Jet2.com & Jet2holidays 

Daughter went to hospital outside of UK office hours. All number provided were 'out of office'. Whilst the hospital is requesting an approval number from the insurance, my daughter detreating - Jet2Insurance sleep like babies.
Under written by axa... next time we will go direct to axa as previously had good experience.

because through the subsidiary of Jet2... we had only details of Jet2 telephone numbers
Never using bolt on travel insurance

Jet 2 customer service just as bad as their ground crew. Don't hold your breath trying to get a response from them!

Jet2 Holidays – A Shocking Lack of Accountability

I rarely post public complaints, but after this experience, I feel I have to.

I booked what should have been a relaxing family holiday through Jet2. Instead, we faced poor hygiene standards, an overcrowded hotel, unusable amenities, disorganised dining, and rude staff. Things were so bad we had to buy our own flights home — as the Jet2 rep was unable to help us leave early.

I submitted a detailed complaint, expecting Jet2 to take some form of responsibility. It took over a month after our return to even get a reply — and when they finally did respond, it was nothing but denial. No apology. No accountability. Just excuses.

As a customer, I expect better — not just in terms of the holiday itself, but in how issues are handled when they go wrong. Jet2 completely failed on both counts.

I won’t be booking with Jet2 again, and I’d urge others to think carefully. If your trip doesn’t go to plan, don’t expect Jet2 to stand by you.

Very disappointed, Holiday advertised as Air conditioned, but only fir heating at hotel. This meant we were too hot, rep gave feeble excuse & customer service Not helpful. Come on Jet 2 :(( 1st time we had used you :(( very disappointed/ Majorca March 25

Let me down badly with a break in Turkey. Ramada lara 17/1. Hotel woke me up 3 days in a row with 10/10 building work in next room after my major eye operation . Complained to reception and they promised it wouldnt happen again and it did twice more . Complained to jet 2 but they only only take complaints from when their reps recieve them . And they believe hotels word over you every time so they said they'd only be one incident and not three .. So remember ny complaints at alln- missing a towel , no water in fridge never speak to reception always complain direct to jet 2 rep who is there twice a week for an hour and use their whatsapp to record incidents. I wasn't expecting much £50 voucher or some small reimbursement for ruining 3 days of 7 day break . Offered a free meal on last day when I couldnt take or a massage that i couldn't have due to eye op . NOT GOOD ENOUGH.

If I could, I would give it 0 stars!

Just a few minutes ago, I spoke with someone from Jet2 holidays on the call and they said adamanteley again that the platform even though it`s theirs, it`s not ``theirs`` and they just pretend to sell the insurance on their site, make people open an account with them on their platform and then place the ball to the insurance provider, who sadly can`t do anything about deleting an account open on their platform! I will attach here the screenshot of the page that is on the jet2 platform and which tells me to open an account/log in in order to get access to the insurance.

I did this almost 3 years ago, and they are still refusing to delete it. Rock Insurance says it`s not their platform, so they can`t do anything about it, and the two of them are passing the ball to one another and playing ping-pong with me, the customer! You should be ashamed of yourselves, and I really hope that whoever reads this, once posted on Trustpilot as well, will think twice about getting any type of services from you if they don`t want to end up like me.

Beware if you want to cancel flight only purchase… Read the small print as you DO NOT get any refund!!!

Just don't iven try to insured your holiday is compared scammed they are just nor insured your the are stilling you mony
If you have any unsecured problems they find someone to ptofe is your fault and you not goma get any compensation
Avoid please jet 2 use AXA THE ARE SCAMMED PEOPLE

My husband was electrocuted by a bedroom lamp with exposed bare wires and a homemade switch when on holiday at The Sandos Papagayo resort in Lanzarote at Christmas 2024. He suffered a burn to his hand and scarring which we reported. As a former paramedic, he was able to assess and treat himself. we were unable to enjoy our forst two days of holiday due to the pain in his hand.
We reported the injury as advised to both the jet to rep Ashley and hotel management. It was an undertaking to actually report the injury to the point of farcical. The deputy manager of the hotel had to be literally chased down as he attempted to avoid us and we had to push pretty hard to even get our Complaint heard. The Hotel handman Told us Not to worry, It was only 220 main voltage!
On return, we emailed our complaint in detail to the Sandos hotel group and Jet2 Who have essentially called us liars and that there is no proof of any electrocution.
The poor level of service, the deteriorated standard of the hotel (Which we have been going to for over 9 years) and the pitiful customer care of Jet2 in dealing with this incident has left us clear in our own minds Never to use them as a company again. They have essentially called us liars and refused to engage in any Recompense for a dreadful holiday.

the tahona hotel caleta de fuste,this hotel should be closed till it is refurbished and brought up to proper living standards. the apartment we were given should not have been let out to paying guests as the walls and ceilings were covered in black mould spores, we were told we could move this was after a week but we stayed as we didn't want any body else getting that room I told the management and the took pictures and our fep also took pictures that sed the food was very good,the staff were good but not good cleaners. the daily entertainment was rubbish if he bothered to turn up at all ref 14865919/w24h

Travelled with jet 2 twice and will never travel again as issues both times and they don’t take any responsibility and currently waiting for a response to a complaint I submitted 3 months ago.

My first trip, the transfer driver gave my case to someone else on the drop offs in Tenerife.

He then left me outside a hotel at 11pm at night on my own trying to find my suitcase.

Jet 2 rep informed of the issue and was mortified when I told them of my full experience, told me to write a complaint where I got nothin but an apology.

I should have arrived at my hotel around 8pm instead it close to midnight and I missed the evening meals after travelling all day and the hotel wasn’t interested and neither where jet 2.

The hotel was again rated as 5* and mini bar service in the room. This was never done. We asked reception for 4 days out of our 7 day holiday before they filled the fridge a they never done it again.

I received apology for the issues from this holiday and them stating it’s not their fault regarding the transfer issue as it’s a third party and they didn’t even acknowledge that I was unable to use to facilities due to the issues presented and like if was my fault. Even though the in report jet 2 told me to complain and was mortified by my experience.

My second trip was the worst of them all, misold hotel, the hotel is definitely not a 5* it’s more 2* at a push. It is a year old hotel and you never know there is that many issues around it. The hotel was filthy and was cleaned properly by maids. The corridor bins were overflowing with rubbish and rubbish on the floor of the corridors. The rooms were dirty, smelt and again were not cleaned properly by maids . There seems to be an issue with the door locks aswell, when you left you room the door wouldn’t catch properly, meaning your door would be unlocked the whole time, I’m glad we caught this early on as this could have resulted in a even worse situation.

They clearly have drainage issues in this hotel as there was a horrendous sulphur smell coming from one side of the hotel which was also the side of the food hall. The food buffet was very small and lacked variety. The food was cold and left under a light or on heated dishes for hours before it was replaced l, that’s if it got replaced as staff would refuse to prepare more for meaning what was left out was completely inedible.

This was an all inclusive hotel but we had to eat out every day and spend money on what should have been included in the cost for the hotel we so rightly paid for. The staff were ignorant and rude. If your English you were treated like crap and ignored.

We had an issue with our room when checking in as they put us on the side of the building where the horrendous sulphur smell was. We reported it 3/4 times to the reception and guest services who completely ignored us. We had to contact jet2 4 times an 7 hours later someone finally came to our room. Little did I know I was going to be greeted by a 6ft plus male who when on to roar at me for contacting jet 2, but quickly released the smell of the sulphur in the room and put his top over his face and open all the windows and ushered us out very quickly leaving us sitting in the lobby at 2am in the morning amongst a lot of drumk guests. If they would have listened to us 7 hours earlier it might of eased the blow.

They gave us a new room, the room was rotten, all marks on the counter tops, floor was that dirty that my feet were rotten from walking across it. There was empty beer cans and cigarettes stubbed all over the balcony and dirty worn robes and what appeared to be unchanged bed sheets from the previous guests. The guest service staff asked us is this a problem ? We were told to wait on reception which we did for over 2 hours for a room as it was being cleaned, I don’t think this is what you would call a clean room!

The guest relations told us that we need to inform her 2 they have resolved the issue because it will affect their rating.

Screaming at 2 woman and ignoring us for what was around 9/10 hours in total is not resolving anything we had to push for this to happen due to the ignorance or the hotel staff.

Jet 2 were on the phone to ourselves and heard this man roaring at us but still will not do anything about it. This was l a call that was supposed to be recorded.

This was all logged with jet2 and the rep in the hotel along with multiple visits to guests relations but jet2 advised we didnt report anything.

Currently at 3 months waiting for a response from jet2 management this as apparently all this is only worth £50 per person compensation when we paid over £2000+ last minute holiday the additional money we spent for lack of services for a week in October and didn’t receive the service we paid for.

I will never travel with jet 2 again, their customer service is the worst I’ve ever come across. They mis advertise their hotels and over charge for hotel that are a bare minimum of a 2 star.

Great company when everything goes right, when something goes wrong you are on your own. My bathroom flooded for 4 days before the hotel fixed the problem, they then said it was OK before we checked in! Without even talking to me jet2holidays took the side of the hotel.

This last year I went on a A/I Holiday to Icemeler,Turkey. The hotel was good with no complaints whatsoever. On the 18th July 2024 , the date we was due to fly back to the UK, we got ready, had our breakfast and proceded to the Dalaman Airport. WOW when we got to the airport we was greeted by the reps informing us that the flight had not yet left Manchester and their would be a 5 hour delay. Instead of leaving at 12.30 we was told it would be 17.30- 5 hours delay. I myself was on airport assisstance and in a wheelchair but no one seemed interested. On the 19th of July I contacted Jet2 and was given a case number of 36873889 I had to fill in all the relevant forms, which I did and sent off by e mail on the 18th July'Ireceived a mail of them receiving my claim on the 19th of July, At that they received my climed but could take up to 28 days to be sorted. On the 19th of October I received a mail from Sam Bamworth telling me that he was going to resubmit my claim but, (once again) It could be 28 days?? I then was advised by a solicitor to do things through the CAA which i did and once again sent all the relevant information. I finally got a response and answer from the CAA on the 26th Nov saying that Jet 2 did not have to pay any compensation due to there being disrupted passengers on the plane. (not my fault). Anyway I have since read all about the reasons which JET2.COM do not have to pay out compensation, AND BELIEVE ME they have every single thing covered on how not to have to pay out. Due to all this, I have thought of a very new slogan for JET2.COM HOLIDAYS which is, "TO ALL PASSENGERS" PLEASE NOTE THAT JET2.COM HOLIDAYS AND FLIGHTS, WILL ACCEPT NO RESPONSIBILITY WHATSOEVER FOR ANY PROBLEMS WHATSOEVER WITH FLIGHTS AND HOLIDAYS BOOKED WITH JET2.COM. To people reading this mail, please be aware that after my previous experience with this company,that when you see all these adverts on the internet and at the airport about all these couples getting so much and so much, I would now imagine all of these are possible SCAMS and you won't get nothing

Went to benadorm on the 11 to the 18 th stayed in inside Costablanca hotel very clean no complaints there but the noise outside building was not mentioned very disappointing also the food was very disappointing breakfast was cold not a very good selection took time to replace food when finished dinner not much better did not know what you were eating no place cards to tell you and not much selection dinner plates cold and no side plates all served on one plate partner asked for some chicken was told none left that was at first serving was reported to jet 2 rep on Thursday and rolled up bye supervisor rep on Sunday still have not had any word could you please look into this can contact me on 07749119303 booking reference number 164889/W24H.mr Alex Mullen .. and miss Carol McNamee.

Jet2 is a joke if I could give 0 that would be too much. All cases and contents wet through left on tarmac. 2 months later and told to go to ABTA as jet 2 would do nothing. Worst company used twice and customer care is horrendous, rude, lazy and ignorant!

It was great

Holiday Booking ref. 12503913/S24H Good journey to Cyprus although flights from Newcastle are arriving very late. Long wait in coach as 2 disabled passengers lost and didn't know their hotel!!! Holiday wonderful as it was to a hotel we go to twice a year. Late pick up to airport at end of holiday. Queued for 20-25 minutes on path outside airport in 27 degree heat. Then queued again for check in with 2 belts breaking down. Had already printed and saved our boarding cards. Another 4 lots of queuing to scan boarding passes, hand luggage, photo machines and finally passport stamping. All due to 11 Jet 2 flights around the same time. Tui passengers were saved the first 2 queues. Too many Jet 2 flights at same time for a small airport. Awful flight times arriving at 10pm going and usually 2.10 am returning. For a 5 plus hour flight and a 2 hour time difference not good. We only had 15 minutes in airport to pick up water and go to the toilet. Last year we didn't even have that as they were boarding when we got through.

Why am I not surprised to see 1 star reviews as regards to Jet2 holidays .
My daughter and I stayed in a hotel on Lanzarote in September (24) .
Complained to the hotel staff about the “ half board” we were supposed to have all it was excuse after excuse . Complained to Jet2 and what a surprise they took the hotels side. The hotel has even said they offered to downgrade us to B&B which is a total lie . Not once were we offered to be downgraded. However, there lies the problem of who would have reimbursed the half board
We were on a credit system at this particular hotel. Evening meal food was supposed to be your entree then main meal chosen from a menu , however , no menu given in the restaurant, so after complaining about the sad salad on offer and some lukewarm food we were told that to access the menu we were to use the QR code that was sighted on the tables . They didn’t work the only QR code that worked was the drinks menu . The Menu for the supposedly hot cooked food to order had been withdrawn with us being left with hardly any choice off the “buffet”

This hotel is supposed to be a well-being hotel , serving healthy foods . This hotel is stressful and serves junk food something jet 2 don’t advertise

Have raised a complaint with Jet2 as we had to eat out , spending money on food that should have been spent on other things on our holiday They used a credit system that we could use on drinks if we wanted , we used a fraction of our half board credits , but the hotel have told het2 we used all our credit . There’s only so much alcohol/drinks two people can drink. I’ve asked Jet 2 to reimburse the monies we didn’t use .

Come on Jet 2 you can do better .
First by downgrading this hotel to a 3 star as it’s not a 4 star .

It’s taken over 28 days for Jet 2 to get back to me or should I say fob me off, I l’ve replied to their email and it’s apparently going to take another 28 days .
This is not good enough
You take the money Jet2 and don’t take into account people’s complaints , dreadful

Never buy jet 2 insurance. A bunch of scammers. Finally after 5 months and numerous e-mails my claim has been denied. I couldn't fly with covid. Initially they wanted to charge £99 excess which jumped to £150. Apparently I wasn't covered for the return flight. I had booked cover for 10 days somehow the last day wasn't covered. Worst communication ever. Never would I book insurance with this company again. Stay clear everyone

Reference Number 16066070/S24H

Cockroaches in both rooms on arrival. Informed reception staff, can left to use the next day, but still evident every night in my daughters and grandsons room. Should have been treated but wasn’t. Daughter never slept for the week. Her room was below a hot tub on the ground floor.
Her room and mine was next to the small children’s pool, and play area. Most of these rooms seemed to be allocated to people with children, however friends (a teacher) that we met during our stay, were subjected to an incident where two people were having sexual intercourse in the hot tub above my daughters room. Obviously if they saw this occur so other people including children could have witnessed the event as well. The incident happened during the day.
Litter was left for the week outside our patio, cigarette ends, dirty tissues, crisp packets, my daughter asked for it to be removed, still there when we left.
During our week, there was no English music at all, apart from around pool during day. The hotel obviously caters for Spanish people as the hotel entertainment was approximately 50 to 60 people dancing to Spanish tunes all night. Nothing else was played and couldn’t have got up if we had wanted to join in.
We also noted that the hotel catered for large groups of people with special needs/educational needs.
On other 3 nights of our holiday there was a party of at least 15 middle aged men with special needs staying with carers who were left to go to swimming pool area and the dance floor. Surely if the hotel caters for large groups like this, people booking holidays there should be informed before hand.
Definitely not 4 star, food was adequate but not really enough variety especially for children. They had plain pasta but no sauces to put over it. They placed sweets on the dessert table every night, while the kids loved them, not really a healthy menu for a hotel who states it’s a spa/wellness centre.
When I booked holiday on line with Jet2 agent, I was advised that entrance to water park was included but when we got to hotel, Jet 2 rep stated that voucher had not been issued even though we were All inclusive. Stated at least 9 passes were included in price.
My daughters also approached Jet 2 rep to organise a day trip for us all, she told them that there was a storm imminent and all trips cancelled. No storm occurred during our week there.
No activities during the day and as it was a spa and wellness hotel we expected a lot more.
Entertainment at night was feeble. Apart from the times when the mini disco was on, and the nights they had put on for Spanish groups, the children were allowed to run around. Needs to be sorted.
Not near enough to the centre of Costa teguise. Didn’t realise it was so far away when we booked. Daughter uses CPAP machine for breathing problems so had to get taxi to centre. Would not have booked if we had be aware of this.
It was our only holiday this year as my husband had died a month before, and we travelled a week after his funeral, we were really looking forward to having a lovely time, so was so disappointed that the standards at the hotel did not meet expectations.