Joie Baby  Reviews 

Hardest, most annoying seat to ever put in the car. I am sick to death of car seat makers forgetting that eventually we might need to remove the cursed seat from the car.

Hard to install and even worse to remove the Joie Ispin blah blah is a piece of JUNK

Avoid it.

No joie. I am in the UK.

Issue with our versatrax pushchair which was part of a travel system, the seat became unsafe to place our daughter in and had to go out and buy an emergency strolller (Saturday). Contacted the company at the latest Monday, had to chase for a reply, as hadn't responded to myself.

Once had a reply they wanted a reel of information, videos etc including my daughters height and weight shes 8 months not a giant.

Sent all the details including a video, agreed that they will exchange the pushchair, which is great. However we have to send our one back first, okay, but before they will even book a collection i have to send a picture of the item wrapped up first. If you ever had to found a cardboard box large enough to fit in this pushchair you know how hard it is, especially living 15 miles away from nearest town, and daughter being ill so unable to leave the house.

Have just managed to build a box out of 2, spending over hours sourcing boxes, wrapping boxes etc now unable to arrange collection till customer services open on Monday.

I wasn't able to reply to customer services via email on my phone as continuously bounced back and had to find a computer to use. So again another huge inconvenience and challenge. And obviously fault somewhere.

They won't send a replacement untill they have evidence ive sent the broken one back. So it will be over 2 weeks without a pushchair.

This isnt a cheap product to purchase and something I use everyday, and this whole process has caused totally unnecessary stress.

There must be easier way of doing this.
Such as taking a holding deposit on a credit card and if they dont receive evidence of old one back the card is then charged.
Or even
When sending a replacement product, customers are given the option to take new product out of box and send it back in that box.

Its utterly ridiculous, really needed this pushchair for the upcoming weekend and now rambling round to see if i can borrow one from somewhere.

Im disappointed with this company and cost me undue stress, particularly when im already struggling with my little one being poorly ( 2 hospital stays this week)!

Although we are claiming on a warranty replacement im grateful that they have agreed to replace the product however the process needs to be reviewd especially when you spent at least £700 on their products.

I can i'm not the person here who has had similar issues.

I've recently needed to use Joie customer service twice. On both occasions my issues were resolved quickly and efficiently! I chose to use the email service but when needed I called and they responded straight away. I needed a spare part for my pram (which I have had 3 years and have been very happy with) also which was out of stock on the website, however, they were able to contact their supplier and get me the part I needed! Very happy and would recommend Joie products.

"Excellent Support, Great product knowledge and excellent guidance. Bought the I-Spin XL Thank you"
I was served by Ella

I received excellent customer service from a member of the customer service team. Very efficient and I was amazed at how quickly my query was resolved.
Thank you again this is the best customer service I have had in years

Thanks Ella - you were great, really helpful and clear and went above and beyond when it came to helping with registration. Thanks very much

With 5 grand children, two 4 year old, two 3 year old and a 1 year old, we need our twin stroller. Thanks to Ryanair who managed to lose the arm bar and destroy the basket we needed spare parts. Not a problem according to Joie website as the items could be delivered the next day. Ordered on Monday and today , Wednesday morning, received a message from DPD saying the item was delayed. Still no response at all from Joie and of course DPD say to contact Joie. Not happy at all - plenty of other companies to purchase from

Joie online ordering is terrible. When entering my billing address for a baby shower gift, they assumed it was the shipping address. THERE IS NO PHONE SUPPORT AND WORTHLESS CHAT. Only email communication, which is also worthless (responds at 3am CST). Email response did not address the shipping issue - merely created a 'ticket' and closed it same day noting I can track my package. Did not address the issue at all.

I Brought the joie 2 in 1 swing chair from this company which stated upto 9kg the baby is 17lb and we have only had the swing for 4 months it has completely stopped working but they are now trying to tell me that it's only suitable up 6 months old and are going back and forth trying to find excuses to not refund or rectify this problem Avoid at all cost as if you encounter any problems you will be messed about and lied to

I had a problem with my Joie stroller which was 3 years old. The seat adjustment was damaged. I contacted Customer Service who were very helpful. I sent photos and a video to show the problem. Within 24 hours a technician was able to identify the problem, informed me what to do and the stroller was as good as new. I cannot praise the aftercare from Joie highly enough. First class service from a first class company. Joie go above and beyond the aftercare for their products.

I needed a refund from Joie , this was dealt with easily and very quickly . I was kept updated at each stage by email and the money was back in my account much quicker than expected. Very efficient.

In my oppinion their products have major flaws. The one I bought was unusable! Customer support did not help, they just took my money and refused to help with an expensive unusable car seat! By far the worst company I have interacted with in my life! Don't let them take advantage of you! Thanks for taking money that was for a baby and leaving us with nothing we can use! You guys have absolutely no morals! There are families that can't afford to buy a second car seat after they have been taken advantage of!

Following airline handlers damaging our travel push chair (before we’d even arrived), Joie saved the day upon our return. Lisa was fantastic! Personable, knowledgeable and accommodating. Great experience ☺️

"Wow I’m blown away with the customer service by your team. Lauren has been swift in helping me find a replacement for my item. Cannot fault you. I will definitely recommend and chose joie again"

Brought a car seat which is actually only part of a car seat, not advertised as only part of a car seat. Advertised as a usable car seat. Not usable. 2 years ago, products are still advertised as whole when they are infact part of a product.

Edit after response: No you don't, first picture main picture used for advertisement is connected to the base. Under product description it says: "Pairs with the i-Base™ Encore as part of the Encore Spinning System" It does not specifically state that this car seat is useless without being paired with system; only that it would be compatible with other purchases that may or may not have been made.

Needed a spare part for a Joie Roomie Glide. I got excellent support from Lauren. Couldn't ask for anything better. The part was provided free of charge in super quick time. I wish all companies had Customer Service at this level.

Very friendly and efficient in resolving my issue and managing to find the spares item I needed for me to order (previously shown as out of stock on the website). Communication with customer service was excellent.

Absolutely exceptional customer service from Ella. Organised for our broken car seat to be collected and repaired. Nothing was too much trouble, a truly helpful person. Really impressed with the repair service and will be recommending Joie because of this. Thanks again!

Bought a Joie buggy and car seat to use at Nan’s house, good value for money and good quality items. Had some technical issues with the warranty but customer services were friendly and helpful.

Bought Joie Versatrax E Trio i-Snug Travel System with Ramble Carrycot I must say the car seat is great as for the pram and buggy they are honestly the worst pram/buggy I have ever had! The pram has the worst suspension ever baby get shook about every single journey I hardly used it because of this. when it came time to change to the buggy I overlooked how unappealing it was and used it anyway but again baby is shook about the hood has a zip to make it longer so that the baby isn’t bothered by the sun in her eyes but it constantly pops back waking her up sometimes I had to walk while holding it down! If I yank it down the seat pops up and wakes her anyways. Rain covers are extremely fidgety to get on it has hands down been the worst purchase I made wouldn’t ever recommend this particular bundle to anyone as in the end I had to purchase a silver cross buggy anyways because I just felt it was unsafe her being shook around so much and so that my baby can sleep when on a walk! Honestly super disappointed and dissatisfied