I have been postponing to created an Album since 2 years. I found it very difficult to organize photos. But Journi is exactly what I was looking for !! It does all the organizing according to your cri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just received our holiday photo book and we are impressed!!! The quality of the book itself is better than we expected. The book and printing quality very good and the colour management of the phot... See more
Company replied
So thrilled with the photo book of our trip to Peru. Journi Print made it so easy, the AI assistant took the pictures in order of date and organized it perfectly. Loved the ability to be able to add t... See more
Company replied
My order appears to be lost in transit somewhere. I have been requesting follow ups and having tickets created for over 2 weeks. Minimal help and response. Now the books I ordered as gifts will not ar... See more
Company replied
Company details
Written by the company
With Journi photo printing has never been quicker or easier. Designing beautiful photo books or personalized photo calendars is now as easy as taking the photos themselves. Treasure all your special moments in something you can hold in your hand and turn to forever!
Journi Customer Happiness Team
Written by the company
- Contact Us
- Tell us what's on your heart. If you have any problems, we always give our best to help you. Helpcenter - http://journiapp.com/faq Email - support@journiapp.com Facebook - http://facebook.com/journiapp https://www.journiapp.com/contact
Contact info
Goldschlagstraße 172/4/2/2+3, 1140, Wien, Austria
- +43720883638
- support@journiapp.com
- www.journiapp.com
4.5
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Trip Photo Journal
I love the fact that when I uploaded my pictures all were placed in a book. It made editing so much easier than picking out each picture and placing it myself. I was able to edit my pictures and see different layout options as well as add text.The app is user friendly and the quality of the end product is very good. My photos look terrific. I think I would have liked a lay flat option, but did not see it offered.
July 14, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Very easy to use
Very easy to use. Great website. Super colorful and full of life. Cant wait for my book to come in.
July 21, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
What an amazingly simple process to…Great Photo Book
What an amazingly simple process to make a beautiful photo book!! Loved it!!
July 21, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Really impressed
Really impressed with the software and the finished product. Have now created three books from our experiences.
May 5, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
It was very confusing to rearange the…
It was very confusing to rearange the pictures. Then almost finished, I couldn`t find the book anymore..With ordering as well problems.. I`m not sure whether I will use this site again. Waiting no for picture books nand hoping, they are good quality.
July 21, 2026
Reply from Journi Print
Hello,
thank you for taking the time to share your feedback.
We're sorry to hear that you found the editing process confusing and that you had difficulties finding your photo book and placing your order.
We appreciate you sharing these details with us, as feedback like this helps us improve the creation experience. We hope your photo books arrive safely and that you will be happy with the final result.
If you have any questions or need assistance with your order, please feel free to contact us at support@journiapp.com. Our team will be happy to help.
App is good, setting the photo in chronological is great.
Ui can be a little more smooth and intuitive. I have still yet to receive the order, but when I do, I will try to submit another review. The overall experience with the app and desktop version was really good and clean.
Sharing the photo book with family and friends is also good, but as I said, if the images are easy and intuitive to view like a book, that would have been very nice so we can check the quality before ordering.
I hope I don’t have any blurry photos. As I tried to upload all the latest and highest-resolution photos. Can’t wait for my order to be delivered. I have ordered 5 books over the weekend. Big risk on the first order.
July 21, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
It’s a simple tool for capturing…
It’s a simple tool for capturing memories. I’m really looking forward to the photo book. Five stars already for the creation process and ease of use.
July 21, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
So easy to do!
July 21, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Received mine today and absolutely love…
Received mine today and absolutely love it, So much easier than previous photo books I have made. I especially love the maps- how the program knows where I took which photo is a mystery to me, but I love it! Great quality in the photos.
July 10, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Loving Journi
I luv Journi, i love the qualitiy of the books, they are strong and sturdy.
The colours are awsome and there quick to send my photo album on to me.
Thanks Journi.
July 18, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Amazing xx just the best memento of our…
Amazing xx just the best memento of our family trip away x
July 11, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Quick, easy and well priced
Had a great holiday and be able to put my memories in a picture book is fantastic.
July 18, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
This was so easy
This was so easy! I’ve used a number of other book making services and as long as you have all your photos picked out this one is the easiest and fastest. So easy to change and move things
July 19, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
I just received my 8x8 hardcover photo…
I just received my 8x8 hardcover photo book and I absolutely love it. I ordered 3 from a vacation with friends and gave each one a book as a gift and they both loved it too! Photos were vibrant better than the pictures themselves. Highly recommend and will use for my future photo books.
July 18, 2026
Unprompted review
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Hard to navigate through the process
Hard to navigate through the process. Hard to added additional photo after initial one.
July 20, 2026
Reply from Journi Print
Hello John,
thank you for taking the time to share your feedback.
We're sorry to hear that you found the creation process difficult to navigate and that adding additional photos after starting your project was challenging. We understand how important it is for the editing process to feel simple and intuitive, especially when creating a photo book filled with your memories.
We appreciate you sharing these details with us, as this feedback helps us identify areas where we can improve. If you need any assistance with creating your photo book, please feel free to contact us at support@journiapp.com, and our team will be happy to help.
Easy to use. Great print quality
The easier print app and website. Very good print quality. Been using it for 5 years, After trying several other
July 11, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Loved the ease and options that were…
Loved the ease and options that were available to create my own photo book. Also liked that I could choose as many pictures as I want to include.
July 17, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Great Job!
Great job, I absolutely love this app, it took me a minute to figure out how it all works and I'm still learning ways that I could have done better on laying out my pics and not doubling the pics on pages.
I love that I can journal and tell my story of my trip. I received my book today and it was wonderful the pictures are beautiful and the quality is great.
I recommended Journi Print to anyone.
July 10, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Delivery is over a week late.
July 5, 2026
Reply from Journi Print
Hi Patricia, we investigated the cause of delay and we wrote you an email. Please respond to it when you have a chance. We sincerely apologize for any trouble or inconvenience this may have caused.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.