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J.L. Hufford Reviews 

204
•
TrustScore 2.5 out of 5

2.5

Restaurants & Bars
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Rated 5 out of 5 stars

We purchased two replacement coffee measuring spoons for our MoccaMaster coffee maker. The purchase price for two spoons was less than one on another major on-line site (even after factoring in taxes... See more

Rated 1 out of 5 stars

Product was good (I already knew that before I ever visited your site) but as previously stated you guys were dishonest me by sending me a totally unusable 20% off coupon with my first order. Honesty... See more

Rated 1 out of 5 stars

We ordered a Richmond Tea Kettle that did not whistle. We tried everything to get it to work. As per instructions, we repackaged and returned immediately for a refund. The company sent a video of a te... See more

Company replied

Rated 2 out of 5 stars

Took over a week and a half dozen phone calls to never actually complete the transaction. Finally canceled after no indication that we would be able to complete the order a week later. Ended up orde... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

204 reviews

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2.5

All reviews

(204)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Coffee guy

Have previously purchased two factory refurbished Jura machines and continue to purchase superautomatika blend coffee. Hufford always prompt, always reliable. Never a problem. I'm a satisfied regular customer!

June 7, 2017
Unprompted review
Rated 5 out of 5 stars

The way it should be!

As a repeat customer, I recommend JLH as knowledgeable, friendly, and a good value. Unfortunately, everyone makes a mistake once in a while...

JLH told me that a frother I wanted would not work in my Jura machine, and told me to contact the manufacturer for an alternative. Jura told me that the part would indeed work, so I called JLH back and repeated what Jura said. Right then, no argument, they put me on a short hold and called their Jura rep. In about two minutes, they returned, apologized, corrected the website, and sent me the part.

Listening attentively and adjusting gracefully to customer feedback is the hallmark of world class customer service. Kudos.

May 28, 2017
Unprompted review
Rated 5 out of 5 stars

Check this site first when shopping

Dont know how I came across this site but glad I did.
Needed non stick high quality pan. Saw all -clad two pan set for $60...same as Amazon. However happened to be a sale and got for $47. Fantastic pans
Was looking at a refurbished Vitamix for $378 not included in sale.
Called the company and I was told that it would go on sale soon for $299.
Now , do want to say that Vitamix company had same sale. However charged tax that added $20 more. Not Hufford company!
Excellent customer service

May 21, 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! My cookware came perfectly packaged and I've enjoyed using it. When I had a question prior to shipping, I was able to get it answered immediately. Would order again from Jlhufford.

May 19, 2017
Unprompted review
Rated 5 out of 5 stars

Jura C60

Bought a refurbished Jura Impressa C60. They are an authorized retailer for Jura. Excellent shipping speed and item came exactly as described.

It's oFf dA cHaIn bRo, oRdr nowS. boNe ApPle teE

May 18, 2017
Unprompted review
Rated 5 out of 5 stars

Great

Looking for replacement parts for my Technivorm. Not only did they have them, but at fair market value as well. Website easy to navigate, visually appealing. Shipping was fast.

May 17, 2017
Unprompted review

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