Just returned from trip to New Zealand including cruise, hotels and flights all booked through Jetline. All went well until we arrived at our hotel in Sydney on 3rd March to be told the prepaid bookin... See more
Jetline Cruise
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See what reviewers are saying
Our agent was Jerry who was extremely helpful and thorough. Jerry came back to me when he said he would verified name and dates of birth by email to avoid any mistakes. We have booked with Jetlin... See more
I can’t fault the booking process with Jetline. You get one person who handles the whole process and Emma was fast, efficient and polite. I’ve received all the details by email quickly and accurately... See more
Jerry very helpful in getting the right cruise and flights from the airport of our choice. We were not the easiest of customers to deal with due to our particular requests but he was brilliant with u... See more
Company details
Written by the company
Cruise deals are what we do. We don't sell cheap cruises, we just sell cruise holidays cheaply. You can't get cruise deals at better prices guaranteed.
Contact info
Jetline House, EN5 5UE, London, United Kingdom
- 0203 728 4731
- christina@jetlinetravel.com
- www.jetlinecruise.com
Unbelievable,
Unfortunately we needed to completely change our travel plans, booked through Jetline, we gave them over 5 months notice, with sound reasons, They withheld £1000.00, very likely to be the first and last time we will use this company. We find it very difficult to understand a company that given 5 months notice they refused to show some understanding.
April 11, 2024
Reply from Jetline Cruise
Hello, sorry to hear of your experience. We will always endeavour to refund what we can, but we are tied to our suppliers T's & C's, and please understand that sometimes it is not possible. I have spoken to Jerry and he did everything possible to minimise the loss to you and to rebook you on a more appropriate holiday. Our customers satisfaction is very important to us, and I am so sorry you felt we did not do enough.
Reply from Jetline Cruise
Thanks so much for letting us know. Please do not hesitate to contact us, if there is anything else that we can help you with.
Reply from Jetline Cruise
Thanks you for letting us know! It was our pleasure to help you book your holiday. Happy Sailing.
Cruise with a personal touch.
The time the agent spent explaining and searching for a cruise/line to match my request. As well as the patience and time spent looking for one that was cost effective.
April 3, 2024
Reply from Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
USA cruise & rail holiday.
Booking experience very good. Booking consultant was great at tailoring the holiday to my requirements. Hopefully the holiday booked will be equally as good.
April 4, 2024
Reply from Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon! Safe Travels!
The booking process was simple
The booking process was simple, I haven’t been on the cruise yet, only just booked.
5 stars so far
April 3, 2024
Reply from Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
So far so good
So far so good. Will be pleased if the whole process goes so smoothly. Time will tell. Currently feeling confident I can talk to Tom if needed. 🫰
April 9, 2024
Reply from Jetline Cruise
You absolutely can! Please do not hesitate to contact us should you have any concerns or questions. Thanks so much for your feedback. Happy sailing!
Imran was very helpful and friendly…
Imran was very helpful and friendly when we telephoned to book our holiday
April 6, 2024
Reply from Jetline Cruise
Thank you so much for your 5* review and for taking the time to mention Imran. We look forward to serving you again soon!
Great customer service
Great customer service, good options offered and listened to my concerns-thank you - initally dealt with by Sharon, and then Jenny@travelodeal
April 6, 2024
Reply from Jetline Cruise
Thank you so much for your 5* review! It was our pleasure to help you book your cruise. Please do not hesitate to contact us should you require anything else. We look forward to serving you again soon!
Reply from Jetline Cruise
Thank you so much for letting us know and for your 5* review! We look forward to serving you again soon!
All the information I gave them they…
All the information I gave them they gave and extra
April 5, 2024
Reply from Jetline Cruise
It was our pleasure to help you find your perfect cruise. Thank you so much for your 5* review! We look forward to serving you again soon!
Reply from Jetline Cruise
We are sooo happy to hear it. Thank you so much for your 5* review! We look forward to serving you again soon!
Reply from Jetline Cruise
We are so pleased to hear it! Thanks so much for trusting us with your travel plans. It was our pleasure to put together your perfect holiday. We hope to serve you again soon. All the best!
Reply from Jetline Cruise
We are so happy to hear it. We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Just booked an amazing holiday with…
Just booked an amazing holiday with Jetline Cruises. We spoke with Michael Cooper and he helped us get the best deal for our money. Now very excited. Thank you Michael
April 4, 2024
Unprompted review
Reply from Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Reply from Jetline Cruise
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Complete satisfaction
Excellent service the lady who booked my cruise went above and beyond to complete all our needs
March 28, 2024
Reply from Jetline Cruise
Thank you so much for your 5* review, we are so happy to hear that your booking experience went so smoothly! We look forward to serving you again soon!
Really helpful and much cheaper than…
Really helpful and much cheaper than all the other quotes I had :-)
March 27, 2024
Reply from Jetline Cruise
Thank you so much for your 5* review! We look forward to serving you again soon!
Reply from Jetline Cruise
Thanks so much for letting us know what a big help Imran was.
We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Got a good price and good flight times
Got a good price and good flight times. Did all they could to help find good flights as originally Cathay Pacific wanted all their costs for a short flight to Taiwan from Hong Kong
March 6, 2024
Reply from Jetline Cruise
It was our pleasure to help and we are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!
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