Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
Company replied
Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Umar!
From the first contact with Joblogic to the handing over going live, I have had a very positive experience. Communication as great at all times. Umar was my point of contact and could not do enough to help me. I would not hesitate recommending them.
February 2, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Ann,
Thank you for taking the time to share your experience.
We’re delighted that everything went smoothly from your first conversation through to launch. It’s especially good to hear how helpful Umar was during the process.
Your recommendation is greatly appreciated, and we’ll make sure your comments are shared with him.
If we can support you with anything in the future, please let us know.
Best regards,
The Joblogic Team
Muniba
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in a timely manner and provided guidance when we needed it. Hope you enjoy your new role and wish you continued success ...
February 27, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Ash,
Thank you for your feedback.
We’re so pleased to hear how positive your experience has been working with Muniba. She has been a fantastic support to so many of our customers, and it’s wonderful to know she was able to guide you through your questions and challenges so thoroughly and promptly. We’ll be sure to pass your kind words and well wishes on to her. They will mean a great deal to her.
We’re committed to ensuring you continue to receive the same high level of support, and the team will be on hand to assist you whenever needed.
If there’s ever anything you need, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Custom Invoice
Zill e Hussnain took our custom Invoice which we had issues with the formatting and sorted it out for us. This saved us so much time and we are very thankful. Having run 2 CRM's from install to implementation in a former life, I can say that this company stands out for its customer support - well done Joblogic Customer Team
February 26, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for your feedback.
It’s great to hear that Zill was able to get the custom invoice formatting sorted and save you the time and frustration of working through it yourself.
We really appreciate your comments about our support team as well, especially given your experience with CRM implementations. That perspective makes your feedback all the more meaningful, and we’ll be sure to pass it on to Zill.
If there’s ever anything else you need, just let us know.
Best regards,
The Joblogic Team
Muhammad Bilal Najam has been our…
Muhammad Bilal Najam has been our onboarding consultant and has gone out of his way to assist us in achieving some challenging customisations for key customers. Initial overview of the system was a little overwhelming for new users and could have been better structured with a simple first job creation from Customer to Allocation .. then build on the additional features.
Training was a similar experience. Needed to be mores structured to take users through the full job journey in the system. Jumping back and forwards across features at each step created confusion when trying to apply the learning.
We are at go-live now and looking forward to continuing to improve our scheduling and reporting functions for the team and customers.
February 25, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Lynne,
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear Bilal has been so committed in supporting you through onboarding and helping with your bespoke requirements. He’ll be very pleased to read your comments, and we’ll be sure to pass them on.
We also appreciate your constructive feedback around the system walkthrough and training structure. Insights like this are incredibly valuable and will be taken on board as we continue refining the onboarding experience for new users.
Congratulations on reaching go-live. We look forward to continuing to support you as you further develop your processes and make the most of the system.
If you ever need anything further, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Muniba has always been professional
Muniba has always been professional, responsive and knowledgeable. No question was ever too small and challenges were handled with patience and commitment to finding the correct solution . Her proactive approach and clear communication has helped the team.
It has been a pleasure working together
February 25, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Louise,
We’re delighted to hear you’ve had such a positive experience working with Muniba. She’ll be very pleased to read your feedback, and we’ll be sure to pass your kind comments on to her.
It’s great to know her professionalism, responsiveness, and proactive support have made a real difference to your team.
If you ever need anything further, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
We’ve really valued Muniba’s support
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re very grateful for all their help.
Wishing Muniba every success in her new role!
February 24, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Trevor,
We’re delighted to hear you’ve had such a positive experience working with Muniba and Eve. They’ll both be very pleased to read your feedback, and we’ll be sure to pass your kind comments on to them.
It’s great to know their responsiveness, knowledge, and support have made a real difference over the years.
If you ever need anything further, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
5 star services
5 star services, So helpful and very quick services provided Muniba has always been there to help and solve things efficiently!
February 23, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Dolly,
We’re pleased to hear you’ve had such a positive experience. Muniba will be very happy to read your feedback, and we’ll be sure to pass it on to her.
If you need anything at all, please do not hesitate to contact us.
Best regards,
The Joblogic Team
Great piece of software
Great piece of software, we were with Protean before and Job Logic is a big leap forward, we have had a couple of teething issues in learning how to use the system, but the support team is very responsive in helping us navigate through the learning phase of a new system for us
February 13, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi John,
Thank you for your great review.
We’re delighted to hear that Joblogic has been a big leap forward for your business. Switching systems is no small undertaking, so it’s fantastic to know the move has been worthwhile.
We also appreciate your kind words about our support team. Being responsive and easy to work with is something we take pride in, and your feedback means a lot.
If you need anything at all as you continue to grow with Joblogic, we’re always here.
Best regards,
The Joblogic Team
Amazing service
We have used Job Logic for the last 10 years and can't fault their service. Whenever there is an issue (which isn't very open may i add) they are there to assist 24/7. Today Ali Nawaz helped me with something I wanted to change which could only be done by them and he was extremely helpful. Top marks to the service and support from all the ream and Ali today.
February 6, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Paul,
Thanks for taking the time to leave such a great review.
We’re really pleased to hear you’ve had such a positive experience with Joblogic over the years, and that our support team has been there when needed. We’ll be sure to pass your kind feedback on to Ali, who will be delighted to hear it.
If you ever need any further support, our team is always on hand to help.
Best regards,
The Joblogic Team
Rubbish service
Hilarious.
Despite my clear dissatisfaction and confirmation to cancel I received this.
‘Hi Daniel,
I hope you are doing well.
I’m reaching out regarding a previous request about the potential cost for support to bulk download all reports and files from your system. I just wanted to clarify the exact scope of this request, as some customers also refer to various system documents as “reports.”
Could you please confirm whether you’re looking to download:
Standard system reports only,
Attached files/documents within jobs and records (Forms),
Or both reports and all associated files across the system?
Once I have this clarification, I’ll be able to confirm the appropriate approach and any associated costs.’
** You clearly do not take complaints seriously, nor do you pass on messages between departments.
I made it clear to my account manager that I think it’s absurd to try to charge me money for a bulk download when you refuse to refund an unused licence.
February 5, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daniel,
Thank you for sharing your feedback.
The message referenced was intended solely to clarify the scope of your data export request so we could provide accurate information on available options. It was not meant to minimise your concerns or prior discussions regarding your account.
We recognise that matters relating to licensing and data access can be frustrating, and we aim to handle these as clearly and consistently as possible. A member of our team will be in touch with you shortly to follow up directly.
Best regards,
The Joblogic Team
Onboarding was straightforward and well…
Onboarding was straightforward and well organised. Support was responsive when needed and the system looks solid for managing jobs and workflows. Good experience so far
February 3, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Damian,
Thanks for taking the time to leave a review.
We’re really pleased to hear you’ve had a positive experience so far. If you need any support as you continue using Joblogic, our team is always on hand to help.
Best regards,
The Joblogic Team
Onboarding
The onboarding experience has been very good. Saira is extremely helpful. I just need to push on now. All new software presents challenges
December 24, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi ,
Thanks so much for taking the time to share your feedback.
We’re really pleased to hear that the onboarding experience has been very good, and that Saira has been extremely helpful throughout. We’ll be sure to pass your kind comments on to her.
We completely understand that all new software can present challenges at first, and we’re here to support you as you continue to push on and get fully up and running.
Thanks again for your review and we hope you continue to enjoy using Joblogic.
Best regards,
The Joblogic Team
I know I've left reviews
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months!
The Joblogic Support Team are amazing every time!
Shabahat & Sheryar have been particularly helpful recently, resolving system user errors!
We love the system, it works well and customers like the amount of information you can add, building a good site history, and the fact it's all a click away.
Thanks guys! Till the next time I do something.....!
January 30, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi ,
Thanks so much for taking the time to share your feedback.
We’re really pleased to hear that our Support Team have been amazing every time, and that Shabahat and Sheryar have been particularly helpful recently in resolving those system user errors. We’ll be sure to pass your kind comments on to them.
It’s also great to hear you’re enjoying the platform and that it’s helping you build a strong site history, with all the information you need just a click away.
Thanks again for your review and we hope you continue to enjoy using Joblogic.
Best regards,
The Joblogic Team
Looking for a work flow management…
Looking for a work flow management system, we discussed our needs with Joblogic and they were a great fit. What has made the experience truly a pleasure has been working with our onboarding consultant Sana, who has been engaging and immensely helpful and attentive to our needs. Nothing has been too much trouble for Sana and her support has made our transition into the own know, far easier and smoother than we could have predicted. Sana is a credit to the organisation and worth her weight in gold.
January 29, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Garry,
Thanks so much for taking the time to share your feedback.
We’re delighted to hear that Joblogic has been a great fit for your workflow management needs, and that Sana has made your onboarding experience such a positive one. Her engaging and attentive approach is a huge asset, and she’s a real credit to Joblogic. We’ll be sure to pass your kind comments on to her.
Thanks again for your review. We’re really pleased to have you on board.
Best regards,
The Joblogic Team
Naz was helpful and answered all…
Naz was helpful and answered all question professionally. Also completed some edits to the FAL web portal.
January 29, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Kevin,
Thanks so much for taking the time to share your feedback.
We’re really pleased to hear that Naz was able to help and answer all of your questions professionally, and that she was able to support with the edits you needed. We’ll be sure to pass your kind comments on to her.
Thanks again for your review.
Best regards,
The Joblogic Team
The on boarding has been a really good…
The on boarding has been a really good experience, the staff have been great especially Afreen who has guided me through every step, brilliant job thank you.
January 1, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Stephen,
Thanks so much for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive onboarding experience and that Afreen was able to guide you through every step of the process. Her supportive approach is a huge asset, and she’s a real credit to Joblogic. We’ll be sure to pass your kind comments on to her.
Thanks again for your review. We’re really pleased to have you on board.
Best regards,
The Joblogic Team
We have been working closely with Ailya…
We have been working closely with Ailya at JobLogic in the lead-up to our system go-live, and the support she has provided has been nothing short of exceptional. In every sense of the word, she has acted as a dedicated project manager for us — taking ownership of our queries, chasing down resolutions with the technical team, and always keeping us informed.
At the beginning of our implementation, we faced several challenges. The Hire Contract module is still relatively new, and currently there are still no training manuals or support videos available to guide users through the process. As a result, we had a growing list of issues that were not being resolved, and we were struggling to get the support we needed from our assigned account manager. This led to delays and increasing frustration on our side.
When Ailya stepped in, the difference was immediate. She took control of the situation, worked through every item on our issues list, and ensured nothing was overlooked. What stands out most is her proactive and solutions-focused approach — whenever an issue couldn’t be fixed straight away, she provided clear “work-arounds” so our progress didn’t come to a standstill.
Even though we have not yet reached our go-live date (due to issues completely outside of her control), she continues to support us with every new challenge that arises. Her consistency, knowledge, patience, and dedication have been invaluable throughout this entire process.
We would be more than happy for her to be our long-term account or project manager — she has absolutely earned our trust, respect, and confidence.
JobLogic are incredibly lucky to have her, and we are extremely grateful for everything she has done for us.
Highly recommended!
January 19, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Laura,
Thanks so much for taking the time to share such detailed feedback.
We’re really pleased to hear about your experience working with Ailya in the lead-up to your go-live. Her proactive, solutions-focused approach and commitment to seeing issues through to resolution truly make a difference, and she’s a real credit to Joblogic. We’ll be sure to pass on your kind words, they’ll mean a great deal to her.
We also appreciate your honest feedback around the challenges you’ve faced during implementation. This insight is incredibly valuable and helps us continue to improve our processes, training materials, and overall support offering.
If there’s anything further we can assist with as you move towards go-live and beyond, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Great training makes the product exceptional
Having had a few issues at the start of using the software we were passed over to Ailya Batool to help us get to grips with the software and how best to use it.
Ailya has been fantastic, clear and concise but really imformative. The software could be the best thing ever - but without the best training ever - it would never get the chance.
Ailya is very patient but has such a relaxed style of training that has meant we got to grips with the software a lot better.
December 18, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Andy,
Thanks so much for taking the time to leave your feedback.
We’re delighted to hear that Ailya Batool was able to support you in getting to grips with the software and help you make the most of it. Her clear, patient, and relaxed training style really is a huge asset, and she’s a real credit to Joblogic. We’ll be sure to pass your kind comments on to her.
If you need anything further or have any questions as you continue using Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Rana Ali Raza has provided us with…
Rana Ali Raza has provided us with great support all with a positive upbeat attitude, a credit to Job Logic.
January 15, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Jaspal,
Thanks so much for taking the time to leave your feedback.
We’re delighted to hear that Rana Ali Raza has provided you with great support and done so with such a positive, upbeat attitude. He really is a credit to Joblogic, and we’ll be sure to pass your kind comments on to him.
If you need anything further or have any questions as you continue using Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Sana has been very helpful with the…
Sana has been very helpful with the onboarding process
January 12, 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Gary,
Thanks so much for taking the time to leave your feedback.
We’re delighted to hear that Sana was able to support you throughout the onboarding process and make it a smooth experience. We’ll be sure to pass your kind comments on to her.
If you need anything further or have any questions as you continue using Joblogic, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.