Jet2.com & Jet2holidays 

I recently booked a weeks stay all inclusive hotel in Rhodes for my family of four.
I paid around £5700 and was extremely shocked when asked to pay around £14-£15 per person per flight to book our seats on the plane which I refused after what I paid for the holiday. When we boarded the plane at Manchester the four of us where not sat together or even close, what made it worse was there were spare seats on the plane and when I asked if we could sit together I was told no as the seat allocation is done to balance the plane. Leg room poor and feel like Jet2Holidays try and get every last penny out of you.

Rotten to the core.

I will never, never use Jet2 holidays again. My wife took ill and we wanted to postpone our holiday 2 weeks before flying. I tried to see if we could postpone our holiday to another date but they wouldn't allow this. 2 hours before surgery I called to try and get the measly 10% of our full payment back and they wouldn't speak to me as I was not lead passenger. My wife had to speak to them before going on to the operating table.

My mum also died a few weeks ago and my sister lost her money with the same filthy, greedy policies.

Disingenuous greedy company that will take your money at the blink of an eye dispute their fake wholesome advertising.

Rotten to the core

1 Star – Very Disappointing Experience

We feel completely misled by Jet2 Holidays regarding our recent all-inclusive holiday to Orosei Beach, Sardinia.

As first-time visitors to Sardinia, we relied entirely on Jet2’s website, descriptions and photographs when choosing our holiday. Unfortunately, what was advertised and what we actually received were worlds apart.

The bright, spacious, modern room shown in the promotional images turned out to be a small, dark room that looked nothing like the photographs. It’s only after reading the small print that you discover the images are not necessarily representative of the accommodation you’ll receive. We found this extremely misleading.

The food was another major disappointment. Rather than a varied all-inclusive buffet, there was an overwhelming focus on fish every day, with very little choice for anyone who doesn’t enjoy seafood. The advertised variety simply wasn’t there.

We also booked believing there was a soft play area and family facilities on site. Again, only after digging into the small print do you discover these facilities are located at a sister hotel, and some services require additional payment despite booking an all-inclusive holiday. That isn’t made clear enough when you’re making your booking.

To make matters worse, the resort seemed to cater almost exclusively for German and Italian guests. As an English family, we didn’t feel the resort was geared towards us at all.

Spending around £4,000 on what should have been a memorable family holiday only to come away feeling disappointed is incredibly frustrating.

In our opinion, Jet2’s advertising gives a far more glamorous impression than the reality. We would not book this hotel again and would encourage anyone considering it to read every word of the small print before committing

Travel frequently with Jet2 there are always delays with poor excuses
What I find particularly galling the cabin staff allow passengers to sit in extra legroom seats who haven't paid for them I get charged £30 for this seat
I feel this company are getting too big which is having a negative effect on customer service experience

Paid for meals on 2 holidays 1 in 2025 and 1 in 2026 said we would be refunded but nothing has happened so far, I have even filled in the appropriate forms both times said they will get in touch within28 days etc , not a cheep?. Very unhappy customer

One of the worse companies I have ever dealt with. I had to cancel my holiday due to ill health. Customer Support is only via WhatsApp and they keep on giving advice the complete opposite of they own guidance. They say email customer services who say cannot help goto whatsapp. Also do not buy their holiday insurance, they are not related to jet2 so have to struggle between them and jet2. Find an alternative provider for both, AXA insurance and jet2

I was very disappointed with my experience. I believe I experienced racist treatment during my Jet2holidays trip, and it made me feel unwelcome.

I've been in my resort and hotel which is as I expected them to be! The Jet2 rep I saw as I was at breakfast. No one else there as a small Greek hotel with very basic breakfast. I had to initiate a greeting, older woman late 50's who just about managed to return my greeting. Didn't say how's your holiday? When did you arrive? Is everything OK?
Absolutely useless!
When I asked if she was the rep for the hotel she said yes and looks after about 20 in total.
She recieved a call from a colleague and was moaning about booking anual leave as her visiting family book last minute! Saying the company should be more considerate!
What an advertisement for a company!
If I did have any issues I am sure this woman wouldn't give a toss!
I've booked a lot of holidays with Jet2 and some of their staff leave alot to be desired.
Martin Mayes
Aged 67
Zante and here till the 28th July
Having now checked my review and others! I am surprised to see no follow-ups from Jet2 shocking that they just don't care!
I know having filled out their post holiday surveys, if you score it poorly; they won't allow you to continue!
A case of praise us but we don't want to hear what wrong!

Abysmal. Steer clear. Abandoned in Rome, with C20 other passengers , due to Italian da Vinci passport 'control'. No f's given by Jet2, no communication, no, as promised, call back, no, as promised, visit by a rep, no as promised, customer support or rescue package. Abandoned and their insurance specifically lists passport delays as not a reason for making a claim, so they are aware of problems but refuse to help. Vile, uncaring money grabbing bunch. Look at the other reviews and steer clear.

I have to say I am very sad to see such poor reviews. We've flown with Jet2 very many tines and never had an issue until this last time, when my case was damaged. The 'Happy to help' girl was anything but, at 2.30am and I went home and completed a lengthy form stating everything. No option was given to add photos. I later realised I had had no acknowledgement (from the online form I'd completed) but I gave them another week and ith still nithing, contacted them by phone today. The girl on the phone was pleasant but couldn't seem to do anything so she told me to submit it all over again! 🤬🤬 This I did a few hours ago but still no response or acknowledgement. I am writing this here in the hope that this is monitored and someone will actually respond!

I was extremely happy with Resort Flight Check in service provided. This is the first time I have used this service and was extremely pleased and delighted with the how professionally and friendly the service provided by Cheryl was. Thank you.

Trying to get out of Naples to Edinburgh and Jet2 simply dont care.
We have been standing for 2.5 hrs in 36 degrees of heat. First to get into the tiny annex terminal, then to drop our bags, then to get through security (the fastest bit), then standing at the gate, then putting us in a bus at 38 degrees for 30 minutes, knowing the plane was not ready.
Utterly appalling. Profits before customer health.

Honestly from my own experience waiting times are abysmal weather was fine but flight was still delayed severely, and I was stopped multiple time by staff due to my identity i would NOT recommend you fly with jet2holidays

Bad service

Honestly this was the worst experience iv ever had with a airline iv booked a flight with jet2holidays and when i reached the airport i was told that i have been removed off my flight because it was over booked i was told to wait with some other people who were removed and all the people there were off colour not a single one was from the uk mind you more than half of the flight were white i was discriminated against and all those other people should be compensated for their time travel fees etc very disgraceful shame on you jet2holidays staff were also berry horrible would not recommend flying with this airline iv also seen that a-lot pf people have been treated the same way and i dont find this acceptable at all

WE HAVEN'T FORGOTTEN

I have used Jet2 Holiday's for many, many years. I would only look at their site, none of their competitors. Sadly, I will not use them again.
We had a few issues when we were due to go to Gran Canaria last month. I did make a complaint which was responded to with a very dismissive email. It basically said "delays happen, not our fault".
I did pursue this complaint but found the whole complaints procedure to be deliberately off putting for a customer in the hope they would lose interest.
I will now look to other companies for my twice year holidays.

"Ooh, your ticket says Chris"
"Yes"
"but your passport says Christopher"
"Yes"
"That's technically a different name"
"No, it isn't"
"You'll need to get it changed"
"No, I won't, I fly as Chris all the time, even Ryanair are fine with it"
"OK well you'll need to get it changed for the way back"
"Why? Does it need changing or not?"

Etc. Stop treating paying customers as though you're doing them a favour by transporting them. No other industry does this. Absolutely ridiculous.

Got scammed in Dubrovnik, bought car hire though Jet2carhire.

They used Avis.

My booking through Jet2 included insurance and I showed it to them when I got the car and they were well aware of it.

When I go to return the car, they want me to pay £300 for vehicle cover, which I already had though Jet2 and they knew I had.

They are now attempting to hold my deposit hostage!

Avoid the company at all costs!

Me and my mum recently booked to stay at the tent arenal mallorca, the hotel itself was lovely and the staff were really nice and attentive, however the area wasn’t what we were expecting!
We had stayed previously at the tent Palmanova hence why we booked to go to another tent hotel in a different area, to try a different area..
We were really disappointed and felt we couldn’t stay in that area for the whole duration of our holiday, it just wasn’t for us.
Thankfully, we had Leo from Jet2. Come straight to the hotel and deal with the problem.
He was so lovely, really helpful and very attentive
We were so grateful that Leo managed to help us along with Josè at the front desk :)
The move was swift and easy.

We went onto to enjoy the break. We needed at the Tent Palmanova, it was beautiful & relaxing!

Grateful for the help
Leo really was amazing ✨