I purchased something on line to be picked up at my local store - a week later I have had no update on dispatch. There is no customer service telephone, and the 'customer experience' chat (which says... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited Bristol store looking for a holiday dress. A gentleman was serving and was very helpful. Showed me several options and gave me great style ideas . He had fab product knowledge and great flair... See more
Company replied
Tempted into the Beverley shop today by the sale but ended up with a gorgeous floaty maxi dress in a plummy colour and just in creamy tailored style cardigan to wear at my son's wedding. Sales assista... See more
Company replied
Lucky enough to pay a visit to the revamped store in high street Kensington . The wonderful team was helpful friendly and went over and beyond to make sure I was able to source the pieces I wanted and... See more
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Company details
Written by the company
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Contact info
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, United Kingdom
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
3.2
Average
925 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
My shop of choice is Ilkley and the…
My shop of choice is Ilkley and the team are phenomenal, take time to get to know you, what you feel great in and also help you choose with more courage!! And also give great ideas on accessories and building a capsule
May 25, 2026
Unprompted review
Reply from Jigsaw
Thank you so much for your lovely review. We’re so pleased to hear the Ilkley team made you feel comfortable and confident, and helped you find styles you love.
It’s great to know you enjoyed the advice on accessories and building a capsule wardrobe too. We really appreciate your kind words and look forward to seeing you again soon.
Emilia - Customer Experience Agent
Jigsaw always delivers the best, edgy, great quality summer linen ...
I've been a committed Jigsaw shopper for years - for work and play clothes. I look forward to their Spring and Summer ranges every year because their linen garments are best quality, well-cut and a little edgy. I don't mind paying for what is superior quality and luxury. Their sales are great too - between 30-70% off. A pity several of their central London stores were closed; never mind - while small, the St Pancras Station boutique is very convenient for me. I went there today to return some items and buy some more. Olivia in the store was a delight - efficient, considerate and diligent in finding the right sizes. Well done, Jigsaw, in particular, on the Mara trousers (I now have 4 pairs) and the gorgeous green linen dress I got today - can't wait to wear it!
May 24, 2026
Unprompted review
Reply from Jigsaw
Dear Isabel M,
Thank you for taking the time to share such a lovely review
We’re delighted to hear that you’ve been enjoying our linen collections and that Jigsaw has become a trusted part of your wardrobe for both work and leisure. It’s especially wonderful to know that you’ve been returning season after season and have found pieces you truly love :)
We’ll also make sure your kind words are passed on to Olivia at our St Pancras boutique - she’ll be thrilled to hear your feedback
We really appreciate your continued support and loyalty, and we look forward to welcoming you back again soon, both online and in-store
Kind regards,
Meg - Customer Experience Agent
Customer service in the Horsham store non existent
Customer service in the Horsham store very poor, rude and abrupt. Obviously they are not happy taking in online returns. The online invoice, enclosed with my parcel, was not enough I had to show my initial email order confirmation. Then told my Apple Pay on my phone, which I used to pay, was not good enough, had to be a physical card. Not having the physical card with me, I tapped Apple Pay and it worked. I was then told abruptly next time if it was over £100 I would have to have my physical card. Not a problem, I won’t be shopping here again!
May 23, 2026
Unprompted review
Reply from Jigsaw
Dear Neil,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience in our Horsham store.
This is not the level of service we would expect, and I completely understand how frustrating and disappointing this must have been, particularly when you were simply trying to complete an online return.
Your comments regarding the documentation requested and the payment verification process have been noted, and I will ensure this is fed back to the relevant retail team for review.
If you would like us to look into this further or assist you directly, please do reach out to our Online Customer Services team, who will be happy to help and ensure your feedback is fully followed up.
Best wishes,
Meg - Customer Experience Agent
Help as quality as the garments
Meg was super helpful and didn’t stop with my query until it was resolved.
May 21, 2026
Unprompted review
Reply from Jigsaw
Dear Jenny,
Thank you so much for taking the time to share your feedback.
What a wonderful read! I am absolutely delighted to hear about your experience with Meg. She is a valued member of our Customer Experience team, and it’s fantastic to know that she remained committed to resolving your query and provided the level of service we strive to deliver for every customer.
I will personally ensure that your kind comments are passed on to Meg. I know she will be thrilled to hear that her dedication and persistence made such a positive difference to your experience.
Thank you again for your support and for choosing Jigsaw. We look forward to welcoming you back again soon.
James- Customer Experience Manager
Great support and service when…
Great support and service when arranging a return.
May 21, 2026
Unprompted review
Reply from Jigsaw
Dear Joanne,
Thank you for taking the time to leave us a 5 Star review!
We're delighted to hear that you received great support and service when arranging your return. Our Customer Experience team works hard to make the process as simple and seamless as possible, so it's wonderful to know we were able to help.
We truly appreciate your feedback and thank you for choosing Jigsaw. We look forward to welcoming you back again soon.
James -Customer Experience Manager
At the Leeds branch
At the Leeds branch, Hannah, Kate, and Millie provided exceptional service. They were friendly, patient, and offered genuinely helpful suggestions throughout my visit. They are a real credit to Jigsaw. I’m very pleased with my purchase today and truly appreciated their friendly and excellent customer care.
May 17, 2026
Unprompted review
Reply from Jigsaw
Thank you so much for your lovely feedback. We’re delighted to hear that Hannah, Kate, and Millie provided such exceptional service during your visit to our Leeds store.
We’ll be sure to pass your kind comments on to the team, who will be thrilled to hear they made your shopping experience such a positive one. We hope you continue to enjoy your new purchase and look forward to welcoming you back again soon.
Emilia - Jigsaw Customer Care Agent
Previous Loyal Customer - Shocking Customer Service Cancelled That
I have been a customer of Jigsaw for a number of years, however my recent experience with their "Customer Service" team means I will never shop with them again.
I purchased an item in store that ripped in the washing machine during its first wash. As the store is over an hour away to drive, I raised a query with the Customer Service desk online showing the receipt and pictures of the damaged item. "Abigail" reached out to me to tell me I would be contacted for a refund.
This was coming up to three weeks ago. I've still have no phone call. This is despite me being told this has been escalated as a "priority" due to me waiting so long.
I tried raising a query today via their online chat, but according to "Meg" no one else can help me as "Abi" is dealing with the request.
It's absurd.
April 30, 2026
Unprompted review
Reply from Jigsaw
Hi Laura,
We’re very sorry to read about your recent experience and can completely appreciate how disappointing this must have been, especially after waiting so long for an update. This is certainly not the level of service we aim to provide.
Please be assured that Abi and our Team Lead, Raphaella, are currently reviewing your case and will be in touch with you shortly.
Kind regards,
Emilia - Customer Experience Agent
Good customer service
My five stars are for the personal (non Bot) customer service I received from Emilia with regards to my order.
She was polite and reactive which feels like a lost service in these times of online shopping.
Part of my order was delayed and I’d paid for expedited delivery. When I brought this up I was refunded immediately without fuss.
The two dresses I bought are lovely but it’s thanks to Emilia’s service that will make me a return customer.
May 16, 2026
Unprompted review
Reply from Jigsaw
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Emilia provided the kind of personal and attentive service that made such a positive impression. We completely understand how important clear and responsive support is, especially when there’s an issue with an order, and we’re so pleased Emilia was able to resolve this quickly for you.
It’s also wonderful to hear you’re loving your new dresses! Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Emilia. We truly appreciate your support and look forward to welcoming you back again soon.
Raphaella - Jigsaw Customer Care Agent
Great staff at Battersea power Station…
Great staff at Battersea power Station and so helpful! Can't beat an inhouse experience !
May 15, 2026
Unprompted review
Reply from Jigsaw
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team at Battersea Power Station. Providing a welcoming and personal in-store experience is what we’re all about, so it’s wonderful to know our staff made such a great impression. We look forward to seeing you again soon!
Raphaella - Jigsaw Customer Care Agent
Visited the Nottingham store yesterday…
Visited the Nottingham store yesterday and Jo was great in helping me make some great choices. Thank you so much.
May 14, 2026
Unprompted review
Reply from Jigsaw
Hello,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear you had such a positive experience in our Nottingham store, and that Jo was able to help you find some great pieces. I’ll be sure to pass your kind words along to her and the wider team, it will mean a great deal to them.
We hope you enjoy your new purchases and look forward to welcoming you back again soon.
Abigail - Jigsaw Customer Care Agent
Incredible customer service in the…
Incredible customer service in the Bellevue London store. Thank you
May 14, 2026
Unprompted review
Reply from Jigsaw
Hello,
Thank you so much for your lovely feedback.
We’re delighted to hear you received incredible customer service in our Bellevue London store. I’ll be sure to share your kind words with the team, feedback like this truly means a lot.
We hope to welcome you back again very soon.
Abigail - Jigsaw Customer Agent
Fantastic service from Joanne in the…
Fantastic service from Joanne in the Nottingham branch. Helpful, informative and knowledgeable about the product I was interested in - the camisoles. Would definitely recommend the store and the team
May 14, 2026
Unprompted review
Reply from Jigsaw
Hello,
Thank you so much for taking the time to share such wonderful feedback with us.
We’re delighted to hear that Joanne provided such fantastic service during your visit to our Nottingham store. It’s lovely to know she was able to help with informative and knowledgeable advice on the camisoles you were interested in.
I’ll be sure to pass your kind comments along to Joanne and the wider team, they will be so pleased to hear this. Thank you as well for your recommendation; it truly means a great deal to us.
Abigail - Jigsaw Customer Agent
Fabulous experience with the Customer Service Team!
Fabulous experience with the jigsaw customer service team - one of the team remembered my query from the previous week which meant I didn't have to repeat myself on the same topic! Great service - thank you!
May 11, 2026
Unprompted review
Reply from Jigsaw
Hello,
Thank you so much for your lovely feedback.
We’re so pleased to hear you had such a positive experience with our customer service team, and especially that your previous query was remembered, we know how important it is to feel genuinely looked after without having to repeat yourself.
Your kind words truly mean a lot, and I’ll be sure to share them with the team.
Abigail - Jigsaw Customer Care Agent
Absolutely wonderful experience in this…
Absolutely wonderful experience in this store! Lovely friendly team headed up by Christiana the manager, very attentive and giving great feedback on outfits! A very smooth and enjoyable experience had in store! Thank you for my lovely items!! 🙏
May 9, 2026
Unprompted review
Reply from Jigsaw
Dear Fiona,
Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience in store and that Christiana and the team helped make your visit enjoyable and seamless.
We’ll be sure to share your kind comments with them, they’ll really appreciate it. Enjoy your new pieces, and we hope to see you again very soon!
Best wishes,
Raphaella - Customer Experience Agent
What a delight to be greeted and…
What a delight to be greeted and attended to by Monica at the Strand location. So kind and professional with very helpful suggestions and a discerning eye to support me in making my final purchase decisions. Highly commend her for her customer service and friendliness
May 10, 2026
Unprompted review
Reply from Jigsaw
Dear Monica,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear Monica made your visit to our Strand store such an enjoyable one. Her attentive service, expert advice, and friendly approach are exactly what we hope every customer experiences when shopping with us.
We’ll be sure to share your kind words with her, she’ll be delighted. We look forward to welcoming you back again soon.
Best wishes,
Raphaella - Customer Experience Agent
Selling worn goods - rubbish returns service
Ordered a jumper in the sale. It turned up covered in black hair, with a stain on the sleeve and bobbled around the lower band. Asked to have some money refunded to get it cleaned or to send back and also have postage refunded. Took ages to get a reply then they said the photos I had sent were not 'evidence' enough and that wool does bobble. Then asked I not contact them any more but just send the item back - and pay for it myself!!! Eventually just had to send it back through their returns service as I couldn't get to speak to anyone. Rude they didn't believe me and even more rubbish they are just recycling stuff thats clearly been worn and selling it as new (I'm sure you cant do this under consumer law - the item is not as described). So its cost me the postage still, which isn't much but its the principle and the time wasting thats annoying.
As an update: a few days later Jigsaw did eventually reply and say they were sorry, offered to refund postage, and also gave a 15% discount on future purchases. So they did put things right but it took a bit of nagging!
May 12, 2026
Unprompted review
Reply from Jigsaw
Dear Viki,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your initial experience and understand your frustration regarding the condition of the item received and the delays in communication. This is certainly not the standard of service or product quality we aim to provide.
I can see that Abigail is currently helping you and that a refund for the return postage, along with a goodwill discount, has now been arranged. We do appreciate your patience while this was being resolved and your updated comments acknowledging that the matter was put right.
Your feedback has been shared internally, as we are always looking to improve both our quality control and customer experience. We do hope we’ll have the opportunity to provide you with a much smoother experience in future.
Best wishes,
Raphaella - Customer Experience Agent
Poor delivery service
Jigsaw I love your clothes but unfortunately there is no longer a store where I live. One recent online order was delivered by Royal Mail (excellent service) but you have sent my other deliveries by Yodel (shocking service). Why can you not use Royal Mail all the time?
May 11, 2026
Unprompted review
Reply from Jigsaw
Dear Kay,
Thank you for taking the time to leave your feedback, and for your kind comments about our clothing.
We currently use both Royal Mail and Yodel as our courier partners, as orders are dispatched from different locations within our network depending on stock availability and fulfilment point. Because of this, the delivery provider can vary from order to order.
We do appreciate that customers have different preferences when it comes to delivery services. While many customers prefer Royal Mail, some also find Yodel’s delivery options helpful, particularly the ability to redirect parcels to lockers or alternative collection points.
We really value your feedback and will ensure your comments are shared internally with the relevant teams.
Kind regards,
Meg - Customer Experience Agent
My personal styling experience with…
My personal styling experience with Natasha.
I wanted a new outfit for spring/summer so went into jigsaw in Nottingham. Natasha, the manager, was so helpful, enthusiastic and kind, and supported me to find some beautiful pieces.
Natasha has such attention to detail, immense knowledge and skills around colour
and style and what was well suited to me which made me feel very excited and relaxed.
I can’t say a big enough thank you for the personal styling experience and little to say I came home with the most gorgeous items ever.
May 9, 2026
Unprompted review
Reply from Jigsaw
Hello there,
This is such a lovely message to receive — thank you so much for taking the time to share it.
We’re absolutely delighted to hear about your personal styling experience with Natasha in our Nottingham store. It’s wonderful to know she made you feel so supported, relaxed, and excited while helping you choose pieces for your spring/summer wardrobe.
Her attention to detail and passion for styling really shine through, and your feedback captures that beautifully!
We’re so pleased you came away with pieces you love, and we’ll make sure your kind words are passed on to Natasha and the team — she’ll be thrilled to hear this.
Best wishes,
Meg - Customer Experience Agent
Reply from Jigsaw
Dear Susie,
Thank you so much for your 5-star review! We’re delighted to hear you had a great return experience with us. We’ll be sure to pass your kind comments on to Meg, she’ll really appreciate it. Thanks again for taking the time to share your feedback and for shopping with Jigsaw.
Best wishes,
Raphaella - Customer Experience Agent
Welcoming and helpful stuffs at…
Welcoming and helpful stuffs at JIGSAW Kingston Upon Thames store. Store took care of me. Miss Olivia is so kind. Thanks.
May 6, 2026
Unprompted review
Reply from Jigsaw
Hello,
Thank you so much for your lovely 5-star review! We’re delighted to hear you felt welcomed and well looked after by the team at our Kingston Upon Thames store. Olivia will be so pleased to hear your kind words, we’ll be sure to pass your feedback on to her.
Thank you again for your support, and we hope to see you again soon.
Best wishes,
Raphaella - Customer Experience Agent
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