I frequently buy my coffee from J. Watts, I am never disappointed it is always the very best quality, and the best service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I frequently buy my coffee from J. Watts, I am never disappointed it is always the very best quality, and the best service.
Company replied
I’m incredibly impressed with the service from John Watt & Son. I accidentally selected 'in-store pickup' for my online order and didn't realise it until a week later. When I called to ask if they co... See more
Company replied
Great range of coffee beans, with knowledgeable staff and an efficient delivery service if you can’t get to the shop. Even give a discount if you reuse the paper bag for your beans, when collecting f... See more
Company replied
Just visited your stall at carlisle outdoor market today and lady and gentlemen answered all my questions and where so knowledgeable in their coffee recipes and tastes that I had to buy some. Have ju... See more
Company replied
We are John Watt & Son, an independent coffee roasters and tea blenders, established in 1865 and based in the heart of Carlisle. Founded upon closely guarded recipes that have been handed down over the past 150 years, we strive to produce the highest quality, fresh and delicious coffee and tea in Cumbria. John Watt & Son is a business built on a rich history that has grown to develop strong local reputation and is known as the source of one of Carlisle’s ‘famous’ smells; the distinctive scent of traditionally, freshly roasted coffee across the streets of the border city! As a company, our key principles firmly underpin the decision-making in our day-to-day business. We are always committed to working hard to meet your needs and exceeding your expectations. Not only do we focus our time in roasting the best coffee, but we also operate a number of small cafes across our city and have formed partnerships with a collection of businesses as high quality and reliable caterers. We aim to provide food that is all sourced locally, usually within a 50-mile radius of our outlets. Not only does this reduce our carbon footprint; but by using and promoting products of local businesses and developing long-lasting relationships, we help to create opportunity for the local supply chain. We are dedicated in constantly taking steps to be more sustainable as a business, be that ensuring as much of our packaging as possible is eco-friendly and recyclable, using Vegware in our cafes or cutting down on waste wherever we can. Whatever your tipple, tea or coffee, we hope anyone and everyone can find their favourite brew with John Watt & Son, whether you’re a complete novice or a coffee connoisseur! We always love to hear from our customers so if you’d like to chat with us, pop over to our contact page and get in touch! We prioritise locally sourced food, usually within a 50-mile radius, supporting the local supply chain while reducing our carbon footprint. Sustainability matters to us, from eco-friendly packaging and Vegware in our cafés to reducing waste wherever possible. Whether you’re a coffee connoisseur or just starting your journey, we hope you’ll find your perfect brew with John Watt & Son. We always love hearing from our customers—please get in touch anytime.
49-53 Blackfriars Street, CA3 8HB, Carlisle, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coffee beans arrived promptly and safely.
What more can you ask for? 😎

Reply from John Watt & Son

Reply from John Watt & Son
I love all the flavoured coffees, however the shelf was a tad in need of replenishing when I was in the store…. I ordered the Washington Poe coffee for my physical physiotherapist who also works with Mike Craven! It’s delicious
I can’t actually find the flavoured coffees on line! Think I need a lesson!!!!!!!

Reply from John Watt & Son
Great coffee delivered quickly and at a reasonable price.
I tried the “mystery selection” in my order this month. Four coffees chosen by JW from across the range. It’s a great and quick way of trying out new coffees and also very good value for money too.

Reply from John Watt & Son
Good honest old fashioned service. If only every retail establishment had their ethos……

Reply from John Watt & Son

Reply from John Watt & Son
I love shopping with John Watt and regularly use their online offers e.g. 3 kilos for cheapest free. I buy beans, which stay beautifully fresh in the sealed bags.
Delivery is very good.
I also shop in their store and enjoy their cafe whenever I am in Carlisle.

Reply from John Watt & Son
Good selection of loose teas and coffee beans delivered promptly

Reply from John Watt & Son
Very poor quality coffee
I bought coffee from them for about 6 years, in the last couple of years they changed something and the coffee started to be less tasty. When I bought coffee in March 2025, I got 3 kg and something is really wrong with this coffee because my coffee grinder can't grind enough coffee to fill the portafilter. I realised that no matter what grinding setting I use it will taste like dishwater. I called Sage because my grinder has problems after using their coffee. I won't buy again from them. I believe they have very old coffee beans and when they roast it, those beans are very hard. Very disappointed because they sold a good coffee in the past and at the moment I don't believe that the roasted date on the pack is accurate because there is no smell coming of the bag when I press it before I open it and it doesn't smell like a freshly roasted coffee after I open the bag.

Reply from John Watt & Son
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.