Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
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Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ali was fantastic getting me all set up…
Ali was fantastic getting me all set up and very supportive.
August 26, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Mick,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Ali was able to get you all set up and provide such great support. It’s wonderful to know that your experience with Joblogic has been a positive one, and we’ll be sure to pass on your kind words to Ali.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
fantastic customer service
fantastic customer service - quick and clear responses from Farhan Waseem Bhatti all the time. we will continue to use joblogic for the forseeable future as it is a great tool for our business
August 21, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Lauren,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Farhan has been able to assist you with quick and clear responses. It’s great to know that Joblogic continues to be a valuable tool for your business, and we’ll be sure to pass on your kind words to Farhan.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
1 Star is Too Much
1 Star is Too Much – Over £20k and a Year Wasted
1 star is too much. Over a year and £20k+ spent, and the system is still not usable. From the outset, we were told JobLogic could replace multiple platforms and deliver all the workflows we needed — this turned out to be impossible.
When issues were raised, “solutions” were suggested but never implemented, and in many cases made things harder than before we had the system. Meetings often felt like nonsense calls to make it look like progress was happening, with no actual results.
Basic, industry-standard features are missing or unreliable, and the form-building side is outdated by years. Even when we gave them another chance, urgency and focus vanished almost immediately.
If anyone wants proof of this entire experience, let me know — do not waste your money or time on JobLogic.
August 15, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Adam,
We are sorry to hear you feel this way. In June, the main issues raised were the two way Xero sync and forms. We have already delivered one form as per your requirements, and after delivery your needs changed to more complex ones, which we agreed to develop. Although this work was agreed, you later informed us that you no longer wished to proceed.
For the two way Xero sync, we have kept you informed of the schedules and the work completed so far.
We would still welcome the opportunity to speak with you directly and work towards a resolution.
Best regards,
The Joblogic Team
Don't waste your money on this software.
I’ve found Job Logic to be incredibly frustrating. The system is far from user friendly — simple tasks feel unnecessarily complicated, and navigation is clunky at best. The sales team painted a glowing picture of how it would streamline our processes, but the reality couldn’t be further from the truth. Support has been terrible; responses are slow and rarely resolve the issue. Honestly, it’s easier and faster to just use a pen, paper, and a wall calendar than to wrestle with this software every day. I would not recommend it to anyone looking for a reliable solution.
August 12, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Martin,
We are sorry to hear that your experience with Joblogic has not met your expectations. We value your feedback on usability and support and take it seriously. Your concerns have already been escalated to our leadership team, who are reviewing them in detail.
We remain committed to resolving any issues and to showing you the full benefits that Joblogic can bring to managing your operations. Our team will be in touch with you directly to address the challenges you have raised.
Best regards,
The Joblogic Team
We recently added and engineer to our…
We recently added and engineer to our package. Sajawal Khan, helped make the process much easier. Thanks to the Joblogic team also for helping with setup. 👍
July 28, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Martyn,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that adding an engineer to your package was a smooth process and that Sajawal was able to assist you so effectively. We’ll be sure to pass on your kind words to him, as well as to the rest of our team who supported your setup.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
New business set-up customer service
I am a new small business that wishes to develop and progress in a professional manner. That is why I chose Joblogic through the Refcom platform and with the intention on expanding this access level as I grow my business. Ali Nawaz, a customer service adviser from Joblogic has been a great help with initial setup issues. Very happy so far and hope to learn how to use this platform to its full potential!
August 8, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daniel,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience as a new business has been so positive and that Ali was able to support you with your initial setup. We’ll make sure he hears your kind words.
We’re excited to be part of your journey and look forward to helping you make the most of Joblogic as your business grows.
Best regards,
The Joblogic Team
Joblogic support
Every time I contact Joblogic support the team is kind and helpful. Today I came across Haziqa Basit, which was no different, she assisted me, contacted my engineer via phone, guided him through the steps and as a courtesy she called me back to inform it was all sorted, even though she didn't need to do that, having someone going the extra mile these days is rare.
August 7, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Luciana,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience and that Haziqa was able to support both you and your engineer so effectively. We will be sure to pass on your kind words to her. It is always great to hear when a team member goes the extra mile.
If there is anything else we can help with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
I was assisted today by Ailya Batool
I was assisted today by Ailya Batool, following a chat we had at the end of last week. Ailya came back to me promptly and with very clear instructions to help me resolve the issue I was having. Thank you *****
August 5, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Charlotte,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience and that Ailya was able to assist you so promptly and clearly. We’ll be sure to pass on your kind words to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Great Onboarding experience!
Saira Naseer was awesome with assisting with onboarding. She was excellent with communication and helping us solve various issues we faced with integration. Thank you!
July 30, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a great onboarding experience and that Saira was able to support you so effectively throughout the process. We’ll be sure to pass on your kind words to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Joblogic were very helpful when moving…
Joblogic were very helpful when moving over from our existing software, Raheel, our onboarding guy was very patient and thorough. Considering the complexity, the move went well.
August 4, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Justin,
Thank you for taking the time to leave us a review.
We are really pleased to hear that the move from your existing software went smoothly and that you found our team helpful during the process. It's great to know that Raheel was patient and thorough in guiding you through the onboarding, especially given the complexity involved.
We will make sure to pass on your kind words to Raheel. If there is anything else we can assist with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Lots of one to one guidance with staff…
Lots of one to one guidance with staff as well as tutorials tailored to your business. Big Thanks to Bilal, who sat and chatted with me offering lots of help and guidance throughout. Its nice to have regular check in's to discuss progress and enhancements
July 31, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daniel,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the one to one guidance and tailored tutorials helpful. It is great to know that Bilal was able to offer valuable support and advice throughout your journey.
Regular check ins are an important part of the process so we are glad to hear you found them useful for discussing progress and next steps.
We will make sure to pass on your kind words to Bilal. If there is anything else we can help with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Assistance with deployed forms
Ali Nawaz has just assisted me with a deplolyed form in Job Logic. He was very knowledgeable and explained the steps required in an easy manner. He was very patient with me. I would recommend his services
Thank You
Clare Gordon
July 31, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Clare,
Thank you for taking the time to leave such lovely feedback.
We’re so pleased to hear that Ali was able to assist you with your deployed form and that his guidance was both clear and patient. It’s great to know the support you received made the process easier to understand.
We will be sure to pass on your kind words to Ali. If there is anything else we can help with, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Joblogic has acceded our expectations...
We were moving away from another system after a terrible experience. From the very start we were hugely impressed - the software itself is fantastic to use and the customer service is unparalleled. Our onboarding manager Afreen Ashraf helped guide us through the process, they were knowledgeable, friendly and were consistent in checking in with us and making sure our training needs were met.
If Afreen's standard of service is matched by our account manager moving forward we will be overjoyed.
Joblogic has acceded our expectations.
July 31, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Shaw,
Thank you for your kind feedback. We are so pleased to hear that Joblogic has exceeded your expectations and made the transition from your previous system a positive experience.
It’s wonderful to know that you’ve found the software intuitive and that our customer service stood out. Afreen will be delighted to hear that her support made such a strong impression. We will be sure to pass on your appreciation.
We hope your experience continues to be just as smooth, and we’re confident your account manager will provide the same high level of service moving forward.
If there is anything more we can do to support you, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Cant beat them in tech support
Live Chat and tech support are amazing. Ailya Batool was super helpful and addressed all my concerns with patience and solved all my queries. Kudos to her.
July 30, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Haseeb,
Thank you for your great feedback! We're delighted to hear that you had such a positive experience with our support team via Live Chat. It's fantastic to know that Ailya Batool was able to assist you thoroughly and patiently. We’ll make sure your kind words are passed on to her.
If there's anything else we can help you with, please don't hesitate to reach out.
Best regards,
The Joblogic Team
Shout out to Husnain Bin Naeem!
I chose Joblogic as a cost effective solution to the challenges of managing a diverse retail estate. The on boarding consultant tasked with assisting me was a very professional and more importantly extremely nice Gentleman called Husnain Bin Naeem. Husnain was a fantastic support, always eager to assist and fulfilled any commitment or assurance he gave me, which nowadays is rare. If your company is looking for a cost effective and well supported CAFM software package, Joblogic should defiantly be among the products you consider.
July 30, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi John,
Thank you for your kind feedback. We’re so pleased to hear that Joblogic has been a cost-effective solution for managing your retail estate.
It’s wonderful to know that Husnain supported you so well during the onboarding process. We’re really proud of the professionalism and care he brings to every customer, and we’ll be sure to pass on your kind words to him.
Knowing you felt supported and reassured throughout means a great deal to us. If there’s anything more we can do to assist you or your team, please don’t hesitate to reach out.
Best regards,
The Joblogic Team
Operators always happy to help.
Joblogic operators are always helpful, patient and knowledgeable specifically Ali Naseem
July 29, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Dom,
Thank you for your kind words. We are so pleased to hear that our operators have been helpful, patient and knowledgeable. It is great to hear that Ali Naseem stood out and we will be sure to pass along your thanks to him.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Good people to work with, but slow to implement fixes
The JobLogic platform has been pretty good for our needs, but is not as mature for our needs as we had expected. JobLogic have been quick to add fixes to the development team, but this obviously takes a while to be built, tested and deployed.
Every person I have interacted with at Joblogic has been very good to deal with, but there have been some commercial issues which have taken too long to resolve.
July 28, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Andrew,
Thank you for taking the time to share your experience.
We’re really pleased to hear that our team has been good to work with and that the platform has supported your needs. We do recognise that the pace of implementing fixes and resolving some issues hasn’t always met expectations. Your feedback is invaluable, and we’re actively working to improve both our processes and communication around this.
Thanks again for your honesty and for being a valued part of the Joblogic community.
Best regards,
The Joblogic Team
Bilal was a great help
Bilal was a great help. Very proactive contacting us. Thank you!
July 28, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Konrad,
Thank you for your kind words! We're so pleased to hear that Bilal was a great help and that his proactive approach made a positive difference. We'll be sure to pass along your thanks to him.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Joblogic Team
The Support and level of aftercare you get from Job Logic
Job Logic came highly recommended to me as my business was growing and needed a Software that can support and assist in the Growth. After the initial signing up i was introduced to Syed the Senior on boarding consultant. Syed stayed with me step by step demonstrating how to use the software and also helping me customize the templates to my liking and my requirements.
What was a breath of fresh air was Syed's professionalism and persistence to make sure all my requirements was met, i couldn't praise him enough for his support and patience along the journey to get Job logic set up for me and my team.
Today i was contacted by Raheel the on boarding manager, it was a courtesy call from him to make sure all was OK and if i needed to discuss any issues on if i had any concerns. He was very polite and very professional.
Having the right Software for my company and team is a huge part, so to have Staff from Job Logic such as Syed and Raheel to make sure everything is running smoothly gives me confidence to know that i have the right support for the growth of the business.
July 24, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Aziz,
Thank you for your kind feedback. We are so pleased to hear that Joblogic has been a valuable part of your business growth.
It is great to know that Syed supported you throughout the onboarding process and helped tailor the system to suit your needs. We will be sure to share your appreciation with him. We are also glad Raheel's follow-up gave you added peace of mind.
Knowing you feel confident in both the software and the team behind it really means a lot to us. If there is anything more we can do, please let us know.
Best regards,
The Joblogic Team
Unprofessional and disrespectful
Unprofessional and disrespectful. I told JobLogic clearly and repeatedly not to call me. They confirmed they received my request — and still continue to harass me with calls. This shows a complete lack of respect for boundaries and basic customer communication. If this is how they treat people before becoming a customer, I dread to think what the actual service is like. Avoid.
July 22, 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Igor,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.
Following our conversation at the Installer Show, you booked a demo with us for 30 June, which unfortunately was not attended. Our team followed up during the first week of July by phone and email to offer the opportunity to reschedule. A final follow-up was made today, 22 July, and no further contact will be made.
We aim to be respectful and professional in all interactions, and after reviewing this case internally, we are confident that our communication has been appropriate and in line with your preferences once they were made clear.
We appreciate your comments and wish you all the best going forward.
Best regards,
The Joblogic Team
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