Journey Clinical Reviews 109

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, often highlighting their supportive and compassionate approach. The service provided is frequently described as excellent, with many appreciating the clear communication and thoroughness of interactions. People also note the prompt response times and the ease of the user experience, making the overall process smooth and stress-free. However, some people were dissatisfied with slow response times, particularly when expressing dissatisfaction, and a few mentioned issues with discharge paperwork. A small number of reviewers also felt overwhelmed by automated communications and experienced difficulties with follow-up calls and obtaining patient notes or prescriptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Users describe positive interactions with service. Many customers feel heard and understood during sessions,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the supportive and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers appreciate the promptness and quick... See more

User experience

People report positive experiences with user experience. Many customers describe their experience as amazing,... See more

Based on these reviews

Rated 4 out of 5 stars

It was an interesting experience and did open up blocked memories. I was suprised how quickly the meds dissolve and before I realized I swallowed most of the first dose. I wound up taking the entire d... See more

Company replied

Rated 4 out of 5 stars

Lynn Wolf is extremely easy to talk to. She is very knowledgeable and reassuring. Unfortunately, Braun Pharmacy is where I’ve had problems. The first time, after multiple inquiries from both me... See more

Rated 4 out of 5 stars

Here in Oklahoma we at Your Best Journey ltd love the Journey Clinical model and resources. We need the Journey Clinical telehealth KAP option in OK! Please keep attempting to push this through. Our s... See more

Rated 4 out of 5 stars

The practitioner was helpful and thorough. When I had a concern, I got a prompt response to my email. My ketamine arrived reasonably promptly. I have only two concerns. First, the practitioner to... See more

Company replied


Company details

  1. Mental Health Service

About Journey Clinical

Written by the company

Journey Clinical was born out of our CEO Jonathan Sabbagh’s personal mental health transformation with psychedelic therapies. After gaining relief from chronic burnout and PTSD, Jonathan and his co-founder Myriam Barthes wanted to support the millions of people living with mental illness in this country to access these powerful treatments safely and responsibly.

Today, Journey Clinical is the #1 Psychedelic-Assisted Psychotherapy platform with the largest network of licensed therapists in the US. Our collaborative care model connects a dedicated medical team, licensed psychotherapists and eligible patients, enabling the delivery of high quality mental healthcare at scale. We have started with Ketamine-Assisted Psychotherapy and look forward to continuing to expand access to new FDA-approved psychedelic modalities as they become available.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Journey Clinical is fantastic

Journey Clinical is fantastic! The medication management as well as ketamine-assisted therapy are both perfect for me. I couldn't be happier with Brittany Castaneda (my NP) and being linked to a fantastic therapist as well.

April 8, 2026
Rated 5 out of 5 stars

Enjoy the process!

My experience was exactly as I had anticipated... awesome! And that is important because what we think we will get out of any life experience is based on what we think it will be. My questions were answered, and in most cases, answered before I asked. Sam, aka, Samantha, was professional, knowledgeable and easy to speak with. I enjoyed the time we shared and welcomed with gratitude the new information.

April 9, 2026
Rated 5 out of 5 stars

Excellent program

The original training as well as the ongoing training opportunities have been excellent, as is the support. It has significantly improved my practice and has been an enormous benefit to my patients.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Provider

Cancelled my initial appointment many times. Doesn’t care about patients . Just wants to make money and take no accountability or liability. Horrible provider. Find any other company for services you need

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Brittany at Journey Clinical

I’ve had an excellent experience working with Brittany Castañeda at Journey Clinical. She is professional, attentive, and genuinely committed to providing thoughtful, individualized care. Brittany takes the time to listen and makes sure every question is answered clearly. Her calm, supportive approach makes the entire process feel comfortable and well‑guided. I always feel heard and understood during our sessions. I highly recommend Brittany to anyone looking for a knowledgeable and compassionate clinician.

April 3, 2026
Rated 5 out of 5 stars

I am a therapist, partnered with Journey Clinical

Being a therapist with Journey Clinical has been a really wonderful experience. In my area of the country, finding collaborating medical providers who prescribe ketamine and also emphasize the therapeutic process with ketamine experiences is few and far between. I am grateful to have access to a collaborative medical team that helps foster real change and growth in my clients. I also appreciate the amount of training, marketing materials, and support from Journey's team. I don't feel alone in my KAP practice; I'm part of a collaborative team whose primary goal is to help clients feel better.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good Job Journey Clinical

Journey Clinical provided very thorough training along with support as needed to help me feel prepared to provide KAP. The collaboration with the prescriber and patient was helpful. The software system for reporting the session was easy to use.

February 3, 2026
Rated 4 out of 5 stars

Lynn Wolf is extremely easy to talk to

Lynn Wolf is extremely easy to talk to.
She is very knowledgeable and reassuring.

Unfortunately, Braun Pharmacy is where I’ve had problems. The first time, after multiple inquiries from both me & my therapist, they didn’t get the medicine to me until 45 minutes before I had to leave for the appointment. Created much unnecessary stress and anxiety!
The second time, everything was delivered within a week.

January 28, 2026
Rated 5 out of 5 stars

Helpful and available

Journey Clinical has been a guide and a supportive presence in my KAP practice. Staff are friendly, knowledgeable and available.

January 18, 2026
Rated 1 out of 5 stars

I have called

I have called. 3x times no call back..ask for my patients notes and copy of prescription,,,they only will call when they want more money

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

As a clinician who partners with the…

As a clinician who partners with the Journey Clinical, I feel supported fully, and very well prepared to provide KAP services. The training, peer support, and resources available are robust and thorough. KAP has been a game changer for so many of my clients, and I could not have added this offering to my practice without Journey Clinical.

December 17, 2025
Unprompted review

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