Joie Baby  Reviews 

I bought a Joie Serina Swivel from Argos and on assembly found that the lower seat frame had the 'Ball Springs' missing so had to rivet the frame together, the quality control is obviously non-existant.

Joie Pram and car seat

In 2020 I bought a Joie nitro stroller and an all ages car seat. The pram has a weight limit of 15kg but my son now weights 17.5kg and is still working. I paid approx. 100 euro for the pram got 4 year's use out of it. Great value for money compared to the travel system I bought for over 500 euro as my son out grew travel system within less than a year.
The car seat can be used from Birth and has extra cushion inside for comfort.

Have owned lots of joie products over the years with little to no fault. Have had a joie lite trax stroller less than 18 months and is already defected and not fit for purpose. Contacted customer services straight away for advice. they only want to attempt a repair and not offer a replacement despite the obvious safety concerns as guarantee only extends to manufacturing faults. So unhappy with this & have felt completely dismissed by the customer service representative assigned. Have wasted a week communicating and have been without a stroller,now will have to be out of pocket to purchase one from alternative manufacturer. Will not be giving joie my custom ever again.

UNPROFESSIONAL CONDUCT BY ALL
If I could give no stars, I would. I just had the most horrendous experience with a delivery service company, DPD. For the order I made with Boots, not only did I not receive a tracking number, but did not get any emails from the company Joie OR DPD. The driver opened my front door and pushed the parcel into my hallway!! As a female, I was petrified someone was inside my house!! I am outraged by the lack of support from any of the companies. Absolutely NOTHING! Just disgusting!!!

Absolutely dreadful. Quality control is awful. I bought and paid good money for 3 Joie products all of which are totally defective. Waste of money. I will never believe a Mumsnet sponsor again, total corporate greed making babies unsafe and parents frustrated.

We bought the stroller and within few weeks we found that stroller is not working properly.
The arc was bend and we thought thank god that stroller is under warranty we send the stroller waited for 3-4 days after that we got the call under which the lady told us the inspection is done the stroller is not safe for our child and they can dispose for us for free.
I am able to understand why they can’t replace or refund if it’s not safe.
Warranty what they mean why people are buying this company product if they can’t look after there products and customer

Hands down the best customer service I have ever received. The foam protection around the headrest of my Every Stages car seats had snapped and, despite no longer being in warranty, Joie arranged for my car seats to be taken to their service centre, inspected, fixed and returned. It was a totally smooth service, quick turn around and fantastic communication from Ella all the way. In fact the communication was extremely rapid and helpful. The service team were also fantastic and fitted the job in quickly so I wasn't without car seats for long.

I can't thank you enough for all of your help and would definitely buy Joie products in the future over other brands because I am just so impressed with the after care.

I wanted to say a massive thank to Joie for the speedy service following a no fault accident where I had to replace both my car seats and having previously had and been pleased with Joie I wanted to replace them with the same thing. It was easy enough to get my Joie bold replacement at Halfords but when it came to replacing my igemm I was being quoted at least 7 days for it to arrive. So because Joie offered 2-3 days delivery to my home I opted to get the seat and base from them direct. unfortunately I ordered the night before the wear house closed earlier for a stock take. But the brilliant staff managed to get my order through before the close down and even better on a next day delivery meaning that it arrived Thursday morning having been ordered late Tuesday evening. So I was able to get back on with all my appointments and school runs quickly. Thanks so much Joie for your help in this situation your quick and efficient service saved the day. I would recommend them to anyone and the products are sturdy and stylish.
Many thanks

Recently my daughter's buggy frame broke where it was factory welded next to the right back wheel. After providing the details on Joie website I was contacted via email by Ella Brown, who provided details how I can get a replacement. She was very supportive throughout the entire process and replied to my emails very promptly. 3 times on in a single day which is amazing. My trolley was just over the 2 years waranty with 3 weeks but it was honored. In just one day since I gave my old trolley to DPD I received a replacemment. In total it took 5 days from my querry to receiving the replacement. I recommend this company because of this prompt and kind service. Also just to let you all know the trolley had no other issue for these 2 years.

This is unacceptable for a company this buggy is not safe at all for my son the breaks don’t even work on it, wanting me to send it back when I can’t as I need access to a buggy due to living on my own and no other support

Really great customer support. Caroline from the Joie Support Team quickly handled my enquiry and was very professional. Thank you for your assistance.

My Joie Versrax travel system has been fantastic, however just inside the 2 year warranty window it developed a fault. I went back to the retailer I bought it from who were nothing short of a total nightmare, so I then decided to reach out directly to Joie customer services.

I have to give a special mention to Lisa, who went above and beyond to solve our issue and actually sent out a replacement after collecting our old unit. Lisa (and the rest of the team) show that just because you are a large company, you can still remaining empathetic and human, and provide beyond-expectation customer service.

Thanks you Joie and thank you Lisa in particular. You have a very happy customer who will be returning in the future.

Really disappointed in Joie. Purchased a stroller from them less than a month ago, used a handful of times. Brake release never worked and constant clicking noise when used. After sending two videos and various emails, I was told it was due to my using the brake incorrectly. Had followed the instructions in manual and Joie video. No explanation given as to how I was using it incorrectly or how it could cause the brake release to never work and have a constant clicking noise. Have had a Joie car seat since birth of child with no issues so specifically chose Joie thinking it would be a reliable brand. Will not be able to purchase any further Joie products as cannot risk this happening again.

Edit: buggy is being returned to Joie so they can inspect the reason for the fault. Somewhat inconvenient but I am out of the country and by the time I return, it would have exceeded 30 days since purchase so won't be able to return to the store.

I spoke with Caroline about something I was unsure to do for an item I had purchased. She talked me through what I needed to do on the phone and even went the extra mile in sending a tutorial video link to my email for me to refer back to if I was still unsure. Thank you!

My pushchair broke and the customer service from Joie was exceptional. After sending them some photos they arranged for my old pushchair to be picked up and sent me a brand new one a few days later (all at no cost to me). Thank you Joie and Ella :)

I normally really rate joie!
But this time I’m not happy with this item at all it’s the joie dreamer rocking seat! It’s very slouchy and the Velcro of the seat have cut my sons leg where he has been bouncing the seat.

Absolutely amazing customer service - a carseat i have, had damage to it, out of warranty, they offered a repair anyway and replaced when couldn’t fix. They have been in continuous contact and have been absolutely 1st class. I was already convinced by the quality and safety of their products. Now their customer service has proven their dedication to safety and quality. I cannot recommend Joie, customer service, and products highly enough.

We contacted Joie to get buy new wheels for our buggy, we needed them quite urgently for an upcoming trip to Disneyland Paris but the spare parts website was down for maintenance. We liased with Emily and she was beyond amazing, she arranged to send the wheels at no cost and they arrived in time for our trip. Excellent customer service. Thank you Emily, so sorry it’s taken me this long to write the review.

We bought a Joie baby carrier at a baby show but it’s so fiddly and heavy to use even for my husband. We are now looking to buy a different one for ease. I am disappointed in the product