First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
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Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
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Company details
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
587 reviews
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Replied to 100% of negative reviews
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A straightforward transaction
The single cigar was bought as an engagement gift for my Godson (let's hope his fiancee appreciates it). Choosing and paying for the cigar was relatively straightforward using the JJ Fox website and it was delivered quickly to me by post. I have since posted it to my Godson.
I was expecting a single cigar to come in its own tube container, but this came in a larger box with quite a bit of packing... but it wasn't damaged - so Good!
October 4, 2025
Reply from James J. Fox Cigars
Dear James,
Thank you for taking the time to review us here at James J. Fox.
We appreciate and welcome your honest review and feedback.
We do ensure each order we despatch is well protected so that cigars arrive in optimum condition, ready to enjoy. We do sell cigar tubes separately should you wish, but we believe that the method in which we pack and dispatch our products means that these are not usually needed.
We do hope your Godson enjoys his gift.
Kind regards,
Keira
Very good several all round
Ordering was pretty easy and straightforward. Delivery was pretty quick and the cigarillos arrived in excellent condition, due no doubt to the fact that the parcel was labelled fragile. Well done!
September 30, 2025
Reply from James J. Fox Cigars
Dear Jeffrey,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive feedback. We aim to ensure that our customer experience is as smooth as possible. We are delighted to read that we met your expectations.
Kind regards,
Keira
Excellent customer experience.
The customer service and knowledge are always excellent. I will advise anyone interested in cigars, to try them out.
September 25, 2025
Reply from James J. Fox Cigars
Dear Ron Beckles,
Thank you for taking the time to review us here at James J. Fox.
We truly value your positive feedback. We are very proud of our expertise and customer service. Our teams are always delighted to share their knowledge with like-minded customers.
Thank you again for your review and we look forward to welcoming you back again very soon.
Kind regards,
Keira
Excellent customer service
Excellent customer service
Items ordered were out of stock but rang and offered a more expensive product at no extra charge.
Very grateful.
September 30, 2025
Reply from James J. Fox Cigars
Dear Ken,
Thank you for taking the time to review us here at James J. Fox.
We very much appreciate your positive review. Occasionally we do have items out of stock but we do try and go the extra mile to ensure a satisfactory conclusion for our customers, whilst delivering exemplary service.
We are grateful for your positive feedback, and that we could turn this situation around for you.
Kind regards,
Keira
Superb quality products and service.
Superb, easy to navigate website. Lots of product choice that’s all of the very best quality.
Delivery is very quick and well packaged.
Five stars across the board.
September 29, 2025
Reply from James J. Fox Cigars
Dear Paul Stoddart-Crompton,
Thank you for taking the time to review us here at James J. Fox.
It is always a pleasure to receive your orders and we are grateful for both your loyalty and five-star review.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Deng Li,
Thank you for taking the time to review us here at James J. Fox.
We are delighted that we have met your expectations, and hope to be of service again to you very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Fresh stock, in perfect condition
Fresh stock in perfect condition delivered immediately, thanks chaps.
At this level of the market service is expected to be exemplary and that is exactly what it is, exemplary.
September 21, 2025
Reply from James J. Fox Cigars
Dear Steven,
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your glowing review and feel extremely proud to read your words.
We look forward to being of service again very soon.
Kind regards,
Keira
good reliable sevice will buy again
September 18, 2025
Reply from James J. Fox Cigars
Dear David Fullen,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback, and look forward to welcoming you back again very soon.
Kind regards,
Keira
The best selection of cigars iv seen in…
The best selection of cigars iv seen in the world, outside cuba possibly. The staff is excellent. I will mention Ciro, who has helped me purchase almost 100 cigars over the past 3 months. He even coordinated with me about a few to be bought online for delivery to my friends. I recommend this shop to any and all cigar enthusiasts.
July 25, 2025
Unprompted review
Reply from James J. Fox Cigars
Dear Aihshan A Kr Sharma,
Thank you for taking the time to review us here at James J. Fox.
What a wonderful review! Ciro is delighted with your feedback, particularly as it was his seven year anniversary of working with James J. Fox the day you posted it.
We very much look forward to welcoming you back, and sharing knowledge with you again very soon.
Kind regards,
Keira
Once time using
Once time using, having switched from another Cigar shop. Prices were cheaper & a free box of match’s is a very nice tough.
September 8, 2025
Reply from James J. Fox Cigars
Dear Jordan Brough,
Thank you for taking the time to review us here at James J. Fox.
We are extremely grateful you took the plunge and swapped to James J. Fox. We hope to exceed your expectations again next time you visit.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Jackie,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback, we do like to unite customers with their orders as soon as possible!
Kind regards,
Keira
The best and original cigar lounge and…
The best and original cigar lounge and the world's best varieties of cigars.
My place for cigars!!!
The online order for cigars is first class.
August 26, 2025
Reply from James J. Fox Cigars
Dear Arthur Ebun Davies,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read your glowing feedback of both our lounge and our website. We look forward to seeing you again very soon.
Kind regards,
Keira
A Cigar experience like no other
My Son and I took our first cigar experience with JJ Fox and have never looked back, although my son is no longer with us. I visit the shop and always try something new in the lounge and remember how we so thoroughly enjoyed our cigars on these visits.
December 7, 2024
Unprompted review
Reply from James J. Fox Cigars
Dear Morris Abley,
Thank you for taking the time to review us here at James J. Fox.
Also, thank you for sharing such a poignant experience with us, and including us in such a special and personal memory. We are touched that you took the time to do so.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Michael,
Thank you for taking the time to review us here at James J. Fox.
We are extremely proud of our service, and appreciate your positive feedback.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear None None,
Thank you for taking the time to review us here at James J. Fox.
What more could you ask for! We appreciate your positive review and look forward to welcoming you back again very soon.
Kind regards,
Keira
Item was not delivered for many days…
Item was not delivered for many days beyond a reasonable time frame. Royal Mail failed to deliver and provided almost no coherent communications about the matter. Exceptionally poor considering the brand and the price of the item in question. I am extremely disappointed albeit I concede much of this may be the fault of the post office.
August 29, 2025
Reply from James J. Fox Cigars
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We are sorry it took a while for your order to be delivered, however it does seem as though this was due to there being no answer at the address.
You had ordered late in the evening on Friday 29/08 and we shipped as soon as feasibly possible given that we don't ship on a weekend. It then seems as though Royal mail attempted to deliver twice but there was no answer, before recieving a redelivery request from the recipient.
Items of this nature, due to their value, do need someone to sign for them, hence why Royal Mail didn't post it through the letter box.
We apologise that you had been disappointed in this instance.
Kind regards,
Keira
Easy to navigate & response is quick.
August 11, 2025
Reply from James J. Fox Cigars
Dear William Keele,
Thank you for taking the time to review us here at James J. Fox.
We are very grateful for your positive words, we're proud of our speed of service and accessibility of the site, thank you.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Christine Price,
Thank you for taking the time to review us here at James J. Fox.
What fantastic feedback, thank you! We are very proud of our fine quality, speed of service and secure packaging, ensuring cigars arrive at their freshest ready for enjoyment. We appreciate your positive words.
Kind regards,
Keira
Always give me excellent service,highly…
Always give me excellent service,highly recommend.
August 25, 2025
Reply from James J. Fox Cigars
Dear Reg32,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive review, and look forward to welcoming you again very soon.
Kind regards,
Keira
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