Jimmy Choo Reviews 

I have purchased a cardholder from Jimmy Choo for $375 AUD. But the quality of the product is honestly worse than a $10 product. First of all the product itself it’s just a piece of cloth sewing together and the sewing quality is like a primary school student homework, it doesn’t aligned to left and right and it all winked up ugly when I closed the button. What is interesting is also that they have sent me an invoice for $83 Euro with a product I’ve purchased for $375 AUD. I’m hoping that they can explain to me as to what additional cost for an $83 euro product in to be shipped to Australia for $375. I have then gone on the online chat service and they have wasted me an hour to chat with 4 different consultants repeating the same conversation and told me to repeat all the issues again on email. Seriously? If online chat is not the place to offer help why not just informed your customer to sent and email form the beginning. For an international luxury designer brand, I would expect the products and services are up to the standard of its price, but I don’t even think Jimmy Choo is even up to the minimum standard with its product and services.

This company sent me a damaged jimmy choo perfume the spray didn’t work so they asked me to send them a video so I sent it showing that it was not spraying and they kept denying they received my email so I asked geniuses the representative to send me a email and I will reply with the video all now they claim they haven’t received it then the representative went on to say they wouldn’t give a refund for an item that was faulty I’d like to know what kind of business do they run Smh basically stealing your money this was very unprofessional I wouldn’t advise anyone to order anything from them there horrible and unprofessional!!!!

Bought on line next day delivery postage paid. Didn’t arrive next day which is ok but has to return too small.
Customer service refusing to refund my postage to deliver which is not correct as under the consumers act 14 day return even change of mind postage we pay is to be refunded . They are refusing to refund so I will go to office of fair trading abs trading standards as they are keeping our postage illegally

Do not give this company your business. They scammed me out of a $550 pair of shoes. Ive contacted the FTC and am still waiting for my money. They are in the UK and do not have to follow any u.s. laws. Also horrible customer service.

ordering online with JimmyChoo was so easy and delivery flawless - Simply stand out from the rest

Poor Poor customer service. I contacted them 2 weeks ago and I’m still waiting for an answer.
I spent a lot of money for my black high heels shoes and I can’t wear them (faulty shoes). They haven’t helped me yet and I’m still waiting for assistance.
I’ll never buy shoes at Jimmy Choo. They don’t care about customers.
I’m very disappointed with the customer service.

Contacted customer service to get a tracking number or order confirmation of one of my orders because I messed up my email at the guest check out, took them 4 days to respond and they asked for a order number I didn’t have before canceling my order

My husband bought me some beautiful shoes & a pouch. Fabulous service all round xx

Excellent service from Jimmy Choo at The Village, Westfield White City. I ordered several pairs online over the holidays for collection at the store. The staff are very friendly and provide an excellent service so that you’re happy with your purchase. The returns process was seamless - refunded for unwanted pairs within 1-2 days. Shoes are fantastic quality. I will definitely be returning to this store for future purchases.

TERRIBLE! TERRIBLE! TERRIBLE SERVICE! I can’t send back their item. The return label doesn’t work and the valid one they can’t provide. Still running after them, already a month! They simply ignore my email! The first and obviously the last online order with them!

Exceptional customer service experience. Dealt with Pinky who has been extremely helpful… would not hesitate to recommend!! :0)

Poor , ordered a stocking filler from Jimmy choo , that was three weeks ago . Still waiting and now Christmas even. They don’t reply to mail , can’t be arsed picking the phone up . Your better off buying lamboutin.

I visited Jimmy Choo on New Bond Street after having an awful experience at Harrods. What can I say, other then 10/10 customer service! I was shopping for bridal shoes and I received top quality, personalised and attentive service. The assistant asked to see my dress, asked for heel height and gave me a selection of shoes to try on and helped me find the perfect pair! Although, they didn’t have my size in store, they helped me order them to my house and as I was a bride, gifted me with a special blue dust bag to take home for me to keep my new shoes in top condition, what a lovely touch! Thankyou Jimmy Choo New Bond Street for ensuring I had a special bridal experience, you made my day

Bought a clutch bag - the bag arrived with a broken strap. I asked to replace the strap - received so many E-mails please provide the following information (A,B,C etc) however no matter how many times I sent them the information - I received from them the same mail - at the end they sent me back an email - your case is solved -interesting - no one has contacted me or replied to my mail. Terrible customer service for such an expensive bag. Better to return your purchase once you received it damaged (and ask for new item) than dealing with Jimmy Choo terrible customer service.

Terrible Terrible customer service. Avoid at all cost. Spend your money where it is valued. Purchase sneakers that was over $700. Never received them. Filed a claim in September just to keep getting apologies for delay on their behalf for a replacement. Get the same line of bull every time I call. I will not recommend or order again. Jimmu Choo feed you information just to say it was addressed with no intention of following through. Clearly Jimmy Choo doesn’t stand behind their merchandise.

A truly fantastic experience with Jimmy Choo, I've shopped from them for 3+ years and own nearly 20 items! Reading through other reviews I think it's important to highlight that quality does not equal durability, these are shoes made with the finest quality fabrics which are delicate and need to be preserved and looked after. Jimmy Choo also does a great repair service, I wear mine whenever I want and then just get them repaired when needed! I tend to shop in store because they're online customer services team are not the best, plus why spend all this money not to have the experience! Shop in store. Look after your shoes. Repair them.

I was originally nervous about ordering after reading the reviews here but received wonderful service from Annalisa on chat. After a query regarding clarifying the colour of a bag I was considering purchasing, she was patient, knowledgable and actually sent me a photograph of it in a store to help me decide! Such a lovely manner and very professional too. I love my new bag and will be shopping online with Jimmy Choo more often in future. I'm already looking at the range of trainers and will order without hesitation once decided. Thank you very much!

Sent me the wrong shoes that are also scuffed 11 days ago and I’m still waiting for them to confirm if they have the correct shoes. Terrible customer service. Spend your money elsewhere.

Bought a pair of sneakers Hawaii. Hard leather, hard sole just too uncomfortable for the price and expectation of quality. Customer service very polite and responsive and offered to have them back to stretch them but will take a month or so. Can't be bothered. I will try to have them done locallym You live and learn, with regret. .

Five star service from Jimmy Choo this week. I ordered a pair of shoes in their sale, they arrived two days later.
Sadly they were too small so I arranged a complimentary refund with DHL and received a refund the following day. If Jimmy Choo can provide this level of service then any online retailer can, if they choose to.