Jet2.com & Jet2holidays 

Having previously stayed at the Golden Donnaire in La Pineada before I can’t fault the hotel the food was good, plenty of variety and staff were exceptional, especially the guys and girls in the outside bar, my only gripe was the returning communication, I was sent and email to wait outside a different hotel, I even sent a WhatsApp but didn’t receive a reply (not good), even the receptionist confirmed it and sent us to the different hotel, we waited there for about 30 minutes when I noticed a small minibus waiting outside our hotel, so we walked down and the driver confirmed he was there to pick us up and then started to have a go at me until I showed him the email showing where we were to wait, he then just shrugged his shoulders and put our bags onboard, thus my only complaint which could have led us to miss our flight, also to have your welcome meeting 2 days before going home is a total waste of time, apart from the communication a good company to trust your holiday with.

As always we had a fantastic package holiday with jet2, the online app is great for all updates. From flights to transfer and hotel. We spent 10 days in Turkey with 2 kids under 3. And looking to go back again next year.

I always use Jet 2 holidays, never had a problem, just returned from 7 nights at tsokkos gardens apartments in pernera Cyprus, had a fabulous time, and the inresort check in is a brilliant for your return journey.

Spent days trying to resolve the fact they took money from a paypal account. Spent hours on the phone trying to reverse so I could make payment with my chosen card. Round and round being told they were trying to sort it only to be told they couldn't after all. Terrible customer service.

Jet 2 are reliable for their flights. They were on time both outbound and inbound. The hotel Belair Beach Ixia Rhodes was good. We upgraded to a premium room which had superb views and was in a great spot only a 10 minute bus ride to Rhodes town. Reception and common areas are clean and fairly well maintained. It certainly wasn’t a FOUR star! Its biggest downfall was the food. If you like Pizza, pasta, salad, chicken and pork you will be ok . The soup was barely warm and watery. We can honestly say that we had just one good meal the whole week. Because of the poor food it should be rated a THREE star at best. We will not be returning.

I hope they get sued for millions. Discrimination against anyone based on religion or race is absolutely disgusting.

I will start to look at other airlines now….I travel to Greece regularly. I am regularly delayed by about 2 hours from Kos every I take the flight from Kos to Bristol, it’s a late evening flight and it’s awful to de delayed and also for the person picking you up who has work the next morning.
I am beginning to think that Jet2 do not publish the correct flight times to make the flight more attractive for customers especially when you use flight tracker at 9.00am in the morning of the flight and its arrival time time at Kos is already approximately 24hrs later than the published time….I smell a rat 🐀

Very bad do not book this flight at all bad customer service rude staffs I am very disappointed 😡

Jess glynne defo doesnt book holidays with jet2..no response..cant get through on phone..whats app robot chat is useless..yet theyve taken my money..they will definately reply on here asking me to contact them to discuss..knowing no one can get through and they dont reply to messages

Not recommended

Horrendous treatment stuck in Palma Airport for 5 hrs. No drinks offered, no snacks, no information given, just left to sit in hot uncomfortable gate area and left in lingo for hours. Over 3 hr delay taking off after 1am instead of 10pm..Cannot claim compensation either as they base delays on landing time and they extend actual flying times by around 30 mins on all flights to give them extra buffer times for landing..on line flight time is 2hrs 50 mins both ways...going out took 2hrs 22 mins..back 2hrs..all because it is took 2hrs 10 mins everyone would have been entitled to £250 compo ! Captain even announced he had been given all clear from operations to "put his foot down" ..sure had, spent £5k on extra fuel instead of £60k passenger compo..and pretends the extra speed is to benefit the passenger. If they put real flight times on the published flights they would be bankrupt. Its legalised criminal activity publishing warped data ! Bags also forced to go in the hold as no room for hand luggage and to cap it all used only back doors to get off the plane when paid extra for row 1 seat for ease of convenience getting off the plane ! Mid flight at 2am and the lights on full cos they want to sell duty free to all on the plane, regardless how tired everyone is after waiting 5 hours for the flight !Absolutely perfect flight home !! Do not recommend this airline to anyone.

We stayed at Kaila beach hotel. Amazing. We needed special assistance Jet 2 staff could not do enough for us. Travelled with 3 children one who has Autism Piolet invited them to see cockpit and have photos . Truly an amazing experience from start to finish.

Great service ease of booking, great value for money and always kept us informed about all our holiday using the app.i would highly recommend jet2 and will definitely be using again in the future

I've had no problem with them. In fact they have been more than accommodating. I have used them a few times and couldn't rate them higher. ❤️💯❤️💯

Hotel was disgusting. Complaint logged with them. Heard nothing back from them. I use jet 2 every year. Never again

We have used this company for years and always found them to be good value, fair ,friendly and well run. Also recommending them to many friends and family. After lodging a very valid complaint following an Indulgent Escape spa holiday (spa not operational) over six weeks ago ,we have heard nothing back following our initial case ref .no, which promised a response within 28 days. I have since emailed twice with no response and have even tried emailing their own "chasingjet2" email address, which promised a response within 48 hrs That was 5 days ago, no response. I have been cut off an automated phone system on three occasions whilst waiting for an automatic verification system that just doesn't work. This is totally unacceptable for a company which trades on its friendly, honest and fair credentials and I think that for any company to have a seperate "chasing" email address tells its own story. Very disappointed.

Were both Retired & for the first time for many Decades we decided to have a Package Holiday. Having never visited Gran Canaries, we recommended a Hotel in Puerto Morgan. We did some comparisons & found that Jet 2 were very competitive & flew from our preferred Airport, Luton, We booked Online & Jet 2 kept us informed at all times. There was adequate Staff at both inbound & return journeys as well as the Transfers to & from the Airport/Hotel. I would certainly recommend them.

My daughter and myself went to Avanti Village, Pathos on June 15th. We both require assistance at the airports. We were looked after from start to finish, which made the travel stress free.
The village was amazing, clean and well maintained. The staff from were all so amazing. From Stuart on reception to maids to bar staff etc.
We are definitely coming back next year.
I requested, when booking, for ground floor. I know you cannot promise. We got ground floor with a wet room.
My grandson left my daughters crutches on the pavement by my home. We didn't realise til we got to the airport. Reception found some for her which helped do much.
Also it was my daughters birthday when we were there. I did mention this to Jet2. The staff brought a bottle of prosecco to our appointment.
This was the best holiday we have had

⭐⭐⭐⭐⭐

When things go well, any holiday company can look good. The real test is how they respond when life takes an unexpected turn.

After booking our holiday, but before we had arranged travel insurance, I was unexpectedly admitted to hospital with a serious post-operative infection that required emergency surgery and a prolonged recovery. We were devastated to have to cancel.

Although Jet2 had no contractual obligation to help, they treated our case with compassion and common sense. Their Compassionate Review Team carefully considered the circumstances and ultimately provided us with a voucher for the full value of our holiday.

Throughout the process, Emma Cannon (customer service) was outstanding. She was professional, empathetic and kept us informed at every stage, while Stacey and the review team handled our claim with genuine understanding.

It’s easy to praise a company when everything goes according to plan. It’s when circumstances are exceptional that you discover what their customer service is really like. In our case, Jet2 demonstrated that they genuinely care about their customers.

We are enormously grateful and, once I’m fully recovered, we’ll be booking with Jet2 again without hesitation.

They are racist only cause I’m Muslim. They didn’t let me fly.