Joseph Joseph Reviews 5,018

The luxury look and efficiency of the design, especially being able to keep colours separated, actually makes me more motivated to do the laundry :)

I did had an issue with a laundry basket that arrived with stains, which was disappointing at first. But Annalise from customer service responded quickly, showed understanding, and arranged a replacement without any hassle!

Overall, I’m very satisfied with how the issue was resolved and the level of customer service provided. Thank you for turning this into a positive experience.

Order the new Ultra Mop, has issues leaking down the sides and inside the mop spray area itself, CS just said they need product teams to review it, it's brand new! clearly there is an issue with the mops

Mariela helped me replace my faulty bin super quickly, thanks so much!

I received a notification that my order had been delivered to a neighbor and that I should look for a delivery card in my post box. The package can’t be found, and no card was left. It’s impossible to get a hold of Joseph and Joseph. I’ve left several messages through their website and their chat system no one ever responds. There’s no usable information on how to get a hold of the delivery company. This is my first and last time I will ever order anything from Joseph and Joseph. If you look through the other reviews, it seems like a consistent problem of not being able to receive help if you have a problem with delivery or your order.

I have a Joseph Joseph kitchen drainage rack, which is rusting away. I asked if I could buy a replacement rack.

Apparently I can't.

So I'm stuck with a rusting drainage rack on an £80 product.

Apparently the rust is wear and tear and according to a spokesperson, if I'd wanted to avoid it, I should have wiped it down with a dry cloth after use or hung it out to dry.

hmmm.

I have bought many things of the years
I love the look and the quality of the items I had a problem with an item I bought years ago and contacted them via them website, they got back to me really quick and resolved my issue even quicker than I could have hoped for.
I will continue to buy their products for my family and will continue to buy them as gifts for my friends and family as I absolutely love this brand x

We bought one of their premium bins two years ago — and it exceeded every expectation. The quality was even better in person than in the photos. We loved it and used it daily without a second thought.
Then disaster struck — the pedal mechanism broke. We were gutted. We started looking for alternatives but honestly couldn’t find anything that compared, and were almost ready to just buy a replacement at full price.
That’s when we spotted the 10-year guarantee on their website. We decided to reach out, even though we no longer had the receipt — just a bank transaction as proof. Honestly, we weren’t expecting much.
But Kokila from the support team was absolutely incredible. She handled everything efficiently, took our bank transaction as valid proof, and arranged a discount coupon so we could get a new bin. The whole thing was resolved in just a few days.
We have several Joseph Joseph products at home and we’re not switching to anything else. Kokila — you’re the best. Highly recommend this company to everyone.

After encountering an issue with the courier (DX) - the customer service provided to me by Annalise was absolutely outstanding. The customer service I received had the perfect balance of politeness, empathy, understanding, and efficiency.

Jospeh Joseph products are great quality and I have many of their items. Recently, I had a problems develop soon after purchase - the team were very supportive and issued a replacement soon after I reached out to customer service. (A big shout out to Ruth who was understanding, supportive, and a great communicator!)
highly recommended!

Great service. Amina resolved our issues with no fuss, great experience.

I received excellent service from Amina in customer service today when I had a problem with a stainless steel pan. Her communicative response was both friendly and helpful and my problem was dealt with very efficiently. Thanks again Amina.

It was easy to get the correct information needed

I had bought Joseph Joseph Nest bakeware and one of the trays developed a slight fault. It was under warranty and the customer service that I received from Amina to resolve the issue simply could not have been better. Quality products backed by outstanding service.

Very positive after-sales experience. Kokila handled the situation quickly and efficiently, resolving the issue within 48 hours.
I had received a defective item and the company showed great professionalism in addressing and resolving the problem.
Excellent customer service: fast, responsive, and truly focused on customer satisfaction.
Highly recommended !

Update:
After my initial review, Joseph Joseph customer service contacted me very quickly. They solved the issue Perfectly by sending me a brand new Bin. Very happy with this Excellent Service and their 10-year warranty!

Excellent customer service from George and Kokila

I have brought many items from Joseph Joseph , including my totem recycling bin which recently the opening button broke , I spoke to George who very quickly arranged a replacement with next day delivery and was very sympathetic and apologetic , thank you very much . He also responded to my emails within a matter of minutes I was truly amazed with how simple and fast the process was for my replacement .

Hi,

I recently purchased a wood folio cutting board from you for approximately R3,400, and I am extremely concerned with the quality of the product received.

The board is visibly rough, poorly finished, and the wood is splintering. This is not just a cosmetic issue — it presents a serious food safety risk, as wood fragments can easily contaminate food during use.

For a premium product at this price point, I would expect a properly sanded, sealed, and food-safe finish. This product is clearly not fit for purpose and does not meet acceptable quality standards.

I require an immediate resolution to this matter. Please advise whether you will arrange a full refund or a replacement with a properly finished, defect-free board.

I am happy to provide images if required, although the issue is very clear.

what a disgusting service and product - once again another company with fancy exterior and zero quality .

I had a problem with a broken lid on my bin and raised the issue with Shaq in customer services.
The service he provided was absolutely first rate. He was so helpful with prompt replies, clear communication and sorted the problem for me very quickly and to my complete satisfaction.
I can’t rate him highly enough. Thanks again.

Elisabeth was responsible, for replying to all the emails in a timely and detailed.