John Banks Group Reviews 

David was very friendly and very helpful right from the start of the process of buying our new car.
He took us for a test drive on roads that we were able to drive at different speeds to decide if this was the right car for us.
He answered all of our questions and made sure we were happy and made the right choice of car.
We were able to test drive and drive away in 3 days as this was how long we were in the area before driving back up north.

After sales support is virtually non-existent. In particular the Colchester dealership
seems particularly disorganised and they look to frustrate any attempts to contact the service department by telephone.

Picked up my sons new car this morning from John banks Bury st Edmunds and had as with every visit exception service.
Would highly recommend them if looking for a new or second hand car.
Honest,reliable service.

I recently purchased a Hyundai IONIQ Hybrid Premium 5 from John Banks Hyundai, and I couldn’t be happier with the experience.
A special thank you to Mr Darren Briggs, who provided excellent service from start to finish. Darren was friendly, professional, knowledgeable and very helpful throughout the whole process. He explained everything clearly, answered all my questions and made the whole experience easy and stress-free, without any pressure.
The team at John Banks Hyundai were also welcoming and professional, and the office had a friendly and well-organised atmosphere.
I’m extremely happy with my Hyundai IONIQ Hybrid Premium 5 and really appreciate the excellent customer service I received from Darren Briggs.
I would definitely recommend Mr Darren Briggs and John Banks Hyundai to anyone looking to buy a Hyundai. A great experience all round! 🚗👏

A thoroughly professional and seamless buying experience instigated by David Boor.

The cleanliness of the office, the lovely smell, the lovely cars on show the business is booming because of the service they provide. Always with a smile, kindness and supportive. There is one person in particular that I am very grateful for. I have experienced the process of choosing, ordering and receiving 2 cars in 1 year from this company. Many calls and emails and always been a happy, smooth process. Thank you so much.

★☆☆☆☆

I would strongly advise anyone considering purchasing a vehicle from John Banks to think carefully about how they might be treated if something goes wrong.

My brand-new Alpine A290 GTS+ was delivered with issues that I reported almost immediately after delivery. These included rear bumper damage and multiple shiny patches within the matte bonnet finish. In my opinion, the bonnet defects appeared entirely consistent with poor or unprofessional preparation of a matte-painted vehicle prior to delivery. A new car simply should not arrive with visible imperfections in the finish.

What disappointed me most was not the defects themselves, but the way the complaint was handled by Bradley Banks.

I supplied photographs, inspection documents and supporting evidence, and spent almost two months trying to reach a fair resolution. During discussions with the leasing broker, the rear bumper issue appeared to be acknowledged, with comments including "I agree with you on the back" and "we can get them to do the back". Yet when I raised a formal complaint directly with the dealership, the position changed completely and all responsibility was denied.

I repeatedly requested access to the original high-resolution inspection photographs that should have helped establish the vehicle's condition, but these were never provided despite numerous requests.

The final response relied almost entirely on the fact that no damage had been noted in writing on the delivery form while seemingly disregarding the wider evidence that had been provided.

No dealership is perfect and problems can happen. What defines a business is how it deals with those problems. Unfortunately, my experience was that once the vehicle had been delivered, resolving legitimate concerns became somebody else's problem.

For a dealership representing Renault, Alpine and Dacia, I expected a far higher standard of vehicle preparation, customer care and complaint handling.

Extremely disappointing experience.

I went to Suzuki to test drive a vehicle but ended up buying a different vehicle, the salesmen, David Boor was very friendly and professional, he is very knowledgeable about the different aspects of the cars and helped choose which car was more important for me, David also explained some of the extra insurance I could have, which I also purchased,
I am so happy with my new car, I will go back to Bury St Edmunds to have my car MOT and service done as I feel confident and trust that my car is in the best place

When I arrived at John Banks Honda at Bury St Edmunds I did not know if I would be able to find a car that I would like after having my 4×4Panda 14 years, but they had a car on their website called a Suzuki Swift Ultra 1.2. A few days later we arranged to have a test drive. We arrived on a Saturday morning greeted by a very nice man called David. We then went on a very long test drive. It must have been over an hour being told what did what. Having M.S I find it hard to understand things. This man David was so understanding it was so nice and comforting. I was out of my comfort zone but I was touched so much by the time he took with everything.

We were given help from start to finish , from David Boor . He took great care in explaining how everything works.

The team are always very friendly and helpful, particularly the reception desk to ensure that your visit is made as "painless" as possible.
The mechanics work is of a very high standard as always.

Very efficient and friendly. Hassle free dealership which I am happy to recommend

Excellent, as always.

Customer service at John Banks is outstanding. Staff are friendly, polite, and professional.
As a motability customer, David Boor dealt with the hand over of my new car and the return of my previous car. He was respectful, polite, with a good sense of humour and explained everything clearly.

Few weeks ago me and Husband went to see a car at John Banks Honda in Cambridge, the service from Aman was expectacular from start to finish, he is an true Asset to John Banks Honda, he is knowledgeable, charismatic, no question went unanswered, his ability to truly hear our needs was exceptional!
Today he came to pick up the car for a service with a great smile, left me with a courtesy car, and with assurance that he would do his best as always! THANK you Aman! You're a breath of fresh air in this industry.

Rhys is a very good salesperson at no point did we feel rushed or pressured when dealing either face to face or by phone/ e mail.
On collection he went through all the must know things on the car before we set off and rang two days later to check we were happy with the car as he said he would.
Overall very happy with the service we received.

This a slightly length review because the experience has been ultimately disappointing , but some good points along the way. I was seriously contemplating buying a Renault 4 Plein Sud. None in the country to drive at the time. The initial sales process was absolutely fine, took R4 and R5 cars out for lengthy road tests and all good. Put a deposit down £500. I then decided that ordering a circa £30k car without driving the actual model was too risky, so after 3 weeks cancelled my order. Now the small print states that after 14 days you loose the deposit. I was a week late. I had a similar scenario with Vadis group a couple of years ago for a different reason. Now I realise I should have read the contract but I was hoping I’d get say £250 back. The salesman was batting on my side, but the accounts team said no. This seems to show a lack of commercial good sense, as I will now go to another dealership when I do order my car. Also a warning to others, make sure you don’t miss the 14 day deposit rule as it’s clearly non-negotiable. I mentioned the previous scenario with Vadis, as they refunded my deposit in full despite not having to.

I could not fault the staff in any way Liam was outstanding in his care to explain and contact me while away from the office.
Thank you we will use this service again.

Very friendly and knowledgeable, answering all my questions well.

After some hiccups, Amanda and Jacob in sales and customer services at Renault Cambridge were brilliant and delivered my wife’s new car on time as promised. Even though it was past closing time there was no rushing the hand over, which took some patience whilst we tried to grasp all the features of the new Renault 5 Electric. The easy non-sales pushy friendly helpful staff will always win through. Highly recommended and the senior leadership should take note of Amanda and Jacub.