Jonesandgrey Reviews 

32
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Wanted decorative wall hooks to complete the look in our newly decorated dressing room.After a lot of searching found ‘Jones and Grey’who stocked just what I was looking for.Straight forward ordering... See more

Rated 3 out of 5 stars

This a revised post. My small order of some replica iron hinges didn't arrive after a week and took another week to be traced by Royal Mail. After 2 1/2 weeks the hinges did arrive safely. The hinges... See more

Rated 5 out of 5 stars

I bought two little signs from here - a Pantry one and a Bathroom one. They were a great price in comparison to other similar ones, sent quickly and far surpassed my expectation! I’m so pleased with... See more

Rated 5 out of 5 stars

A lovely Yorkshire-based business offering excellent customer service. I really appreciated the free returns service and the lovely, kind replies from Dave at Customer Services when I had questions.... See more

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4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.6

All reviews

(32)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy repeat customer

I’ve just placed my second order with Jones and Grey as I was so impressed with the quality of their products and great customer service. They’ve been just as fantastic with this order. Can’t recommend highly enough.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

I made an error in ordering a brass…

I made an error in ordering a brass door knocker. I contacted Dave at Jones&Grey Customer Services. He was very helpful and dealt politely with me - even though it was my error. A full refund was paid without any problems.
I have no hesitation in recommending this company and using them again.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought some handles for the kitchen cupboards, unfortunately I ordered the wrong size, which was a shame because they were very nice handles, anyway I contacted Jones and Grey and explained what had happened and a nice gentleman called Dave told me to send them back and they would refund them, which I did and they issued a full refund, thank you Jones and Grey for an excellent service, I would definitely buy from them again A++

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products with decent prices

Bought a new drain cover to replace original for my 300 yr old cottage

Finally traced one here and was very impressed by the design , prices and customer service..all perfect

Would buy again and highly recommend
Packaged very well and arrived extra quick

Very good customer service too which is always a bonus !

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Quality items

Bought a pack of 3 cast iron door hooks for my bathroom, nice distressed paint on them, 3 different colours, they look great, nice & sturdy, really pleased with them.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Door knobs-CHEFS KISS

I purchased some beautiful satin matt black round knobs from Jones and Grey; they are fabulous quality! Their customer service is excellent, replying to my queries quickly. Thank you…I’ll be purchasing the handles with a lock as soon as they come in!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous! I ordered beautiful handles for my doors but unfortunately due to the existing holes in my doors the knobs wouldn’t work. We only found this out recently which was outside of the returns date but Adam was so accommodating and agreed to accept the return. Wouldn’t hesitate using again. The items were beautiful and customer service was second to none!

August 3, 2023
Unprompted review

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