South Shields dealership was extremely helpful, great knowledge of all Ford cars and explained the steps to complete the purchase very clear. Everything was arranged as per our agreement for when I picked the car up and he really went the extra mile by picking me up from the airport on his way to work.

A fantastic salesman and gentleman who is a credit to Jennings Ford. I would definitely recomend Jennings to my friends and family based on the service provided.

I was very impressed with thee way the purchase was handled with no problems at all Your representative Chris was most helpful throughout and will certainly return again in the future

I stumbled across this garage looking for a particular car, they handled my part exchange and the transaction was seamless.

They made some modifications and tinted the windows as requested and delivered it on a transporter it a few days later. We signed the paperwork at home and they collected my part exchange.

I would definitely recommend.

We couldn't find the right deal for us on a Focus mk2 down here in the Midlands. By chance stumbled across Jennings Ford, a long way from us but that didn't seem to be a problem
at all. Yes there is a delivery fee, but even inclusive of that overall cost was still way lower than anywhere by us charge just for the car !
Customer service was very good, they always get back to you
and are friendly with it.
Lastly, the car arrived in spotless condition and is a joy to drive.

. I highly recommend Jennings :-)

excellent customer service, good value for money - I was definitely looked after and was made the best deal!

Really appreciated the friendly and efficient service from Peter at Jennings South Sheilds, particularly as I drove up there from Sheffield to collect my Kuga!

Every bit of correspondance was accommodating and professional. Would certainly consider buying from there again, thanks!
Helen

found salesman first class very friendly and made buying my car easy and hassle free

I first phoned after seeing a newspaper advert. The staff were helpful and polite. I then called for a test drive. The salesman and I then decided which model would be more suited to my needs. This model was sourced and consequently purchased.