Jerry's Artarama Reviews 

I purchased a set of nylon brushes, paid with Paypal and got the order confirmation. After 10 days without any further notice I entered my account to find out details about the shipment to track the parcel. To my big surprise my account did not reflect the purchase. Instead it read "no order found". So I sent a mail to ask them about the order. Then I was told the company had removed the order from my account as real hair brushes could not be sent abroad. When I explained them that I purchased NYLON brushes and not real hair ones, they did not even bother to write back. Obviously, the people do not know about their own prodcuts nor are the willing to have a minimum of customer service. So never again....

I bought a $40 pack of brushes based on all of the great reviews. I wanted to upgrade from a set I have already had for a few years. When they arrived, I was so disappointed. They were just cheap, poorly balanced & the ones I already had were WAY nicer. So obviously I didn't want them.

Well- on my $180 purchase these were the only things I was not happy with, so I requested a return based on how dissatisfied I was with the product. They even had little paint splatters on the handles from a sloppy manufacturing process! I'll simplify the drama of the back & forth for you, but after they said they would return them as defective product, they sent me a prepaid shipping label & I sent the brushes back. I didn't hear anything more from Jerry's, but then I saw a credit back to my card not for the $40 I paid- but for $25.

Jerry's apparently received the product back and didn't think the fact that this product is junk was sufficient justification for a return, so even though they had said they'd cover return shipping & sent me a label, they apparently changed their mind, shorted me $15, and didn't even tell me! Completely shady & unacceptable business practices! (The CS employee who handled my transaction & stole $15 from me without even taking the time to tell me was EMILY).

That $180 was the last money Jerry's will ever get from me. Check the BBB & other sources- their scores are terrible for a reason. Thankfully, there are plenty of alternative sources for art supplies who are smart enough to realize return shipping is a small price to pay for maintaining a customer relationship & their ongoing business. Also- how is a small bubble mailer sent ground $15 to ship? They just shorted my return arbitrarily. I ship from my business account nearly every day & that's not an appropriate rate for a small pack of artist brushes.

If you make the mistake of doing business with Jerry's, don't be surprised to find they basically don't allow returns even though their product is trash.

Items were well packed but some items were missing from my order. When I called to ask about the missing items they would not expedite the shipping. It will be at least another two weeks before I receive the missing items.

I ordered two linen panels. They were listed as In Stock. I was in a hurry to get them so I paid $4.00 extra for expedited shipping. It is a week later and I have had no notice that they were shipped. I was on the phone to speak to customer service for 30 minutes and no one picked up. I assume that they simply do not have anyone answering the phone. I counted on getting these panels quickly. Never again will I count on Jerry’s!

I visited Jerry's Artarama in Raleigh, NC for the Art of the Carolina's annual trade show/art workshop weekend. While there I purchased a school etching/printing press at 1/2 the $300 retail price. Upon return home to PA I assembled the press and found it defective. It doesn't work at all. I might add that I bought this my own funds to enhance the free art workshops I've been giving for ten years to those with Alzheimer's, on the autism spectrum, children and the elderly. I spoke to Jerry's Artarama in Raleigh as well at the corporate headquarters. They would not allow me to return the defective machine to my local Jerry's for credit as all Jerry's are individually owned -- like a franchise. The only way to get credit was to drive back down to Raleigh to return and trade for other supplies which would cost more than the $150 I spent on the press in gas and time. I am stuck with an inoperable piece of junk and out $150. You can return any item purchased at Dick Blick to ANY Blick retail store. They are not a franchise. I will never buy from any Jerry's Artarama again. UPDATE: Steven Gilmore in Jerry's corporate office contacted me and solved the matter to my happy satisfaction. I was so impressed with his kind, calm demeanor and exemplary customer service skills in handling a disgruntled customer that I edited this review. Bravo.

Was a little weary of the reviews but I ordered a wooden drawing bench. When the item finally arrived it had dents and chips on it from its travel. I'm guessing it probably came from overseas. Luckily it is made of solid wood otherwise this drawing bench would have come in pieces. Packaging is awful. my bench came packaged in a box within a box. No packing material, so it was moving around inside the box. Forgot to mention the box inside the box was so delicate, that I can poke a hole in it with my fingers. I reached out to jerrysartarama about my damaged item. But they never got back to me. My bench is still useable but it's dinged up quite a bit.

I placed an order which totaled $58, but when I checked my PayPal receipt the total was $122. This apparently was for items placed in cart months earlier and forgotten and no longer wanted.
My issue was that these items or amount was never reflected in cart at time of purchase where I could of adjusted or deleted unwanted items. I placed this order on Friday night and called Jerry’s on Saturday morning and left message , but never received call back. I called Monday morning and was told order was in shipping and I would have to return items at my expense. This practice was so deceiving and seems like a bait and switch. Their policy states 100% customer satisfaction, but in reality it is not their practice. I unsubscribed and will never shop with them again. I will shop Dick Blick whom I never experienced this type of problem.

I ordered Ecoline Watercolor 10 piece set. They arrived today completely broken and leaking. After waiting on hold to speak to customer service for over ONE HOUR they said they won’t refund or replace anything until I send all the broken pieces back. Photographs weren’t enough. Are they SERIOUS? Plus, I tried to order only one set and when I paid for it, their online system changed it to TWO sets and I was charged double. I’m very angry and I will not order from them EVER again.

Their custom aluminum frame kits are not cut well. The pieces don't fit together neatly. Very unprofessional looking. The heads on the screws that tighten the corners together easily strip.
Customer service is impossible to reach on the phone.
I recommend you buy somewhere else.

They are impossible to talk to. If there is a problem you are stuck. They do not answer phone calls but leave you on hold until you give up. Same with chat. Customer service non existent. Spend a few cents more and find a reliable art supply store.

I almost didn't order because of the mixed reviews I read, but Jerry's had items in stock that blick did not, as well as better prices on most things they had in common. I've placed two $200+ orders last month, and they both arrived within 2 business days with secure packaging. All items were correct and undamaged. I had no need to contact customer service, so I can't say how their performance was, but I will continue to shop from both Jerry's and blick in the future.

I finally cancelled my order over a month after placing it. When I contacted customer service, they said the item was on back order (never notified) and a new shipment would be in 5/24. Still never shipped, so I finally cancelled the order. Terrible customer service.
Save yourself the headache. Use Blick to purchase supplies online . Jerry’s Artarama is terrible

Add me to the list of folks who had a crap experience with Jerry's - their customer service, their returns policy, the misleading web listing that made me order something I didn't want, etc. I wish I had seen these reviews before ordering!

I have made several orders from Jerry’sArtarama, and I’m shocked to see some of these other negative reviews. They have an incredible selection of art products, I could easily get lost browsing on their site for hours. And they are cheaper than anyone else, believe me, I’ve checked every other site imaginable. The online store that you might find a better price is on Amazon, and this is more than likely because Amazon uses algorithms and automation to retrieve tons of price data from a vast sea of competitors, to ensure that it always has the lowest price. It’s almost like an automated bidding war where they always win. But this is about Jerrys, and they in fact list a limited number of their products on Amazon, and also give you the option on their site to check out using Amazon to make the process easier(your address and payment information is all set to go, it saves you that step). The ONLY downside to JerrysArtarama is that their shipping is a bit sluggish. I do all my browsing on Jerry’s, get my reviews there, and basically get all my product info and education there. But sometimes I’ll check to see if they’re offering a product I want through their Amazon store, in case they have products sitting at an Amazon warehouse nearby that will deliver it the next day. But honestly, I use Jerry’sArtarama as my one stop art supplies store. They also have a plethora of absolutely free art tutorials and demonstrations, as well as links to countless other art resources. Jerry’sArtarama.com is a great art store, I challenge you to find anything better! P.S. Check out they’re huge selection of SoHo acrylic paints! They are beautiful, professional quality paints for unbelievably cheap.

Thanks to all at Jerry's Artarama. I am an actual customer and normally I hate surveys except Jerry's deserves praise.
Customer service has been fantastic and the quality super. The price great.
I needed to replace my old field easel.
I carefully did my research due to some personal issues.

Many artist were singing the praises of poc boxes with tripods due to being light weight and backpack-able. The referred to the French boxes as heavy and cumbersome. But all noted that the French easel boxes were more sturdy in wind.

Why I choose the GRAND LUXE.
Great reviews.
No assembly needed.
Came with ground spikes.
Has rubber on feet for indoor use.
Metal lined drawer.
Compartment for brushes and more.
Locks in place when in carry position.
Canvas carrier locks.
Three coats of linseed to wood.
(I will still apply another.)
Well constructed
Great price.

MOST OF ALL...MY PERSONAL SITUATION.
I have two torn rotator cuffs. Plus I am titanium in multiple areas of neck and spine.

However, I can trek the hardest terrain but I should NOT use a backpack.
For me getting back into the field was beginning to look questionable.

Yes; full French boxes weight about 14 pounds before filling with supplies. However, me using a backpack was out.

THE Grand Luxe French Box is sturdy and compact. Easy to open. No assembly required. Along it is Able it carry all I need in supplies.

Manufacture did include instructions. But it took me less then two minutes to set up.
Please remember to let a new easel be set up for a few days to allow the wood become acclimated to your environment.

After reaching reviews on Easel with self contained wheels What I saw was disappointing. With comments concerning quality and defects.

Then I saw hope.
I had purchased several years a small light weight aluminum collapsible/ folding dolly lying against the garage wall.

Excited I immediately ordered The full size Grand Luxe. When the easel is storage position fits perfectly on the dolly. The Grand Luxe can carry canvases along with my supplies. Then I can strap it on my dolly with an umbrella, a needed bottle of drinking water and snack then off I go through most fields, hills, paths and sand.
For those with no or fewer limitations but don't want to carry everything all the way
the dolly collapses to almost the same size as the easel and shoulder straps could be added.

I tested getting the easel attached to the dolly in and out of my SUV. Very easy for me. Just EXTEND the dolly's handle. Tilt and slid.

No may not be the greatest for mountain climbing but most terrain a God send.

I hope this information will help other artist no matter their limitations or needs.

Also I hope will Jerry's consider selling the dolly also.
Wish I could have included photos.

The Grand Luxe is awesome.
Home... studio...field.

I ordered this black Gotham open back frame for a painting I created. When it arrived and I removed it from the box, it was extremely flimsy. Two of the corners had hairline cracks from where the metal cleats were inserted to hold it together. On a third corner the frame itself broke at the attachment point. This product is not typical of products sold by Jerry’s Artarama and in my opinion is poorly made. I would not recommend purchasing this item as you will most likely have to spend money to make it usable.

there was a mistake and I had to pay postage that was almost as much as I paid for the item.

I ordered once from Jerry's Artarama and since then I have been overwhelmed with their emails.. I unsubscribed many times, I moved the emails in spam, I sent them Email! Nothing helped! I don't know what else to do. This is extremely agrivating!

I've ordered several items from Jerry's Artarama and had nothing but great results. The only complaint I have is their customer service which is awful.

Terrible customer service. I have placed 4 orders with this company and each time with each order they have has canceled without giving a reason why. I have tried calling and there is no answer, I have also tried live chat but it seems to be unavailable more then available. I sent an email asking why and they never answered. Save your time and go thru another company.