Jtexpress Reviews 

NEXT DAY MY ASS. THEY SELL YOU "NEXT DAY" DELIVERY SERVICE AND YET CAN'T DELIVER IT WITHIN WHAT THEY PROMISED. DON'T SELL WHAT YOU CAN'T EVEN PROVIDE!

Customer service is worth nothing. I tried to change my address for an order that was just shipped, and they said it was already delivered to me (the tracking timetable clearly shows that it was just shipped), so it's not possible.

They are the worst express company, they didn’t deliver my oder although it is already paid. Plus all of their customer service numbers are out of service!!

Worst customer service out there!! My package was delivered to someone else and the kept me waiting for 3 months and still nothing is solved!!!!!

Actually they did not deserve even 1 star
اسوأ شركة شحن ممكن تتعامل معها في حياتك
احترس

Massive inconvenience. Lack of accountability on J&T express' part. It was incredibly difficult to contact their customer service.

أسوأ تجربة توصيل مرّت عليّ.
شحنتي كان المفروض توصلني من ثلاثة أيام، وكل يوم السائق يستلمها ثم يرجّعها للمخزن لأن “موقعي مش على طريقه”!
المشكلة تكررت ثلاث مرات بدون أي متابعة أو مسؤول يهتم.
تواصلت مع السائق وقال إنه راح يوصلها آخر اليوم… وفي النهاية اعتذر وقال إن مكاني بعيد وسيأجلها لليوم اللي بعده!
لو قال من البداية كنت رحت استلمها بنفسي بدل هالتأخير والاستهتار.
لا يوجد أي أرقام للتواصل مع مشرفين أو مدراء، ولا أي احترافية في التعامل.
بصراحة… مستوى الخدمة سيئ جدًا وغير مقبول إطلاقًا. ما أنصح أحد يتعامل معهم
One of the worst delivery experiences I’ve ever had.
My shipment was supposed to arrive three days ago, yet every day the driver picks it up and then returns it to the warehouse because “my location isn’t on his way.”
This happened three times with absolutely no follow-up or responsibility from the company.
I contacted the driver and he promised to deliver it by the end of the day, but later he said my location is “too far” and postponed it to the next day.
Had he said this from the beginning, I would’ve gone to the warehouse myself instead of dealing with all this delay and negligence.
There are no contact numbers for supervisors or managers, and the customer service is completely unprofessional.
Honestly… the service is extremely poor and completely unacceptable. I do NOT recommend dealing with this company.

Very very Poor service at all ,poor customer service,

Actually they did not deserve even 1 star.
Really bad service. the delivery drivers were rude.
they changed 3 drivers just to deliver my package.
i had to send my location to many people.
there is no customer service to attend your phone call.

I tried to contact their contact number mentioned in my tracking Temu - but none of the number is correct.
The driver number is also not correct.

Temu will lose their business if Temu still have them as partner.

J&T Express Juru is the worst. Poor service. Riders incompetent except for some. Truly unreliable. Rider’s DONT attempt delivery but add status as Failed Delivery & customer rejected package. Have complained online and Helpline. Nothing is use. TikTok should SERIOUSLY change J&T

They have the worst delivery staff I've ever dealt with, they're disrespectful to customers, it feels like im dealing with street criminals.

I had an extremely poor experience with this delivery company. I waited five days for my parcel, and each day the driver incorrectly marked the address as “incorrect,” despite it being a well-known 5-star hotel with the full and correct address provided.
Customer service was no help at all. When I called and selected the English option, communication was very difficult, and on two occasions the call was abruptly disconnected by the operator.
I allowed more than enough time for delivery, yet they still failed to deliver my parcel. Overall, the service was completely unacceptable, and I would not recommend this company.

Those people are running a scam, my order disappeared and they are unreachable it’s been 2 weeks. Currently making a legal claim against them with my lawyer

Worst experience ever. And this is not the first one. Each time 2-3 days delay is normal for this courier company but this time my order has not been delivered for almost 2 weeks. I followed up multiple times with the customer service and they keep making false promises that parcel will be delivered tomorrow we have rescheduled it for you and your complaint has been raised to supervisor so quick action will be taken but nothing has been done so far. The drivers dont contact me and update the failed delivery system by saying that customer didnt respond or customer requested reschedule which is 100% a lie. Because no one has contacted me from j&t to request location or anything so far to attempt and make a delivery. They dont even deserve 1 star rating. I hope companies stop using this courier service and end customers misery.

J&T Express is the worst delivery service I have experienced in the UAE.
My name is Musa and my orders number is : 300397138295
They made me lose my time with false delivery updates and misleading information. The customer service is very poor, unprofessional, and extremely difficult to reach. When you finally contact them, there is no clear solution or accountability.

This experience was frustrating and disappointing. I do not recommend this delivery company at all. Platforms should seriously reconsider using J&T Express if they care about customer satisfaction.

Disaster experience . the deli

The worst courier ever!! My package was delayed for 5 day!!! They keep rescheduling it without checking with me. They don’t take responsibility of any delays but just rescheduling only without any reason!! Called them many times and everyone is lying it will be delivered but nothing till 24th December!!!! The worst courier company ever!!!

I had returned items,filed a returned request a week ago and driver never pick it up or called,their contact numbers are out of service,no one answers what's up and one is there to reach,worst company for delivery