Jewels House of Aria Reviews 

512
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Buyers frequently mention how wonderfully smooth and straightforward the purchasing process is, alongside remarkably fast delivery times. Customers also deeply appreciate the carefully prepared and lovely presentation boxes that always arrive safely at their respective destinations. Many people are genuinely delighted by the stunning jewellery pieces, pointing out that everything perfectly matches online descriptions and brings numerous compliments during celebrations. However, some people mentioned minor practical drawbacks, explaining that certain chains are difficult to fasten, back extensions need to be longer, and specific items feel a bit heavy.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the beautiful, stylish, and good quality jewellery... See more

Quality

Customers had positive experiences with quality, describing the items as well made and stunning. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items consistently arrive on... See more

Order

People report positive experiences with order, highlighting the easy purchasing process and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a statement necklace to wear with my dress for a wedding. I found House of Aria online and ordered the pearl and gem necklace. It was very reasonably priced so I was not sure what to expect b... See more

Rated 5 out of 5 stars

Beautiful, stylish, statement pieces at very reasonable prices. Finished off my daughter’s prom dress perfectly! Customer service great and will be purchasing again!

Rated 5 out of 5 stars

Easy to order, fast delivery, nicely presented and good quality. Haven't worn it yet as saving for my holiday next month

Rated 5 out of 5 stars

Beautiful and quality necklace. Arrived safely in a beautiful box. Product looks same as it was shown. Highly recommended. Will buy again.


Company details

  1. Costume Jewelry Shop
  2. Decoration and Interior Design Store
  3. Home Goods Store
  4. Jewelry Store

Written by the company

Jewels by House of Aria is a UK based online store, specialising in Statement Jewellery & Homeware


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

512 reviews

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4.7

All reviews

(512)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Couldn’t return it as only exchange was…

Couldn’t return it as only exchange was available. Wife didn’t like anything else either so had to sell it at a loss. Jewellery is often brought as a gift, refunds should be possible as we don’t always get it right.

December 20, 2024
Jewels House of Aria logo

Reply from Jewels House of Aria

Hi James,

Thank you for taking time to provide a review. We would like to apologise for any confusion around our Returns Policy as we do offer refunds for all jewellery apart from earrings (due to hygiene reasons) and personalised pieces.

We’re sorry to see you didn’t contact us to check, we’re always happy to assist with any queries about our policies.

If there’s anything else we can do for you, please don’t hesitate to contact us.

Kind regards,
Jewels by House of Aria

Rated 5 out of 5 stars

Absolutely stunning product and…

Absolutely stunning product and fantastic customer service. I purchased the Amelia choker necklace with Demi earrings, they are so elegant and match perfectly with one shoulder/bardot dresses. Chain is adjustable which is great.

I required this the next day as I was going away, though missed the cut-off time. I got in touch and they assured me they would still be able to dispatch it that day. Thank you so much.

December 19, 2024
Rated 5 out of 5 stars

Stunning necklaces

Products arrived quickly and I was so delighted with the 2 necklaces i ordered I kept both (I ordered 2 for choice). They have been much admired over the festive period.excellent value and arrived in lovely presentation boxes.

December 18, 2024
Rated 3 out of 5 stars

Picture was misleading these were a…

Picture was misleading these were a present for my 88 year old mum . By the picture led to believe they were small faint little earrings . Couldn’t have been further from it . Big ugly plastic looking things

December 19, 2024
Jewels House of Aria logo

Reply from Jewels House of Aria

Dear Lorraine,

Thank you for taking the time to leave us a review and share your thoughts. We’re sorry to hear that the earrings weren’t quite what you were expecting.

We aim to provide as much detail as possible within the product information, including earring sizes and material to help our customers make an informed choice. The statement earrings you purchased are designed with a bold and eye-catching style, crafted from a metal alloy base.

We truly value your feedback, and we’re sorry if there was any confusion around the product details. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

Best regards,
Jewels by House of Aria

Rated 5 out of 5 stars

Beautiful jewellery excellent price

Beautiful jewellery. Feels good quality especially for the price. Arrived much quicker than anticipated so don’t worry of you’re uk based. Beautifully packaged. Would highly recommend based on two pairs of earrings bought from Jewels House of Aria.

November 27, 2024
Rated 1 out of 5 stars

Poor

Provided me with earrings which were so heavy they weighed down my earlobes. They also gave me a rash. Not interested in offering a refund or trying to help in anyway, just said ‘give them to a friend as a gift’ - would not recommend.

October 3, 2024
Jewels House of Aria logo

Reply from Jewels House of Aria

Dear Catherine,

Thank you for taking your time to leave feedback, we are sorry you were unhappy with your order. As we explained we follow a UK wide return policy for earrings as they are classed as intimate items and therefore we are unable to offer refunds/exchanges for hygiene reasons. This is included within our Return Policy which is available to check prior to ordering.

All size & weight details are included within the product information so we are sorry if this was missed. The earrings you purchased are one of our longstanding popular designs so we are sorry to hear you were not happy with them and have taken your feedback onboard.

Sorry to hear the earrings were not suitable for you, we do appreciate you taking the time to offer your feedback.

All the best,

Jewels by House of Aria

Rated 5 out of 5 stars

Stunning jewellery

This is my 2nd time ordering from this company, the jewellery is stunning. Quality, elegance. Delivery time is great also. I would highly recommend placing your orders.

September 25, 2024
Rated 5 out of 5 stars

Fabulous purchase

Beautiful matching earrings and necklace. Perfect for a family wedding. They truly had the wow factor and complimented my outfit perfectly. Delivery excellent as was the packaging. Definitely first class service and would very much recommend.

September 27, 2024
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Really quick to answer questions and all round great customer service. The jewellery itself is well made and amazing quality for the price. Highly recommended.

September 4, 2024

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