Joie Baby  Reviews 

Excellent response, very helpful, and informative and was a really fast reply, wasn’t expecting it to be so quick

Great products and great customer care. Ella helped me find a replacement apron for my joie baby calmi. Thanks so much!

Sought advice about taking apart a booster seat. They were very helpful

Excellent customer service i rang to ask about replacing a wheel for my litrax 4 and after a short conversation my new wheel was sent to me at no charge I cannot fault the service I received.

Very responsive support and quick collection and return delivery of fixed item. I would definitely purchase another Joie product again based on this support received.

Brilliant customer service, we searched high and low for our pram adaptors to use with baby #2 but found that they were no longer available for purchase online. After reaching out to the Joie team I received a response within a couple of hours to say that they’d found me a set in the warehouse and had added a custom link online to purchase. Couldn’t ask for more!

Lauren on the Facebook help chat was fantastic and helped us source a replacement mattress for our crib. Ordered on a Friday lunchtime and was delivered by Saturday lunchtime. Cannot fault the service.

Bought an i-Trillo high back booster seat. Started to assemble it but couldn't get the back to attach to the seat base.
Sent a query to Joie. Within a couple of minutes I received a reply with instructions. Just required a bit of pressure.
Carried out the instructions.
Success!
All done within about 20 minutes.
Suggest Joie include these simple instructions to avoid a repeat elsewhere.
Nevertheless, excellent service from Joie.
Cracking.

I wanted to take a moment to express my sincere gratitude for the outstanding service I received. Your team demonstrated exceptional professionalism in understanding my situation and addressing my concerns. The way you quickly resolved the issue while keeping me updated throughout the process was truly commendable. It’s rare to find such prompt and efficient service, and it did not go unnoticed. Based on this experience, I will not hesitate to recommend your services to others. Thank you once again for your dedication to excellence!"

Very impressed with the speedy response to my enquiry. James replied v quickly and was helpful and informative. First class. 👍

So angry, I have no news of my order number #JFROP000644703 and customer service does not answer me!!

Brilliant customer services, would highly recommend using Joe products.

Really helpful customer service!

I spoke to one of the customer service representatives, Lauren and she was super friendly and helpful!! She answered a query I had about the joie versatrax push chair I recently purchased and felt really reassured following the phone call! Thank you so much Lauren!xx

Bought Joie i-Juva Car seat for new born. It didnt come with any pads as well there wasnt any warning displayed on site or inside the instruction manual to purchase the new born inserts seperately. The hospital staff refused to let go of the baby saying its a life threathening situation to take baby in this car seat and I need to get the new born inserts. Really pathetic.

Absolutely excellent customer service. So impressed with the speed of their replies (even over the festive holiday), keenness to help and not an automated response in sight!

I've been impressed and reassured, that the vehicle fit team (think that's right) were able to confirm car compatibility and that the seat had been fitted correctly by photos alone. All round great service, fills me will confidence for the seat being just as good.

Lauren was very polite and professional. Understanding. Explained the situation and it was all fixed in seconds. Great service and a credit to your team keep up the great work

I bought the ibase 2 R129 isofix base for my i-snug car seat, we had issues getting the connectors to rotate the 180 degrees to put it in the car - I contacted the Joie Instagram page for assistance, Ella replied & provided a solution, however when that didn’t work, she sent me a video to demonstrate what needed to be done! We were able to install the isofix within minutes after that! Super happy with the customer service!

I love this band, although their products are slightly high-priced, the quality justifies the expense. I acquired both the car seat and the buggy, and I am thoroughly satisfied with both items.

Your customer service has been second to none and I can't thank you enough for your assistance with this.

I bought a stroller that doesn't hit the brake pedal. This is a safety issue and I don't feel safe for my child to use it. The seller and the factory are not helpful in this situation.