John Watt & Son Reviews 

37
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I frequently buy my coffee from J. Watts, I am never disappointed it is always the very best quality, and the best service.

Company replied

Rated 5 out of 5 stars

I’m incredibly impressed with the service from John Watt & Son. I accidentally selected 'in-store pickup' for my online order and didn't realise it until a week later. When I called to ask if they co... See more

Company replied

Rated 5 out of 5 stars

Great range of coffee beans, with knowledgeable staff and an efficient delivery service if you can’t get to the shop. Even give a discount if you reuse the paper bag for your beans, when collecting f... See more

Company replied

Rated 5 out of 5 stars

Just visited your stall at carlisle outdoor market today and lady and gentlemen answered all my questions and where so knowledgeable in their coffee recipes and tastes that I had to buy some. Have ju... See more

Company replied

Company details

  1. Coffee Roasters
  2. Cafe
  3. Coffee Shop
  4. Tea House
  5. Tea Store
  6. Tea Wholesaler

Written by the company

We are John Watt & Son, an independent coffee roasters and tea blenders, established in 1865 and based in the heart of Carlisle. Founded upon closely guarded recipes that have been handed down over the past 150 years, we strive to produce the highest quality, fresh and delicious coffee and tea in Cumbria. John Watt & Son is a business built on a rich history that has grown to develop strong local reputation and is known as the source of one of Carlisle’s ‘famous’ smells; the distinctive scent of traditionally, freshly roasted coffee across the streets of the border city! As a company, our key principles firmly underpin the decision-making in our day-to-day business. We are always committed to working hard to meet your needs and exceeding your expectations. Not only do we focus our time in roasting the best coffee, but we also operate a number of small cafes across our city and have formed partnerships with a collection of businesses as high quality and reliable caterers. We aim to provide food that is all sourced locally, usually within a 50-mile radius of our outlets. Not only does this reduce our carbon footprint; but by using and promoting products of local businesses and developing long-lasting relationships, we help to create opportunity for the local supply chain. We are dedicated in constantly taking steps to be more sustainable as a business, be that ensuring as much of our packaging as possible is eco-friendly and recyclable, using Vegware in our cafes or cutting down on waste wherever we can. Whatever your tipple, tea or coffee, we hope anyone and everyone can find their favourite brew with John Watt & Son, whether you’re a complete novice or a coffee connoisseur! We always love to hear from our customers so if you’d like to chat with us, pop over to our contact page and get in touch! We prioritise locally sourced food, usually within a 50-mile radius, supporting the local supply chain while reducing our carbon footprint. Sustainability matters to us, from eco-friendly packaging and Vegware in our cafés to reducing waste wherever possible. Whether you’re a coffee connoisseur or just starting your journey, we hope you’ll find your perfect brew with John Watt & Son. We always love hearing from our customers—please get in touch anytime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

All reviews

(37)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

I love all the flavoured coffees

I love all the flavoured coffees, however the shelf was a tad in need of replenishing when I was in the store…. I ordered the Washington Poe coffee for my physical physiotherapist who also works with Mike Craven! It’s delicious
I can’t actually find the flavoured coffees on line! Think I need a lesson!!!!!!!

January 26, 2026
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Reply from John Watt & Son

Hi Audrey,

Our flavoured coffee are a bank street exclusive and not something we carry online as we e don't roast these ourselves. We are currently in the process of finding a new partner for flavoured coffee to help keep the cost down for our customers

Rated 5 out of 5 stars

Great coffee

Great coffee. Loads of options

January 20, 2026
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Reply from John Watt & Son

Thank you! We hope to continue to expand it with some limited batch roasts!

Rated 5 out of 5 stars

Great coffee delivered quickly and at a…

Great coffee delivered quickly and at a reasonable price.
I tried the “mystery selection” in my order this month. Four coffees chosen by JW from across the range. It’s a great and quick way of trying out new coffees and also very good value for money too.

January 19, 2026
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Reply from John Watt & Son

Thank you! We hope you enjoy and find a new favourite!!

Rated 5 out of 5 stars

Excellent service.

Good honest old fashioned service. If only every retail establishment had their ethos……

January 19, 2026
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Reply from John Watt & Son

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent online deals, great cafe

I love shopping with John Watt and regularly use their online offers e.g. 3 kilos for cheapest free. I buy beans, which stay beautifully fresh in the sealed bags.
Delivery is very good.

I also shop in their store and enjoy their cafe whenever I am in Carlisle.

January 16, 2026
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Reply from John Watt & Son

Thank you for your review!

Rated 1 out of 5 stars

Very poor quality coffee

Very poor quality coffee
I bought coffee from them for about 6 years, in the last couple of years they changed something and the coffee started to be less tasty. When I bought coffee in March 2025, I got 3 kg and something is really wrong with this coffee because my coffee grinder can't grind enough coffee to fill the portafilter. I realised that no matter what grinding setting I use it will taste like dishwater. I called Sage because my grinder has problems after using their coffee. I won't buy again from them. I believe they have very old coffee beans and when they roast it, those beans are very hard. Very disappointed because they sold a good coffee in the past and at the moment I don't believe that the roasted date on the pack is accurate because there is no smell coming of the bag when I press it before I open it and it doesn't smell like a freshly roasted coffee after I open the bag.

March 10, 2025
Unprompted review
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Reply from John Watt & Son

Hi Costa, really sorry for the experience you had in March last year. Firstly, please accept my apologies for not seeing this until now. We just recently set-up our Trustpilot account.

Due to the size of our roaster, all our coffee is roasted fresh and very rarely sits on our shelf longer than 1 week maximum. We would love it if you could reach out to us regarding this so we can send some samples to possibly make amends

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