A disgraceful Service
A disgraceful Service, dishonest information and Shambolic operation
Ordered takeaway meal at 7:32 pm and it was delivered at 9:28. They told me the order will be delivered within the next hour. I confirmed 8:30 pm.
Telephoned them at 9:00 pm chasing the order, I was told the order left restaurant 10 minutes ago (8:50 pm) and it will be at my door any minute. The drive from restaurant to my house is only 10 minutes and less on a Sunday night. Telephoned them again at 9:20 and they said it will be there in less than 5 minutes.
If they can deliver as they promise, they should be honest with customers so the customer can decide to pick it up. This is totally unacceptable.
\we have eaten in JOY restaurant in Surbiton and ordered food from them in the last 15 years.
A very good establishment, excellent service and good food has been transformed into a disgraceful Service, dishonest and shambolic operation. I will no longer eat or order from Joy restaurant Surbiton and I highly recommend you avoid this establishment and people to run it too.