Jeton Bank has been a perfect fit for our serval companies. Banking is simple and hassle-free, crypto and fiat exchange is easy, and their team's support has been excellent. Special thanks to Margarid... See more
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Please do not trust this website, they do not have any service at all! their customer service sucks! they wont even respond like even in 10 days and give very generic response. I deposited some funds... See more
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Horrible. A simple withdrawal takes forever, nobody knows where the money is. Filling a complaint with a financial regulator and closing the account. Update: Cannot spend hours on chat sessions with... See more
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My contact person since Day 1 has been Maria Sanchez and I could not have asked for someone better to handle my banking support. Maria was always insantly available for help at all times and solve man... See more
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Company details
Written by the company
Welcome to Jetonbank! Discover globally award-winning business banking to unlock financial freedom – joining is quick, secure, and hassle-free. #TheBankForAllBusinesses
Contact info
1st Floor, 43 Great George Street, 00109-8000, Roseau, Dominica
- sales@jetonbank.com
- www.jetonbank.com
3.0
Average
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had an incredible experience
I’ve had an incredible experience. Miguel Teixeira’s attention and his explanation of the entire process have been very clear. We are making progress, but so far it’s been a very good experience with flexibility to address certain matters.
August 18, 2025
Reply from Jetonbank
Dear Cristina,
Thank you for sharing your experience.
We’re glad to hear that Miguel has been able to provide you with clear explanations and attentive support throughout the process. It’s great to know that you’ve found Jetonbank flexible and accommodating to your business needs so far.
If you need any further assistance or have additional feedback, please feel free to reach us at sales@jetonbank.com or via our Telegram channel t.me/jetonbank_bot.
Thank you for choosing Jetonbank.
Best regards,
Jetonbank Team
Dear Jetonbank
Dear Jetonbank
I have waiting for 2 weeks for the bank account to be open then I received a welcoming email from the bank, and my. Count still not opened. After reading this reviews I will pass and close my application
July 21, 2025
Unprompted review
Reply from Jetonbank
Dear Paulino,
We’re sorry to hear about your experience and understand your frustration regarding the account opening process. Jetonbank accounts are designed exclusively for businesses and, as part of our compliance requirements, some applications may take additional time to review. We have also requested additional information from Trustpilot to locate your application and assist you further. If you wish to continue, please contact us directly at sales@jetonbank.com so we can review your case.
Best regards,
Jetonbank Team
I suspect they write their own reviews
I suspect they write their own reviews.
And like most banks in Dominca, they lie a lot. They will not provide you with your own IBAN. They can't. It's not possible. All of their bank accounts are with correspondent banking partners, so of course it's going to be pooled IBAN. You will not actually have an account with your business name on it. Always remember that tiny banks, in tiny countries, rely on corrsepondent banks. They cannot do anything themselves. They are 100% reliant on whoever they keep their bank account with (Yes, banks have bank accounts, especially tiny small banks). Don't be fooled by marketing. It's basically a fintech, that is reliant on third parties.
July 7, 2025
Unprompted review
Reply from Jetonbank
Dear George,
Thank you for sharing your feedback. We understand your concerns regarding IBAN allocation and correspondent banking partners.
At Jetonbank, we are committed to full transparency and compliance. For SEPA transactions, we issue dedicated virtual IBAN accounts to our business clients under their company name. This allows businesses to receive payments across Europe more efficiently and with clearer reconciliation.
For SWIFT transactions, we use pooled IBAN accounts, a common industry practice that enables us to provide global reach and competitive international payment options through correspondent banking partners.
We clearly explain these structures during onboarding and as we believe in setting accurate expectations from the start.
If you have faced any specific issues with our services, our team would be happy to assist you directly and address any concerns in detail.
Thank you again for taking the time to share your perspective.
Best regards,
Jetonbank Team
This is not normal
Dear Jeton Bank,
I am writing to express my extreme dissatisfaction with the handling of the bank wire transfer initiated on 07 April 2025, under Transaction ID: 11157910.
Despite the status of the transaction being marked as “Processed” and the corresponding fees — including a percentage fee of 485.75 USD and a flat fee of 21.96 USD — being deducted from my account, the funds have not reached the beneficiary. To make matters worse, no reason for the delay has been provided, and there has been no communication or resolution from Jeton Bank for more than a week.
This level of service is completely unacceptable. I demand an immediate explanation for the withheld transfer, confirmation of the funds’ current location, and a clear timeline for resolution. Furthermore, I expect full reimbursement of all fees charged in relation to this failed or delayed transaction, as well as appropriate compensation for the inconvenience and potential reputational damage caused by this negligence. I wrote requests to sales@, to team@
I am completely ignored. No one answers anything!
April 7, 2025
Unprompted review
Reply from Jetonbank
Hello,
Thank you for your feedback, and we're truly sorry to hear about your frustration.
We understand the importance of fast and transparent processing, especially for business-critical transactions. In your specific case, the delay occurred because of the requested additional documentation related to the transaction, which extended the review time required before completion.
Please know that your transaction was being handled in accordance with our compliance procedures and security protocols.
If you have any further questions or need assistance, please don’t hesitate to contact us directly at sales@jetonbank.com — we’re here to help.
Best,
Jetonbank Team
Reply from Jetonbank
Hello,
We're sorry to hear that your experience with Jetonbank did not meet your expectations. We take all feedback seriously and are committed to providing a better experience for every customer.
If you're open to sharing more details, we would appreciate the opportunity to understand what went wrong and how we can improve. Please feel free to contact us at sales@jetonbank.com so we can look into your concerns directly.
Best regards,
Jetonbank Team
They took my opening balance
They took my opening balance, then suspended my account all within a couple of minutes. Then refused to refund me. I am making an official complaint to the financial regulators. They must not allowed to get away with this. I for one will not let them.
Stay well away from these banksters!
February 9, 2025
Unprompted review
Reply from Jetonbank
Dear Jonny,
We take all concerns seriously and would like to assist you in resolving this matter. However, after reviewing our records, we could not locate an account registered under your name.
Please note that Jetonbank and Jeton are separate entities, and your experience may be related to a different platform.
To help clarify this situation, we kindly ask you to reach out to our support team at sales@jetonbank.com with your account details. We’re happy to investigate further and provide any necessary assistance.
Best regards,
Jetonbank Team
Horrible
Horrible. A simple withdrawal takes forever, nobody knows where the money is. Filling a complaint with a financial regulator and closing the account.
Update: Cannot spend hours on chat sessions with bot-agents sending same messages again and again. A simple case (two withdrawals were requested same day , one made it, another didn't) has been in escalation for 4 weeks. Emailed, talked to your agents, sent multiple bank statements and you still have no clue.
January 29, 2025
Unprompted review
Reply from Jetonbank
Dear Holden,
We’re sorry to hear about your experience and understand how important timely withdrawals are for our customers. At Jetonbank, we are committed to providing secure and efficient banking services, and delays can sometimes occur due to standard security checks or external processing times.
We’d like to assist you in resolving this matter as quickly as possible. Please reach out to our support team at sales@jetonbank.com, or at t.me/jetonbank_bot with your transaction details, and we will investigate this issue immediately. Your satisfaction is important to us, and we appreciate your patience while we work on a resolution.
Best regards,
The Jetonbank Team
Total unfit bank.
Total unfit bank. Identification is really a nightmare and automatic Identification does not work.
Ps the bank contacted me again after my review. The result? They send just automatic message to send further information, there is not an agent to answer me! Moreover Jeton Bank and Jeton Wallet have confused my applications! I don't know how these companies can trade in bank system!!!
October 11, 2024
Unprompted review
Reply from Jetonbank
Hi Matthew,
Thank you for sharing your feedback with us.
We're sorry to hear that you experienced difficulties with our identification process. At Jetonbank, we strive to ensure that all our processes are as seamless and user-friendly as possible, while maintaining the highest security standards.
Please know that we are continuously improving our systems, and we would like to investigate the issues you’ve encountered with the identification process.
If you could reach out to our support team at sales@jetonbank.com, or at t.me/jetonbank_bot we would be happy to assist you further and resolve any concerns.
We appreciate your patience and look forward to making your experience with Jetonbank a positive one.
Best regards,
Jetonbank Team
Reply from Jetonbank
Dear Giannis,
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience and sincerely appreciate your recommendation.
Should you require any further assistance, please do not hesitate to contact us at sales@jetonbank.com or at our Telegram channel t.me/jetonbank_bot. We look forward to continuing to meet and exceed your expectations.
Best Wishes,
Jetonbank Team
There is no rate information provided and total lack of response from support…
There is no rate information provided and their sales and support team do not appear to get any of the emails or they refuse to respond.
A waste of time, not recommended.
Update on response:
A. Standard text but not a response.
B. There is no phone number that one can use to get in direct contact. It has to be done by email and that is exactly where it goes wrong in the first place.
September 2, 2024
Unprompted review
Reply from Jetonbank
Dear Marcel,
Thank you for taking time to provide feedback to us.
We’re sorry to hear that your experience didn’t meet your expectations. At Jetonbank, our main focus is to fulfil our customers' business banking needs while offering reliable and responsive service. It’s unfortunate that this was not the case for you, and we take your concerns seriously.
Please know that we respond to every customer inquiry and ensure that no request goes unanswered. If you didn’t receive a response, we apologise for any inconvenience and encourage you to get in touch with us directly.
You can reach us via email at sales@jetonbank.com or contact us on Telegram at t.me/jetonbank_bot. We are committed to addressing your concerns quickly and finding a solution.
Thank you once again for bringing this to our attention, and we look forward to resolving the matter.
Best Wishes,
Jetonbank Team
Beware
Beware! This is wrong on so many fronts. False advertising for a start. They advertise an account with IBAN. Once opened they will tell you that this is actually a POOLED IBAN and not an individual IBAN. But they say you can get an individual IBAN. Once applied for this, they will reveal their charges: € 2,000 to open the Account, an additional € 500 for 'application fee' and an outrageous € 150 per month for 'monthly maintenance fee'. This is in addition to horrendous charges for just about anything else. And remember that the 'Bank' is registered in the dubious Commonwealth of Dominica!
July 15, 2024
Unprompted review
Reply from Jetonbank
Dear Hugo,
Thank you for taking the time to share your experience.
We are truly sorry to hear about your dissatisfaction. Our top priority is to meet and exceed our customers' business banking needs while striving to provide professional and accessible service at all times. It is disappointing to learn that this was not your experience, and we take your feedback seriously.
Firstly, we would like to mention that we are fully licenced under the International Banking Act and authorised to provide services to clients worldwide, under the prudential supervision of the Financial Services Unit. We are committed to maintaining the highest standards of service and regulatory compliance.
We simplify banking with dedicated and pooled accounts, additional IBANs on request, and instant transaction confirmation. With Jetonbank, you can transfer funds effortlessly to more than 50 countries, with next-day processing in major jurisdictions and same-day settlements. In your case, as communicated, we provide pooled accounts upon approval. From there, you have the option to obtain a dedicated named account, subject to further approval. The fees associated with these accounts are communicated transparently and are in line with industry standards for specialised banking services.
Please reach out to us directly via our Telegram account t.me/jetonbank _bot or email us at sales@jetonbank.com so we can address and resolve your concerns personally and ensure these incidents do not happen again.
Thank you once again for your feedback. We look forward to speaking with you soon and making things right.
Kind regards,
Barbara
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