Item never arrived. Customer support are a joke and couldn't care less. Terrible business. Avoid like the plague.
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Absolutely unprofessional! Paid $700 For goodies , all items arrived in a satchel very badly packed . Postage 8 days, wanted to buy another missing items from collection and claim rewards points $5... See more
Was very wary when ordering- I've read mang reviews stating that items were missing from their packages or the boxes were broken and everyone could see into them. Just to ensure my privacy, I shot the... See more
I dont know how this could have happened but we recieved a cheaper item in the more expensive box, was waiting for their reply before putting up this review. Customer service is non existant, I ha... See more
Company details
Information provided by various external sources
Australia’s Favourite Online Adult Sex Toys Store. Sex Toys, Dildos, Vibrators and accessories with a huge range of Sex Toys for Men and Women at Low Prices
Contact info
3167, Oakleigh South, Australia
- www.joujou.com.au
1.7
Bad
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Amazing customer service
Amazing customer service, the product was well packaged and delivered super fast! Highly recommend.
July 23, 2020
Unprompted review
Amazing products and great service
Amazing products and great, fast service. Have been very happy with all my purchases from JouJou!
July 23, 2020
Unprompted review
Amazing products
Amazing products. I have been purchasing my "special" toys from here for a while. Easy site to navigate and delivery is never a problem. I love JOUJOU
July 23, 2020
Unprompted review
To avoid
Do yourself a favour, avoid them.
We ordered 2 items, never received a confirmation order email or tracking number or anything. Only one item arrived, badly packaged and no invoice inside either. Without any news from the other item, we contacted their customer service which noticed us that the product is out of stock (nothing was advertised on the website) and that we'll receive it shortly. After 2 months we still hadn't received it so we contacted them again. So, turns out that the toy ($200) we ordered wasn't even launched in Australia at all, and this is why they were the only website selling it. At a lower price, obviously to make people purchase stuff on their website. So we have the option to wait (no date given) or get a refund with a 15% discount on our next purchase.
Sloppy way to advertise a website.
July 3, 2020
Unprompted review
Terrible service.
1st purchase with JouJou and they sent the wrong product, offered a 15% discount for an item we don't want. Initially wouldn't accept return because of health/safety. 15% barely covers postage, so I insisted on a refund. They agreed to a refund - THEN emailed to say the amount is less than I paid, and is also a store credit - not a refund.
This has taken over two weeks and now I've given up after giving them a chance to make it right. Plenty of other better stores out there, will never return.
June 11, 2020
Unprompted review
great experience arrived fast
May 17, 2020
Unprompted review
Absolutely unprofessional
Absolutely unprofessional!
Paid $700 For goodies , all items arrived in a satchel very badly packed . Postage 8 days, wanted to buy another missing items from collection and claim rewards points $50 , send 3 emails to get voucher for points , No respond ! Called number from website, voicemail ! Well that how they will lose customers, will not spend a dollar there. Already got another shop LOVEHANEY . First order arrived in 2 days and customer service is outstanding ! Never buy from JOU JOU !
That is only One Stop Shop !!!
May 2, 2020
Unprompted review
First order work good get easy thanks
First order work good get easy thanks. Next order box arrive open and postie laugh see big dildo. Said package was open and bad pack. So i now look like fool. I ask refund they no give. Do not shop here again!
September 6, 2019
Unprompted review
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