J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,142 reviews, reviewers had a great experience with this company. Many consumers appreciate that plants arrive in good condition, often well packaged and in damp soil, allowing them to thrive after planting. Reviewers frequently remark on the expectation of high quality for their purchases and the overall satisfaction with the items received. However, some people mentioned issues regarding the condition upon arrival, with reports of plants arriving dried out, yellowing, or having small root systems. A few other people also felt that certain specific items, like the helios or dahlia tubers, resulted in less than hoped for, while some experienced significant delays or non-receipt of their orders.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting that plants arrived in excellent... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on fulfillment and quality are... See more

Service

People report ambiguous experiences with service, showing a wide split in opinions. Many customers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plants arrived on time in good…

Plants arrived on time in good condition. They have now been planted, well watered, and look really good. thank you

July 3, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Richard

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Healthy quality plants

Easy ordering. Kept me updated on delivery due to exceptionally hot weather and waiting until weather had cooled before dispatching order of 8 plants.
Super packaging, all plants arrived and all very healthy in moist soil.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Susan

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Plants came packed extremely well

Plants came packed extremely well , and looking very healthy . I had notification they were holding the order back due to excessive hot weather , which was very sensible , therefore they arrived in perfect condition .

July 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Marion

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Great communication and kept informed…

Great communication and kept informed of delivery schedule s. The plants arrived well packaged but the heucara didn't travel quite as well as the salvias .
Would order again, huge selection of plants and special offers.

July 3, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Deborah

Thank you for your review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Good quality value for money product…

Good quality value for money product delivered promptly and in excellent condition.Have used their products many times and will continue to do so. Well done Parkers keep up the good work

June 20, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Good quality plants

Heathers were good quality & are growing well in the garden. Plants were not sent out during heatwave which I appreciated.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Barbara

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

disappointed

I am not sure it's due to the recent heatwave, all of the plants I received arrived in very poor condition, many had showed clear signs of heat damage. I was very disappointed as they did not look healthy or ready to thrive. Unfortunately the quality of the plants on arrival did not meet my expectations.

July 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and that your order did not meet your expectations. If the plants fail to thrive please don't hesitate reaching out to our customer service team for help and advice.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

They arrived in a very sorry state I…

They arrived in a very sorry state I was very disappointed

July 3, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Beryl

Thank you for your review and we're sorry to learn you were disappointed with your order. We trust that you have reached out to our customer service team and they have resolved the issue for you, if not, please don't hesitate in doing so.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

In general my plans are always…

In general my plans are always excellent ordered from you. However, the last lot of plants was dead on arrival and although they were replaced without any problems unfortunately the replacement was again almost dead on arrival. As you can imagine very disappointed.
In the past I've been satisfied with my purchase and hope future purchase from yourselves will be as satisfactory as before.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Carmen

Thank you for your review and we're sorry to learn of your disappointment with your order and trust that our customer service team resolved the issue for you.

Regards
Team J Parkers

Rated 1 out of 5 stars

Half order didn't arrive

Half order didn't arrive
Other half was of substandard quality
Very poor communication
Refused to provide contact details for customer service manager
Just woeful.... AVOID

July 3, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Giles

Thank you for your review and I am sorry to learn of your disappointment with your order and the response from our customer service team. As no order details have been included in your review I'm unable to look into this further for you, but if you would like to reach out to me at review@jparkers.co.uk, I will certainly try and resolve this issue for you.

Kind regards
Trish

Rated 5 out of 5 stars

Condition great in very hot weather

In this hot weather, my Salvia Hotlips arrived in very good condition. After a few days rest they were in great condition for planting, and now look very happy in my garden.

July 3, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Fantastic work great product the tree…

Fantastic work great product the tree doing great I recommend this company to all as why I give 5 stars

July 10, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review and recommendation!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Delivery on time.

Delivery on time.
Well packed.
Plants in good condition.

July 10, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

I ordered 9 Hellenium

I ordered 9 Hellenium, 3 red, 3 yellow, 3 orange.
1 Agapanthus pink
2 tangerine geums
The red Helleniums by no means the lush specimens I was expecting at least had leaves. The orange and yellow Helleniums were last year's plants, cut down to stumps, pot bound with only one two leaves. I was devastated and rang straight away. Three replacement orange and yellow Helleniums were sent out. When they arrived I was in shock, they were as bad or even worse as the first lot. One stump had no leaves. I rang again and was offered a third set of replacements but I asked for a refund. The Agapanthus and the Geums arrived. Again the geums were not lush but they had a few leaves at least. The Agapanthus was small and disappointing. I expected better after watching the adverts I am constantly being bombarded with on social media. They sell better quality plants at Morrisons supermarket
The first time I rang to complain the man was polite and apologetic. The second time I rang the woman was quite rude and unsympathetic.
I would not order on line again. I will stick to Morrisons in future. Better quality for less money

June 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Melanie

Thank you for your review and feedback and I am sorry to learn of your disappointment with your order.

Kind regards
Team J Parkers.

Rated 5 out of 5 stars

Lovely item

Lovely item. Swiftly delivered. Our rose is growing well in its pot. Looking forward to see it flower.

June 1, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Tiffany

Thank you for your 5* review!

Kind regards
Trish

Rated 5 out of 5 stars

Parker plants

Website was easy to use. Good communication throughout. Plants arrived quickly, well packaged and in good condition. Had good, clear instructions for planting. . Parcel left in my safe space as requested. Good service, thank you.

June 18, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Trish

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