Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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See what reviewers are saying
When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4.3
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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I'm getting pretty nervous I ordered on…
I'm getting pretty nervous I ordered on May 19th I still haven't received anything but they sure debited my account I keep sending emails I get no reply I just pray that I haven't been jacked please reach out to Cynthia White or send my stuff or give my money back.
May 19, 2023
Unprompted review
Reply from Jovonna London
Hi Cindy, we apologize for any frustration you may be experiencing. After thoroughly searching our records, we did not find any orders placed by you. It might be helpful for you to verify which retailer you purchased from. We attempted to reach out to you via email, but unfortunately, we never received any proof of purchase from you. Please don't hesitate to let us know if there is anything we can do to assist you.
Thank you
Jovonna London Team x
Helpful & efficient.
May 21, 2023
Well made item which was reasonably…
Well made item which was reasonably priced. Speedy delivery.
May 21, 2023
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Fabulous trench
Have just received my order - Juni Trench! I'm more than happy with it, it looks fabulous and very feminine! Thank you, Jovonna London team, for such a great quality of your items and fast delivery! Will definitely come back for more☀️#5212340257016
June 15, 2023
Unprompted review
Reply from Jovonna London
Dear Liudmila, thank you so much for your amazing review! We're delighted to hear that you had a great experience with our service. Our commitment to providing excellent service remains unwavering, and we'll do everything we can to ensure that you always receive the best possible assistance.❤️
#5212139815160
Great quality clothes, packages arrive quickly and they have an easy returns process!
June 13, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
#5211390378232
#5211390378232
Excellent customer service and good quality classic items.
June 12, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Absolutely Love this brand!
Absolutely Love this brand!! They have such cute pieces!! Website is easy, no issues there!
June 12, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
little precision
I ordered a week ago, my order still hasn't been shipped, they don't reply to my emails.
June 12, 2023
Unprompted review
Reply from Jovonna London
Hello Claudia,
We would like to discuss your recent order to Italy, which you placed on June 7th (at the end of the day) and received on June 15th. Although it may seem like it took a while, this falls within the expected delivery time for standard shipping. Our website provides clear information that shipping to Italy (from the UK, where our base is located) can take anywhere from 7-15 days. If you require faster delivery in the future, we suggest choosing express shipping.
We appreciate your understanding.
Jovonna London Team x
I didn't receive my order yet but my…
I didn't receive my order yet but my review is based on my visit to the shop. I liked the designs and quality of the products. In addition the prices were affordable.
May 2, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
A Very Cute and classy chick boutique
Popped into the Notting Hill branch customer service was amazing I was served by Eva today she was so lovely!! Helped me try on some trenches. The boutique caught my eye while walking past they have such cute and unique key pieces, modest as well as classy, just purchased a jacket I had tried on today in store I can’t wait for it to arrive! I have my eye on some other items I saw today so can’t wait to purchase more:)
#5205421195512
June 5, 2023
Unprompted review
Really easy website to use and love my…
Really easy website to use and love my dress!
June 2, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Great quality, nice designs
Great quality of the clothes,very nice and clean designs
May 29, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
This would be a zero star review if…
This would be a zero star review if possible - customer service is zero - returns policy horrendous - word of advice buy through a stockist rather than direct.
May 24, 2023
Unprompted review
Reply from Jovonna London
Dear Marie,
We want to express our sincere apologies for any inconvenience caused by our customer service and return policy. We understand that you expected to be able to return your item, and we regret that this was not possible due to our policy guidelines.
Our policy allows for returns within a 14-day window and offers store credit as a courtesy for customers who still wish to return items after this period. This information has always been readily available on our website, which we recommend consulting for future orders.
To provide you with a clear understanding of your order timeline, please see below:
- Order placed: Friday, April 28th, 2023, at 16:57 (we fulfil client orders until before 1 pm and do not operate on weekends and bank holidays)
- Order fulfilled: Tuesday, May 2nd, 2023 (the first working day after the bank holiday)
- Order delivered: Thursday, May 4th, 2023
- Return enquiry: Monday, May 23rd, 2023 (20 days from the day of delivery)
As our refund policy states, you have 14 days from the day of delivery to return an item. Unfortunately, we cannot offer refunds outside of this returns period. We understand this may not be the outcome you hoped for, and we apologize for any inconvenience caused.
We appreciate your understanding and encourage you to refer to our refund policy for future orders. Thank you for being our valued customer.
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
My to go shopping shop
I have ordered a few items lately. It has been one of my favourite shop and i love the style.
May 21, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Good quality clothes and different…
Good quality clothes and different styles to choose from. Great customer services
April 29, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
I love this brand
I love this brand. Found it at Portobello Road Market and I am now obsessed. Its a little weird that the discount codes aren't working properly, so I ended up with 10% instead of 15% off which is a bummer. But the clothing itself is decently priced for the unique style and quality. Order #5184320897272
May 12, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Don't believe their 'Hassle free returns'
I am very disappointed with the customer service I've received from Jovonna so far. My items were ordered on April 15; the package took 10 days to arrive and it did not contain a returns form; and items were returned on May 2 a week after the package was received.
It is now May 14 - so a month has passed since purchase - I don't have the items any more, have not received the money back or any confirmation the refund was processed. Plus I ended up spending an extra £11 for the return.
The website says they offer 'Hassle free returns' but this could not be further from the truth. I've emailed many times, no answers; have been calling the returns phone number and no luck with that either. I returned something to Amazon on the same day (for free!) and got my money back within two days.
This is a £150 return! Where is my money? This is unacceptable.
April 15, 2023
Unprompted review
Reply from Jovonna London
We apologize for not getting back to you sooner. Due to the timing of two bank holidays, our team's response time was reduced . As a small team, we may have different resources than Amazon, but we are dedicated to providing fair treatment to all our customers and delivering exceptional service. We are actively working to improve our communication and response times so situations like these won't repeat.
Jovonna Team x
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