J Parkers (Retail) Reviews 

31,800
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,142 reviews, reviewers had a great experience with this company. Many consumers appreciate that plants arrive in good condition, often well packaged and in damp soil, allowing them to thrive after planting. Reviewers frequently remark on the expectation of high quality for their purchases and the overall satisfaction with the items received. However, some people mentioned issues regarding the condition upon arrival, with reports of plants arriving dried out, yellowing, or having small root systems. A few other people also felt that certain specific items, like the helios or dahlia tubers, resulted in less than hoped for, while some experienced significant delays or non-receipt of their orders.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting that plants arrived in excellent... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on fulfillment and quality are... See more

Service

People report ambiguous experiences with service, showing a wide split in opinions. Many customers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,800)

2,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended – great quality plants

I had a great experience with J Parker's. They kept me fully informed from order to delivery, and the plants arrived in excellent condition and very well-packaged. Highly recommended.

June 29, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Nige

Thank you for your recommendation and 5* review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Only 2 out of 5 plants looking healthy

The plants were well packaged, one looked as if it has suffered a little bit in transit but I wasn’t too worried about that.
Unfortunately only two of the 9cm pot delphinium plants I received had good root systems. The other three had very small roots.
I followed the care instructions carefully but a few weeks on 2 out of the 3 weaker plant have wilted and died, one is clinging on but I suspect it wont survive.

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Judith

Thank you for your review and I am really sorry to learn of your disappointment with your order. I trust that you have reached out to our customer service team for help and advice, if not please don't hesitate in doing so or reach out to us here at review@jparkers.co.uk

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Ordering was easy,delivered on…

Ordering was easy,delivered on time,plant was of a good condition.Will use again.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Alan

Thank you for taking the time to leave a 5* review for us. We look forward to hearing from you in the future

Kindest regards
Team J Parkers

Rated 5 out of 5 stars

Easy and quick to order

Easy and quick to order. Delivered safely well packed. Tree is beautiful and such a good size.thank you

July 9, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Mrs Hinchliffe

Thank you for your 5* review. We're really pleased that you are happy with your tree

Kind regards
Team J Parkers

Rated 4 out of 5 stars

It was OK the plants arrived very dried…

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water.
Delivery - well I just don't like Evri too many bad experiences...

July 2, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Diana

Thank you for your review and should you have any issues please don't hesitate reaching out to our customer service team.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent

Excellent
Plants arrived healthy and happy
Well packaged and speedy , essential in the current heatwave

July 8, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Adrian

Thank you for your 5* review!

Team J Parker

Rated 5 out of 5 stars

Healthy plant

Healthy plant well packed. Pleased.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Good growers

The plants all arrive safely and the majority survive their planting. Very much enjoying the show that the hydrangeas are giving us.

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards

Rated 5 out of 5 stars

Good service all round would buy again

Delivery good and plants packed well to cope with travel. Plants healthy. In garden and growing well despite weather being so hot. Very pleased

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards

Rated 4 out of 5 stars

Delivery took longer then expected.Rose…

Delivery took longer then expected.Rose bushes arrived almost dead but I have planted them anyway 1 rose bush has just started to produce shoots, I’ll await and see what happens with the other one. Susan

June 23, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards

Rated 5 out of 5 stars

I always choose parkers because

I always choose parkers because of their quality . Not all are the same 👍 I order with confidence and always prompt delivery. Easy to get hold of someone to ask any questions which also boosts confidence

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Cheryl

Thank you for choosing us and your 5* review! I am really pleased you are happy with our service and products.

Kind regards
Trish

Rated 5 out of 5 stars

Good communication and plant quality

Good communication and plant quality. They postponed delivery of my item over the extremely hot heat wave and let me know what they were doing and why, and it still arrived within the estimated timeframe. While the plant looked a little sad after I unwrapped it, this was to be expected. It perked up fantastically a couple of days after planting out. Looks like it had a good root system, which for this kind of plant is the most important thing. I would order from them again.

July 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for taking the time t leave a 5* review for us. We're really pleased that you are happy with your order.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

First rate horticultural supplier

We have used this company for many years. They have moved on from 'we share your disappointment ' to a first rate supplier of quality products. The packaging is now superb and plants arrive in excellent condition. They are up there with the very best.

July 14, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for taking the time to leave a great 5* review for us, it's always great to hear from long standing customers.

Kind regards
Trish

Rated 5 out of 5 stars

Fast delivery

Fast delivery, reasonable price and great quality plants.

July 11, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Lorraine

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Delivered to completely the wrong…

Delivered to completely the wrong address. By the time I found them the plants were barely alive and minute. Trying to keep them alive but may not succeed.

July 3, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Rosemary

Thank you for your review and we're sorry to hear the courier delivered to the completely wrong address. This isn't the service we expect for our customers and we trust that you have reached out to our customer service team for further help and advice.

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Plants arrived healthy and well…

Plants arrived healthy and well packaged- have placed another order and will continue to do so through the seasons

July 11, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Jennifer

Thank you for your review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Easy to order arrived in good condition.

Easy to find plants and order from the website, good prices. After ordering was a bit worried that plants would be dispatched/delivered during heatwave, but delivery was delayed pending cooler weather.
Plants well packed and arrived in healthy condition.

June 21, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Irene

Thank you for your 5* review! We're really pleased that you are happy with our service and products

Kind regards
Team J Parkers

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