Joseph James Furniture Outlet Reviews 

Great service , bought over the phone , delivered on the day stated , text day before with time slot , lovely delivery men phoned 20 mins before arriving , even carried it upstairs and removed packaging all with a smile thanks Kieth from elliot and co and Martin from Joseph James 5/5 🤩

Excellent service, thankyou Sarah R for you speedy service from start to finsh

Great sofa great price, good communication, sofa delivered quickly and well packaged.

Basically I feel very disappointed and I feel they are bullies. Refuse to give my money back when I cancelled the order. Won’t answer the phone or when I message they sometimes get back to you. So I be honest with you all there products are defected and secondhand goods. They won’t give your money back. Bought on line says 14 day money back. They will not give you your money back proper cowboys. Going to court over it

Sarah R was absolutely incredible, bought an amazing table and she couldn’t have been better

I just wanted to say a huge thank you to everyone at Joseph James Furniture! We absolutely love our new sofa and footstool—they’re beautifully made, incredibly comfortable, and have completely transformed our room.

From start to finish, the customer service was outstanding. The team kept us well informed, and delivery was smooth, professional, and right on time. It was a seamless experience and so refreshing to receive such great service.

A genuine 5⭐ experience. I wouldn’t hesitate to order again and will definitely be recommending Joseph James Furniture to friends and family. Thank you! ❤️

Great communication, fast delivery and meant was able to get a discontinued chair I needed at a good price, and free delivery was an added bonus

This company was a pleasure to deal with, from start to finish. Friendly and helpful, plus the delivery fellows were very polite and respectful.

Wouldn't even give a 1 star. Absolutely appalled by this company. Purchased a three and a two combo seven weeks ago it was delivered and one of the motors was broken. We immediately informed the Store and was told that a technician would be out straight away to fix it. Seven weeks later still waiting technician was supposed to turn up didn't customer services have now told me that the technician is a third-party and it is down to me to contact them!. the customer services department couldn't care less they're not interested
What an absolutely disgraceful company would never recommend anybody buy from these people

Brilliant customer service from.Sarah thank.you!

Great experience and easy James at the St Helens branch was amazing and very friendly and professional.

Great sofa at a great price. Fast delivery too. The guys who delivered the sofa were superb.

From ordering on line to delivery it was so easy. Three days to deliver and the delivery guys were so helpful . I am very pleased with my sofa it’s lovely. Thank you

Brilliant service and staff excellent furniture and amazing they can sort it .
Quick delivery

Sarah was fab. Really great service

Sarah was amazing! She was so helpful, friendly and helped me through all payment plans.

Thanks a million!

Leah was very helpful and knowledgeable. Extremely friendly. Great service.

Great service from the team, held onto the item until I was ready for delivery :)

Ordered a sofa from them. Fast delivery and great service from beginning to end. Will be ordering again!

Pathetic service, once you have Paid for your order , there’s no way you can amend cancel or request for refund. As after sales team never answers.
I placed order on 10july and till date I’m wondering what’s happening with my order and trying to contact team but no response so far. Money stuck no I wish I can cancel but for that too I have to contact them which is next to impossible so stuck in loop.