Unable to cancel my subscription I mailed you to cancel my subscription before it expires. I got reply that you have subscription have been cancelled. Yet amount was debited from my account. I ne... See more
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See what reviewers are saying
User friendly & convenient tool to build a nice, clean, modern CV, all in all very helpful. There are still some bugs & annoying little issues that you should fix to make it perfect. Most users won't... See more
Company replied
I was looking for a convinient service with nice templates and Jofibo was pefect! I fould a job with the cv and cover letter created in Jofibo : ) One more remarkable thing is that the support is work... See more
Company replied
Jofibo.com is the best site ever for creating a inovative Resume. you have different styles. give in your information and the template builder will convert it to whatever you want. much better then MS... See more
Company replied
Company details
Written by the company
Helping job seekers create resumes, CVs & coverletters in any language. We love simple things, and that's why here at Jofibo we are committed to serve as your go-to and easy-to-use resume builder.
Contact info
Skovbakkevej 21b, 9000, Aalborg, Denmark
- info@jofibo.com
- www.jofibo.com
Unable to cancel my subscription
Unable to cancel my subscription
I mailed you to cancel my subscription before it expires. I got reply that you have subscription have been cancelled. Yet amount was debited from my account.
I need my refund and cancel my subscription properly.
January 3, 2025
Unprompted review
Reply from Jofibo
Hi Ahamed. As we already wrote to you on email we have already issued your refund so your money is on its way. I'm sorry for any confusion but as mentioned in our email to you, your subscription was set to be renewed today, and since you wrote to us late evening yesterday, we were not able to cancel the subscription before the renewal took place. As soon as we discovered this, your money was refunded. It's a shame that you find it necessary to create a 1-star review based on this since I can see that you have used our system quite a lot. I hope you have been happy with the product after all.
I no longer need your service and…
I no longer need your service and cannot unsubscribe, please cancel my subscription
October 24, 2024
Unprompted review
Reply from Jofibo
Hi Stewart. As we already replied to you on your email to us, there is no account with your email address in our system. We would love to give you the help you need in cancelling your subscription but if we do not know the email address you created your account with it makes it difficult for us to help you. Especially when you don't reply to us but write here instead...
Why can't I unsubscribe on your services ?
Have been trying to stop my subtraction for months now and they still charge me, no link on my account to unsubscribe and hard to get in contact with them.
On my account it says that I have a FREE account and they ask if I want a premium account but still im charged 79DKK each month .... is this a general problem ??
I would really like to unsubscribe to your services.
September 29, 2024
Unprompted review
Reply from Jofibo
Hi Amanda. You can cancel our subscription anytime you want directly on your account page. On your account it said free account because your last renewal did not go through which made the system automatically rewoke your premium features (since we unfortunately cannot just give our service away for free).
However, I can see that you have created several subscriptions so maybe that can account for why you feel that your subscription was not cancelled. Because you had more than one and only cancelled one of them earlier.
I think it's a shame that the first email we got from you was yesterday (on a Sunday) at 10:30 pm when we could have helped you much sooner so we wouldn't be in this situation. Our customer service answered you first thing this morning (Monday) and cancelled your subscription.
I hope the answer can help other customers even if we are not able to make Amanda happy.
An efficient tool, great articles and brilliant customer support
A great, efficient tool for resume and cover letter. I like a lot of the clean and simple templates. I had a small issue upgrading from 1 to 6 months premium and Anna provided one of the best, quickest, painless customer support experiences I've ever had. What all of the negative comments seem to miss is the fact that this website also provides a lot of great articles for writing applications for Danish and international job markets. Having clear examples is something a lot of other websites are missing, and something that was of great value for someone like me, who is looking to find a job in Denmark. And you can access all of that for free. Price for "only downloading" your resume and cover letter may seem a bit steep if you look at it that way, but this kind of content, a very nice tool and a great customer service are worth the support.
August 11, 2023
Unprompted review
Reply from Jofibo
Hi Filip! Wow - thank you so much for your kind words. This definitely made our weekend even better. Good luck with your job hunt in Denmark, we're rooting for you!
Best, Anna the Supporter :-)
Take money from your card for nothing!
Originally a good site to pay the one off fee for a CV then suddenly I am being charged £9 a month for a service I used once.
Cancelled subscription to find I had been a member since June 2022 even though I only signed up and used it ONCE in Jan 2023!
Will be reporting it to my bank as a fraudulent transaction
February 6, 2023
Unprompted review
Reply from Jofibo
Hi Bear. I'm sorry to hear about your troubles. Did you reach out to us on support? If there has been a mistake with your subscription please reach out to us on info@jofibo.com and we will find a solution. The situation you're describing seems mysterious and we would like to be able to better help you out.
Misleading
They should tell customers that you won't be able to do anything with the resume unless you pay. Complete waste of my time as it turns out. I'm not paying $9 per month for an effing resume. What a joke.
January 30, 2023
Unprompted review
Reply from Jofibo
Hi ZK
I'm sorry to hear that you find our pricing model misleading. We have chosen to make our resume tool free to try out, meaning you can test all functions and features before you commit to buying a subscription. Our philosophy is that if you like the tool so much that you want to use the resume, then, and only then, will we ask for a small fee. I hope this clears up any confusion. I'm sorry that you did not think the service is worth the price.
Best regards Anna, Customer Service at Jofibo.
Reply from Jofibo
I am very happy to hear that :-) Good luck with your job search from Anna and the Jofibo team
this company sucks ,you can't even…
this company sucks ,you can't even unsubscribe easily from them.
October 22, 2022
Unprompted review
Reply from Jofibo
Hi Sphephelo
I am sorry you did not see our unsubscribe option. It is located under account settings to make it easy for our customers to handle everything related to their subscription themselves.
I have cancelled your subscription with immediate effect. Please note that your subscription had not been renewed.
I have had a fantastic experience using…
I have had a fantastic experience using Jofibo. Choosing from various CV and Cover Letter templates that were easy to use and the guide in every bit was outstanding.
August 6, 2022
Unprompted review
Reply from Jofibo
Thank you so much for the kind words, Mustafe. We're happy we could help you :-)
Helpful support
Quick response and very helpful! Thanks for the support.
September 7, 2022
Unprompted review
Reply from Jofibo
Thank you Adriana - I'm so glad we could help you. Good luck with your job search.
I am experiencing problems downloading…
I am experiencing problems downloading my resume in pdf, I really don't know what to do now.
August 24, 2022
Unprompted review
Reply from Jofibo
Hi Clement
I'm sorry to hear about that.
Will you please reach out to us on our support email info@jofibo.com so that we can help you with your downloading problem?
Found a job with Jofibo : )
I was looking for a convinient service with nice templates and Jofibo was pefect! I fould a job with the cv and cover letter created in Jofibo : ) One more remarkable thing is that the support is working extremely fast and all the questions that might arise (I had a couple of questions about my subscription) are solved right away! Thank you!
August 10, 2022
Unprompted review
Reply from Jofibo
Thank you so much for your kind words, Svetlana. And congratulations on your new job! I think I forgot to write that in our email correspondences :-) Best wishes from Anna and the Jofibo team
Worst experience they won't say that we…
Worst experience they won't say that we can't download until edit & try to download
June 9, 2022
Unprompted review
Reply from Jofibo
Hi Jayanth,
We are not sure about what you mean, but ofcourse are not happy to hear about your experience.
When you create your resume or CV you are made aware that in order to download the documents as a PDF file or enable link sharing, you have to be a subscriber.
Our builder is free to try, as a service to you, so you can decide if it's good for you or not. We think that is the most convenient for you as a job seeker, so you don't have to pay upfront or through a trial first.
Excellent and easy CV tool
Jofibo has made it so much easier to create CVs and cover letters. I love the copy function where I just click one time and then I can edit my CV for the position.
June 9, 2022
Unprompted review
Reply from Jofibo
Hi Mia,
Thanks so much for your kind words. We appreciate your feedback, and wish you all the best in your job hunt. Please let us know if we can assist you in any way. We are here to help.
after becoming premium member still…
after becoming premium member still cannot use the dash board to create new CV
June 9, 2022
Unprompted review
Reply from Jofibo
Hi Rahul,
Would you please contact our support to pinpoint exactly what your problem is, and how is occurs? We need more information from you to help out, since we don't have this issue on our end. Thank you
Since last few weeks i am facing issues…
Since last few weeks i am facing issues with this. i cant download nor i can edit it. also i did payed today the amount for one month subscription. poor resume builder.
need a solution for this . or kindly repay the amount i paid.
June 6, 2022
Unprompted review
Reply from Jofibo
Hi Ranju
We’re sorry you were not able to download your resume. We have located the possible problem - it was due to a low screen resolution on the user end. This interfered with the responsiveness of the menu which resulted in the download button not working properly. We have fixed the issue now so it won’t appear again but we have of course refunded your payment since you did not get the service you had paid for.
We always strive to provide the best possible service to our customers so we hope this will be a small comfort to you.
Amazing tool and services by Jofibo
Amazing tool and services by Jofibo! I highly recommend it.
November 2, 2021
Unprompted review
Reply from Jofibo
Thank you so much, Pankaj. We really appreciate your kind words.
Reply from Jofibo
Thank you for the kind words, Ahmed. I am very happy to hear that.
Focus on the content - Jofibo helps with the layout
Just had a go at creating my resume on Jofibo, it was such a nice experience. They have some helpful guides to help you, but you don't really need them to be honest, because the website is just so intuitive.
I really like the broad selection of templates, the Professional and Creative are by far my favourites.
When applying for jobs you need to focus on the content and not battle with setting up the layout, especially if you are not a graphic designer. Jofibo takes care of the design so you can focus on the content - and they make sure you don't forget a segment. Its brilliant to be honest.
Now I just hope it pays off and I land my dream job, im confident that my resume is as good as it can be.
October 22, 2021
Unprompted review
Reply from Jofibo
Thank you so much for those kind words, Esben. The team is cheering for you landing your dream job as well.
Very well designed website
Very well designed website. Can create ATS friendly Cv's in many different formats. Can try out and switch to different formats easily.
Support team is amazing too.
October 14, 2021
Unprompted review
Reply from Jofibo
Dear Güney
Thank you very much for those kind words. We're so happy you like our tool. The support team sends their thanks too.
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