Jigsaw Homes Group Reviews 

Today moving into my new apartment through jigsaw homes group has gone amazing a big shout out to Jamie who has been looking after me keeping me updated and informed and working with me for appointments and the information, absolutely brilliant from start to finish and again to Jamie a big thanks .

Jigsaw homes have been very helpful and supportive in rehousing me, and a wonderful lady called Khadeja Begum has been very supportive. Thank you so much, Khadeja.

I have had a very pleasant experience. This is my first rental and all the customer service has been really informative and helpful!

Very good experience setting up with jigsaw homes. Eleanor Riley has handled everything great, making the whole experience as stress free as possible, very kind & friendly when met to view the property and receive the keys . Any questions have been responded to quickly and professionally. It has been the smoothest moving process I have experienced. Me and my children are very happy with our new home and grateful for the great experience with jigsaw homes. I feel very supported by jigsaw homes with a range of support available for a range of different things which makes you feel very safe and secure being with this housing association. Thank you Jigsaw Homes!

I had to change the tenancy of my home to my name when mum went into a nursing home.... this has been an extremely stressful time for me ....however Everyone at Jigsaw who I spoke to and particularly the housing officer were absolutely amazing ...they were efficient..kind ...friendly and incredibly supportive... without these lovely people I would definitely have been a lot worse
THANKYOU THANKYOU THANKYOU

We want to give are much appreciation an the support yiu have given us under are circumstances.. you have been amazing with us an helped so much.. cant thank you enough khadeja begum from jigsaw homes. you are a star thank you so much from janine goddard katie clark.. xx

Khadeja begum has helped me so much for helping filling all and being really quick to reply to me she’s helped me so much.

I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professional, and so understanding throughout the whole time. Rabbia made everything so much easier, less stressful and straightforward. Always kept us updated with everything so we never felt left in the dark. I couldn’t have asked for better..! Thank you so much!!

Jigsaw Homes do not acknowledge formal complaints, or respond to them within the policy timescales. They fail to respond to complaints raised and do not provide any coordinated responses from multiple residents about ASB. They do not work with partner agencies to resolve issues raised and don’t recognise when triggers should be raised in response to ASB even after repeated abuse is suffered. Instead they corroborate and bully residents into submission. The Safety Team does not respond to safety issues around privacy, potential risk of combustion and allows works to take place that causes damage to property and people. Jigsaw has failed to report RIDDOR to HSE and Jane their Safety Manager is rude, disregarding and incompetent. Jigsaw Homes sell substandard properties to Shared Ownership buyers and expect tenants to live with poor builds even when third party reviews are commissioned and findings show that the tenant has been right, Jigsaw never complete subsequent works. I would not recommend Jigsaw as it fails the very people it is supposed to support through lack of governance and oversight, it should not be allowed to continue operating and I have this week reported them to the RSH for failing to meet their regulatory standards against national framework. Their complaint department are shockingly appalling, the Housing Ombudsman should expect multiple complaints in the very near future due to Jigsaws failure to act on complaints and issues more times than I can even count.

Katie wood was very helpful and very professional sorting out my move she sorted out the gas and electricity supplier for me and was really helpful 10 out of 10

Avoid Jigsaw Homes at all costs! Do not buy into the their shared ownership properties. I have had to battle their bullyish behaviour for nearly two years! I have had to battle to get numerous faults rectified by the developer and it has literally ruined my life proving these faults and trying to get them rectified. Two years down the line and issues are still ongoing. There's a huge lip in the road where the road has been unfinished outside my property by the developer and we have to adure the vibration and noise when vehicles travel over daily. We requested a temporary repair be put in place and were basically told to put up with it by the developer. We have approached them with a separate issue whereby they have contributed to our lives being made hell daily along with regular ASB. They refuse to acknowledge and do anything about it. Jigsaws neighborhood safety team do not act on any complaints whatsoever. Their complaints process is quite frankly appalling. If you challenge them on anything and get other authorities involved, they effectively twist and alter the information. God forbid you get management involved and the NHBC. They will all turn up to your house like a circus, belittle you infront of your neighbours. Because they work closely with other authorities like the Police and Local Council, the issues you have are brushed off by them all. These actions leave you with absolutely nowhere else to turn. These people are bullies, and should not be allowed to do business in the social housing sector. I have nearly lost my job, home and my health has suffered significantly. I cannot have my son visiting due to ongoing issues. It quite literally is the worst thing I ever signed up for. If need be I will take this to the local press and will battle this as far as it needs to go to get a resolution and compensated for the damages incurred.

Michelle Swanson, helped and guided me through the whole process of my first tennacy, answering all my questions and advicing me on everything.
Nothing was to much trouble.

The lady Katie woods who helped my move was fantastic she was helpful, thorough and always replied to my emails and calls ,
The call handlers who take the calls for everything are pleasant and helpful also .

Moved in to my property a few weeks ago. We’ve all settled in really well. My housing officer Katie wood has been excellent. Always around if I need to ask her a quick question. All the staff are amazing.

I have been a tenant of Jigsaw formally Adactus for nearly 10 years, in the same flat. And my god what a horrendous 10 years its been.
The day I moved in the shower leaked fast forward 10 years and it still leaks - 7+ workmen and a whole new bathroom fitted.
Then the balcony doors leaked due to not being fitted properly - 8+ workmen and left with an absolutely botched job, damaged walls and carpet.
Bedroom windows leaks in the first year 8+ workmen and they still leak 10 years later.
bathroom extractor fan not fitted correctly causing masses of humidity due to the size of the flat (tiny) and lack of proper ventilation I have black mould, this also caused the front door to expand and not close fully, I had to fight for a new front door, this took 2 years.
New bathroom extractor fan fitted and upstairs had a leak breaking it.
extractor fan in the kitchen started getting black mould drop out of it, turned out it wasn't piped up to anything - 3 workmen on that for it to still now not work, each repairman slatting the other, this is still not resolved.
the roof started leaking over my TV in the living room 16+ workmen on this and a 2 year fight leaving me with a hole in my ceiling, damaged TV, damaged walls, damaged carpet and furniture also left me with no heat over the winter as the water damaged the heater on the wall.
Shower drain is connected to next doors kitchen sink meaning i get all his food come up through the plug hole, also the upstairs toilet is connect to my shower meaning i get human waste come up. - i have forgotten how many workmen came to his but they eventually fitted a one-way valve so i now only get the raw human sewage smell not the poop anymore so there's a plus.
the flat failed its ventilation test even AFTER having new extractor fans installed.
they love to send workmen that don't work in the field your issue is in so a sparky to a plumbing job, a joiner to plumbing job, a plumber to an electrical job etc so more wasted days that don't even get logged as they turn up say nah and leave!

all in all my life in this flat has been horrendous and cost me an absolute fortune in unpaid leave and annual leave waiting in for workmen some of which have never turned up!!!

Edit in response to Jigsaw- absolutely pointless you looking into it, you'll never get back to me and I'll spend 6 months chasing you as I have done on multiple occasions on the past. You refused to respond to my local MP when he was involved and the housing ombudsman when I've had them involved so your not going to respond to me, it's your property being damaged at the end of the day and you clearly couldn't care less otherwise you'd have fixed things on the first attempt. I will no longer be taking time from work for you to botch jobs up and them still not work and me just end up out of pocket. I've tried, I've done my bit many many times you just cannot complete your end of the deal.

UPDATED:

Even after them contacting me and promising the world I am still fighting for repairs and now we have the added 9 months of construction work leaving us living on a literal building site. From scaffolding falling on my partner to having metal shards imbedded in my foot, to cracks in the walls, leaking rainwater under doors, dirt, dust, rude builders, shutting windows during the heatwave, throwing their bits of insulation under my window, leaving litter everywhere, no garden, no car park, nowhere to dry clothing (full electric radiators), constant, drilling, hammering, shouting out side of bedroom from before 8am, zero privacy unless i want to live in darkness with all curtains closed all day, this place has become a living nightmare. some residents have moved themselves out! Why did i have to beg them to help fix my front door that is leaking rainwater from their construction work? why did it take 3 people to come out!? why is everything so difficult for Jigsaw? appalling company. During all this we are still expected to pay full rent, multiple flats have taken this to the Ombudsman but we shouldn't have to, it should be basic human decency to reduce the cost of something when it causes so many issues.

PLEASE AVOID THIS COMPANY
I bought a shared ownership property 4 years ago to be left with (still ongoing) issues with roads paths, drainage, grids literally everything in a street being incomplete. False promises and lack of customer care being Thier ethos it seems.
The house has issue after issue including a flooded garden, drainage systems not working for 6 months and even a missing brick inviting damp and pests. Please for the love of god avoid this company

While dealing with funeral arrangements and housing jamie was very patient with me and helped me with alot. He sorted new tenancy for me, explained how we go forward, what I needed to do. Very helpful in all aspects I had to deal with

My housing officer Katie Wood has been amazing, she has helped me through a very difficult situation after being given care of my 2 grandchildren, she has always been on hand and offered good advice, I am so grateful for you, you deserve a raise!
Thank you so much Katie!

6 months of living in a studio, Jigsaw Homes, Chester area. Promised a cooker , nope! My place has been empty for a while, however, I still needed to do some work on the place Has not been repainted, cleaned, wiping cobwebs off the walls etc., the list goes on. Complaints are not dealt with in the correct time, manner or efficiency.