Jollibee Reviews 

Terrible! Waited 25 minutes and my order still wasn’t being prepared, other orders sitting there for ages before number being called!
Asked for a refund after the second time of being told they were making in when clearly they weren’t! 3 days on and still waiting for my refund! Don’t waste your time or money and save the back ache of waiting!

Best fried chicken I’ve had anywhere in the world. I’m not sure about all the reviews below, but I had a delightful time in the Earl’s Court branch. 10/10 for food and staff.

ordered to takeaway at 338 pm, waited over 45 minutes before mine and my partners food arrived, the food was alright but nothing amazing the experience we had didn’t feel worth, the process to get the food it was infuriating. i understand most places prioritise takeaway or online orders but our number 608 was skipped over and numbers to have in in the 600 and 60s we’re receiving orders before us we had ordered 3 burgers and one piece of chicken so this felt unnecessary as many of the other orders that were given that were after the 608 number were actually bigger. I even asked a staff member and it didn’t seem like they cared how long we waited. extremely unhappy won’t be coming again

THRE WAS A SPIDER IN MY BURGER! Absolutely disgusting 0 star. Don’t recommend at allll. I am so not happy I dont feel like eating anything after that. Thanks Jollibee.

Very disappointed with Jollibee Newcastle. This is a famous Filipino chain of fast food restaurant in Philippines, known for its delicious,crispy chicken with sumptuous gravy and sticky rice, but we were shocked when we opened the wrapped rice to find a Basmati rice?!!!!, and WATERY bland gravy, OMG, this is not Jollibee!!! This ruins the reputation of Jollibee in Philippines. I’ve been to Jollibee in London, Leeds, Leister, and in Milan, yet they still serve the true Jollibee. What is wrong with the Newcastle UK franchise?

They took the last of my money from my account, and didn't deliver my food. Meaning I couldn't order from anywhere else. When I complained to them, they apologised, but did nothing about it. They ignored subsequent emails. Clearly a company that pretends to be helpful, but then just dismisses the problem.

Update: I've chased this matter up with the company, a number of times. Every time I do so, they assure me that they're looking into it, they apologise for the delay and they promise me I'll get a reply, soon - and then I never hear from them again. The last time this happened was a month ago.

I cannot have faith in your company anymore. It gets its eggs from diseased hens.

Stop using chickens that are caged. It’s cruel and unnecessary.

You would get better reviews if you used free range chicken. Really, how do you expect customers like me to be satisfied knowing you used caged (cruelty on a plate) chicken in your meals!

Stop using eggs from caged hens! I planned to visit with friends whilst in London recently but we changed our minds when we discovered that Jollibee apparently support the use of permanently caged hens in order to obtain eggs. We will not give our custom to a company that supports such horrific cruelty.

So many companies around the world are eradicating cages. Why won't Jollibee do its part and stop lagging behind many of your competitors when it comes to the treatment of animals?

Do not use this company! If you do you're funding animal cruelty, they don't give a dam about their welfare

I went to order eight pieces of chicken but they gave six pieces and I was charged £20 for six whiles six pieces is £15

Jolibee Leicester Square: Very rude Filipino female staff whose shouting for the order number. She shouts at the top of her voice as if she’s at the market. I told her off for shouting at everybody and that it’s unprofessional. She couldn’t take a criticism, it means there’s no room for improvement. She needs to realize that the customers are professionals and well educated. I hope the owner will act on it so that she will not continue with her unprofessionalism and rudeness to the customers. The owner can check the CCTV at that time. This happened in Jolibee Leicester Square on May 29, 2023 at around 2130hrs to 2200hrs.

Omg I don’t understand the reviews. The chicken was dry and flavourless and stale. We only received half the order cost over £50+ for the worst fast food ever. And being a first timer trying jollibees I was happily anticipating a very tasty juicy chicken meal I got the 2 chicken pieces so dry they basically crumbled. And we’re inedible. The cold drinks were not separated and so the half order we did receive it was freezing cold and warm drinks. Absolutely disgusted with the extremely poor quality food. But ultimately I’m very upset to only receive half my order. Due to the cost. But it was the worst food. Cooked badly. They give delivery customers old food that’s been sat around for god knows how long!

Ordered the food and came bit late, but was ok. One of the staff ( not all of them) was on the first floor was very rude and showed pathetic behaviour toward my child, very idiotic. Will never go to that branch again.

Leicester city centre branch infront of Primark

We have been in the Leeds branche a few times and the experience is great.
Staff are very friendly and very helpful. Thank you for that!!! 👍
The spicy chicken meal and loaded fries tasted amazing, gravy could be a little bit thicker, but tasted still good though.
Thanks 👍😉

The staff don’t move at all… 1 hot dog you’ll wait one week …