Jtexpress Reviews 

I have had a terrible experience with this delivery company.

My package never arrived, yet the company repeatedly insisted that the delivery had been completed at the address I provided. The delivery photo clearly shows a different location, but despite contacting them multiple times and explaining the situation, they continued to insist that the package had been delivered correctly.

What makes this experience even more frustrating is the complete lack of proper investigation and accountability. Instead of addressing the evidence and resolving the issue, they simply kept repeating that the delivery was completed.

I also found evidence of another delivery made this morning where the driver left a package outside the building, and the package subsequently went missing.

This level of service is unacceptable. Customers should not have to repeatedly chase a delivery company to prove that their packages were not delivered. I expected a proper investigation and a reasonable solution, not repeated excuses.

I would not recommend this delivery company based on my experience. The customer service and handling of delivery problems need serious improvement.

If I could give 0 stars I would, awaiting delivery of a package from Temu and have been following the tracking of it closely as there has been some issues with the newer local carriers they have been using. Friday 16/10/26 parcel listed as out for delivery @ 16:24, okay have seen this before and have received the parcel in a couple of day. Next update on Monday 19/10/2026 is parcel is in transit to next destination... and this is the last update! I emailed the company on Friday 23/10/26 to follow up and get a response that the parcel is on the way to the delivery station???? I responded to that it has been in that status for 4 days and do they even know where the parcel is, response I got "we do not have any new updates regarding your package at this time."

I do not believe that they have any idea where the package is and I doubt I will receive it ever!

PRAY THAT THE COMPANIES YOU BUY FROM NEVER USE THIS LOCAL CARRIER!

This is absolutely the worst delivery service we ever dealt with. Would give zero stars.
We live in a house on a very accessible street, plenty of space to stop on our driveway. We receive multiple deliveries weekly from local and international stores, never an issue.

For 3 weeks these incompetents kept saying they couldn't access our address, until they returned our parcel to the sender. No one showed up or tried to deliver, ever. Out for delivery means nothing. What a waste of time.

Customer service call was an absolute waste of time. Shame

Have a parcel coming apparently J&T Express attempted delivery on 12th October 2026.
Says couldn't deliver address appears to be incorrect. My address is correct
After multiple email telling me to be patient and multiple calls saying it had been escalated but hasn't.
I put address in google maps takes me straight to it. Told them to use google maps.

Still waiting 23rd October 2026

Terrible - ruined my sons birthday party ... thanks.
Parcel was shipped with J&T express for whatever reason (instead of usual auspost) said onboard for delivery yesterday (thursday) but marked as 'Business Closed'... we were open all day. Now it scheduled for re-delivery tomorrow (saturday) and guess what we WILL be closed. Now i won't get the party supplies i needed for Sunday.
Thanks alot, useless company!

They left the parcel outside of the village I live in. Anyone could have stolen it. Thank God a resident saw the parcel & droped it off to me. Disgusting service.

Delivered to a completely wrong address and ruined b'day party surprise.
Then you get sent from one direction to another trying to reach out to customer service.

Parcel has been delivered to another house and you are unable to contact them by phone. NOT HAPPY I RECOMMEND DO NOT USE THIS SERVICE EVER.

Shame company, lie to me about tracking update and just sent back parcel to sender.

I purchased a watch from temu, J & T express sent a tracking number and said it was out for delivery when it wasn't. The tracking number has since proven to be fake and still no watch. Sham company.

I found a parcel dumped in our ivy hedge...I thought it was rubbish but it turned out to be a parcel!! Was very lucky I saw it.

This is only courier that delivers to my front door & not just throw it over the fence. He put my parcel under shelter out of the rain. I cannot praise him highly enough. Thank you for treating my parcel with respect.

My parcel was left unattended in the open outside requested delivery hours. I obviously did not get it as it was obviously pinched. Dusgusting service. DO NOT, I REPEAT DO NOT USE THIS SERVICE AND REFUSE THEM TO DELIVER YR GOODS!!!

Parcel didn’t arrive but shown as delivered. Maybe send to wrong address .

⭐ Disappointing Experience with J&T Express Australia

I am extremely disappointed with the service provided by J&T Express Australia. My package arrived with a hole in it, and one of my items was missing. This is unacceptable.

I contacted the company to report the issue and request a refund, but they refused to accept responsibility or provide compensation. Receiving a damaged package with missing contents and being left to bear the loss is not an acceptable outcome.

A delivery company should handle parcels with care and take appropriate responsibility when something goes wrong. Unfortunately, my experience was frustrating and disappointing, particularly due to the way my complaint was handled.

Based on this experience, I would not recommend J&T Express Australia. The company’s response was unsatisfactory, and its refusal to provide a refund was unacceptable. Customers deserve reliable service, a proper investigation, and fair treatment.

If you expect your parcels to be handled carefully and your concerns to be addressed appropriately, consider this experience before using the company. Horrible No ⭐ services!

You are the slowest delivery service I have ever come across nearly 3 weeks to get a package delivered is ridiculous..

Absolutely hopeless. Fraudulently claim they attempted delivery but couldn’t find the address. Refused to deliver multiple packages and claimed via phone and internet they had done so. Looking forward to them trying to sue me, as have CCTV footage of premises when they claim they came, but didn’t. Funny, guess would be difficult to sue me, as they can’t find my address. Muppets.
UNDER NO CIRCUMSTANCES USE THIS COMPANY

Saying parcel delived but no sign of parcel anywhere. Tried to contact them worst experience trying to contact them by phone or email.

Who manages this stupid company? They are always busy and never reply to customer queries.
Worst experience ever. J and T, if you can't do the job,then don't take it. More than 2 weeks i am contacting this stupid company but no one replies. What a disaster with this unreliable idiot company.

Worst company to deal with , get told two different things by different people when I phoned them. Package saying out for delivery doesn't mean anything .